Tethr

APRIL 27, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Q&A: Dig into objections.

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 27, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Q&A: Dig into objections.

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 9, 2021

In this series, we’re unpacking some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. We discussed this idea of disqualifying aggressively, and we found that almost a third of the inbound “sales” volume was from customers who had no intent to buy anything. How do I diagnose that?

B2C 68

B2C Sales Inbound sales Personalization 68

Tethr

APRIL 9, 2021

In this series, we’re unpacking some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. We discussed this idea of disqualifying aggressively, and we found that almost a third of the inbound “sales” volume was from customers who had no intent to buy anything. How do I diagnose that?

B2C 62

B2C Sales Inbound sales Personalization 62

Tethr

APRIL 9, 2021

In this series, we’re unpacking some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. We discussed this idea of disqualifying aggressively, and we found that almost a third of the inbound “sales” volume was from customers who had no intent to buy anything. How do I diagnose that?

B2C 62

B2C Sales Inbound sales Personalization 62

ShepHyken

MARCH 31, 2024

A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. While most of us see influencer marketing in the B2C world (food, fashion, health, lifestyle, etc.), My Comment: Influencer Marketing is part of the customer experience.

Government 205

Government Customer Service B2B B2C 205

Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. The topic of increasing sales is so prevalent that thousands of books and articles are published. Increase Sales with Cross-Selling. Sales and Service.

Sales 98

Sales Upselling B2C Best practices 98

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.

Sales 52

Sales B2C call center software B2B 52

ShepHyken

APRIL 1, 2024

A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. While most of us see influencer marketing in the B2C world (food, fashion, health, lifestyle, etc.), My Comment: Influencer Marketing is part of the customer experience.

Government 194

Government Customer Service B2B B2C 194

ShepHyken

AUGUST 1, 2022

7 Ways Leading Companies Boost Repeat Sales by Nicholas Leighton. Here is how you can earn and boost repeat sales to keep both new and existing customers coming back for more. They want B2C-like experiences. My Comment: The digital experience is not just for B2C companies. Want to “deliver delight” to your customers?

Brand ambassadors 175

Brand ambassadors B2C Customer Service B2B 175

ShepHyken

APRIL 14, 2024

Acquiring new customers can be difficult, and so gaining a loyal customer who happily returns to purchase your product or service again and again not only saves the company time and resources but ensures they have steady sales for a long time to come. Connect with Shep on LinkedIn.

Customer Service 181

Customer Service B2C B2B Customer Experience 181

ShepHyken

FEBRUARY 10, 2021

Depending on what we sell, whether B2B or B2C, the buying cycle may take more than one visit. Everything that happens leading up to the sale is part of the customer experience. Most people think service happens after the sale. They may call us or visit us. It could take weeks or months … maybe even longer.

B2C 316

B2C Entertainment B2B Sales 316

ShepHyken

FEBRUARY 4, 2024

Trillion in Sales Annually at Risk by Bruce Gil (Quartz) Bad customer experiences could cost organizations around the world $3.7 In short, if you provide bad service, be prepared to lose sales/money. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 153

Customer Service B2B B2C Engineering 153

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

ShepHyken

OCTOBER 4, 2022

In customer service, different teams, such as the customer support team, the social media department, and the sales team, have their individual roles. Players must be trained to improvise. They are already empowered by their training, strategy, and team support even before stepping into the field. It’s human to human.

Brand ambassadors 162

Brand ambassadors B2C Coaching B2B 162

Quality Contact Solutions

MARCH 8, 2021

Ryan Apodac, Trainer Understanding how to deliver training virtually is more relevant now than ever before. With more employees working remotely, we spruced up and added a few more helpful nuggets to this post to share with our readers. Since 2011 Q uality C ontact S olutions has delivered training in a virtual environment.

Best practices 95

Best practices Telemarketing Coaching outsourcing 95

JustCall

FEBRUARY 26, 2020

Want to get an essence of what a sales associate job description looks like? Primarily, a sales associate is responsible for selling products or services. A sales associate is the personality representing the company in front of the customers. Who is a Sales Associate? .

Sales 52

Sales B2C B2B voip 52

ShepHyken

SEPTEMBER 7, 2022

Communication is not limited to B2C companies and brands. . Lynn Skupien, senior sales rep, signed it and included her direct phone number and email. . For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. On the contrary! At International Plastics, Inc.,

B2C 181

B2C B2B Personalization Sales 181

ShepHyken

JUNE 7, 2021

Many of the same principles in a B2C loyalty program apply to B2B. That question has accounted for millions and millions of extra sales. They have to overcome a reputation and work hard to train the government employees. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 334

Customer Service Customer centricity Government Upselling 334

Quality Contact Solutions

NOVEMBER 10, 2022

The right outbound calling center allows an organization to accomplish more with marketing and sales. When done right, an outbound calling program consistently provides qualified appointments to your sales team without them having to do the tedious calling. Outbound Call Center Pricing.

call center solutions 98

call center solutions Call Center Telemarketing B2C 98

ShepHyken

SEPTEMBER 10, 2023

For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. So how can you become dedicated to customer happiness and watch your sales take off? The human element is a huge part of customer happiness.

