Comm100

NOVEMBER 11, 2015

Before you roll your eyes and point out that you don’t have a magic lamp to rub, consider your upselling game. How often do you actually succeed in getting customers to add a little something extra to their carts? Do you really know how to upsell? Try the following awesome upselling techniques: Make the Customer Comfortable.

Upselling 72

Upselling Sales Scripts B2C 72

aircall

SEPTEMBER 11, 2017

Nothing scares away future revenue quite like a reputation for subpar customer service. 66% of B2B customers and 52% of B2C customers have stopped buying from a company following a bad service interaction. 4 in 10 customers will avoid vendors for two or more years following a bad service interaction.

Customer Support 115

Customer Support B2C Upselling B2B 115

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog.

SaaS 64

SaaS Customer centricity B2B Best practices 64

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. First, we’ll discuss what customer loyalty is.

B2B 109

B2B SaaS B2C Upselling 109

ChurnZero

MARCH 24, 2023

Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? For example, I was at a previous company where we thought we had churn down, and so we pivoted to comping our CSMs on CS-identified upsell. Sometimes, you get forced.

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? For example, I was at a previous company where we thought we had churn down, and so we pivoted to comping our CSMs on CS-identified upsell. Sometimes, you get forced.

Upselling 97

Upselling Metrics SaaS Sales 97

CSM Magazine

JULY 22, 2021

Richardson’s definition, while revolutionary for its day, has become commonplace in today’s customer-centric world and has made the move from residing purely on the side of B2C to encompassing the B2B sphere too. Gone are the days of static one-sided advertising that speaks at the customer. Growing Customer Retention.

Advertising 98

Advertising SaaS B2C Engineering 98

CustomerSuccessBox

JUNE 7, 2021

Additionally, Customer Success informs strategy; it helps companies understand the customer lifecycle and experience better so they can improve it. Alternatives to Customer Success platform. Saas businesses have already tried alternatives like an intercom. The post Are there any alternatives to Customer Success platforms?

SaaS 52

SaaS Upselling B2B Customer retention 52

ChurnZero

FEBRUARY 9, 2021

Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer’s touchpoints with your company.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

Totango

JUNE 4, 2021

Another way to apply personalization to engagement is to offer customers promotions based on their history, needs and behaviors. By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue.

B2C 62

B2C Upselling Journey mapping B2B 62

SmartKarrot

NOVEMBER 23, 2020

Additionally, if you are having some previous experience either in the departments of sales administration and customer service, that assures you to walk through the long run. Having 5+ years of experience in the fields of sales, customer success, or renewals – or in the B2B SaaS industry is a huge advantage.

SaaS 10

SaaS B2B Management Finance 10

Solvvy

JUNE 17, 2021

While delivering 24/7 support for customer’s common questions, Workflows fully automate the more complex requests that users may experience, such as payment and subscription changes which would normally require a full-time agent to help manage. Premium Service for Premium Customers.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. In fact, a customer experience that satisfies customers leads to reduced churn. 8 Inspiring B2B Customer Experience Examples.

B2B 10

B2B Customer Experience B2C Banking 10

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Naturally, businesses will want to rely on customer loyalty for sustainable growth and profitability. This is where customer success comes in.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

SmartKarrot

JULY 4, 2022

Your customers are truly the most important stakeholders in the SaaS company. Every SaaS business needs to know why its customers are churning. This is why SaaS customer churn analysis is important. What is Customer Churn Analysis? For example- the company loses 5% of its customers half-yearly.

SaaS 10

SaaS Upselling B2B Metrics 10

CustomerSuccessBox

MARCH 10, 2022

The added advantage is in learning a new language to be able to communicate with clients from different residences and the know-how of customer service software is beneficial. Responsibilities of the client service manager. Identifying opportunities for upsells. Going on they can either be head of sales or relations.

Management 52

Management Upselling B2B Sales 52

ChurnZero

FEBRUARY 9, 2021

Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer’s touchpoints with your company.

Journey mapping 52

Journey mapping Best practices Consulting Consulting 52

SmartKarrot

FEBRUARY 4, 2022

This is the reason most of the growing SaaS businesses are turning towards Customer Success Managers (CSMs). Before jumping on the topic of the importance of Customer Success Managers (CSMs) in the SaaS World, let us first understand Customer Success and the importance of Customer Success in SaaS businesses briefly.

SaaS 10

SaaS Management Upselling Advertising 10

Nicereply

MAY 11, 2020

You consider them easy to use, their customer service is great and the computers last a long time. This is likely because they already have a positive opinion on the business, and friends are more likely to recommend “perfect fit customers” or those that they know will benefit from your product or service. Churn Rate.

Customer retention 115

Customer retention SaaS Metrics Surveys 115

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Read on to learn the keys to effective customer success for SaaS clients.

Best practices 104

Best practices SaaS Journey mapping B2C 104

SmartKarrot

AUGUST 17, 2021

When your SaaS company gains customers, they need help tracking and keeping customers. You need to have a great customer success platform that assesses