Customer Service 200

Customer Service B2C Customer retention B2B 200

JustCall

DECEMBER 7, 2022

Sales call reports have become extremely important for organizations. This works on three fronts – first , sales call reports can shorten sales cycles; second, they can report key data points; and third, they can provide actionable insights on how to help businesses. What are Sales Call Reports?

Sales 52

Sales Management CRM Best practices 52

JustCall

NOVEMBER 24, 2022

Do you know that many sales reps don’t like to follow imposed instructions, and 2/3rds of all salespeople don’t follow a s ales process ? A B2C or B2B s ales process is never boring. A B2C or B2B s ales process is never boring. Despite everything, you need a formal sales process to complete sales faster.

Sales 52

Sales B2B Surveys CRM 52

Quality Contact Solutions

AUGUST 26, 2021

Inbound telemarketing services support both b usiness-to-business (B2B) and business-to-consumer (B2C) needs. They hire, train, and manage, which frees up your time to focus on other aspects of your operation. Sales representatives have busy schedules and need to focus on what matters, closing. Outbound Telemarketing Services.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

CrazyCall

AUGUST 16, 2019

One way to expand your knowledge is to listen to the best sales podcasts. To help you become a better salesman , saleswoman, executive, representative, and manager I’ve listed 41 best sales podcasts hosted and recommended by actual sales pros. Ready to level up your sales career? The same goes for salespeople.

Sales 115

Sales B2B Coaching Personalization 115

JustCall

DECEMBER 7, 2022

You want to rev up your sales team performance to compete in this fast-paced world. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics?

Analytics 52

Analytics Sales CRM Metrics 52

ShepHyken

JULY 1, 2019

3 Tips to Empower your Sales Team, Inspired by Top Sales Organizations by Falon Fatemi . Forbes) Business-to-business (B2B) and business-to-consumer (B2C) sales have traditionally been two different beasts, relying on two distinct sets of fundamentals and best practices. But times are changing. LiveHelpNow!)

Journey mapping 302

Journey mapping Customer Service B2C Big data 302

ShepHyken

NOVEMBER 30, 2020

It could be training, an upgrade to software, etc. Digital Commerce 360) Determined to transition from manual sales processes to eCommerce, construction equipment supplier Coates Hire discovered its eCommerce engine could do more—and also make its sales representatives more efficient. Follow on Twitter: @Hyken.

Customer Service 211

Customer Service Construction B2C B2B 211

Quality Contact Solutions

JANUARY 12, 2023

Sales leaders are one of the most critical assets to your company. Their decisions are directly responsible for how sales reps contribute to the company’s growth or lack thereof. But what makes sales leaders great? Here are 10 qualities that great sales leaders have in common.

Sales 52

Sales Best practices Coaching Morale 52

Call Center Weekly

SEPTEMBER 11, 2018

And as the B2B vs B2C playing field has leveled, buyers expect consumer centric experiences across the board. There are a few things I'll never forget from our training: Greet every single person who walks in with eye contact and a smile. Kathryn Frankson is a B2B event sales and marketing professional at UBM.

B2B 235

B2B Customer Experience B2C Banking 235

Kayako

SEPTEMBER 20, 2018

In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts. Make Customer Experience a Priority

Best practices 81

Best practices B2B Sales Customer Experience 81

Vonage

OCTOBER 12, 2015

As such, this article, although it focuses on sales tactics, actually falls under the heading of customer service. These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting. These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting.

Sales 102

Sales Customer Service Upselling B2C 102

Global Response

JANUARY 9, 2023

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. Not only does this make the sales and purchase process difficult, but it makes customer service more complicated—and more essential. So how can you create a winning B2B customer service strategy?

B2B 62

B2B B2C Customer Service Self service 62

Quality Contact Solutions

OCTOBER 7, 2021

Referrals, Referrals, Referrals Is your sales team asking for referrals from every customer? Build referral generating activity into your sales and marketing process. Your sales team needs to have the product knowledge, interpersonal, and sales skills needed to turn prospects into customers and nurture long-lasting relationships.

B2C 98

B2C B2B Engineering Call Center 98

Quality Contact Solutions

FEBRUARY 3, 2023

Inbound telemarketing services support both b usiness-to-business (B2B) and business-to-consumer (B2C) needs. They hire, train, and manage, which frees up your time to focus on other aspects of your operation. Sales representatives have busy schedules and need to focus on what matters, closing.

Telemarketing 52

Telemarketing B2C B2B outsourcing 52

ShepHyken

JULY 13, 2018

If you’ve been habituated to think that the customer experience (CX) is strictly for B2C (business serving customers) verticals, you’re not alone. Relationship building is just as crucial in B2B as in B2C for some very good reasons. Customer mapping is just as essential for B2B as it is for B2C.

B2C 38

B2C Customer Experience B2B Journey mapping 38

CrazyCall

JANUARY 21, 2019

The world of sales has been changing over the past few decades. With the growth of new software and technology, new types of sales processes have come into play. One of those “new” forms is inside sales, which, according to accounts such as this one by Salesloft , is growing 15 times faster than outside sales.

Telemarketing 87

Telemarketing Sales Scripts CRM 87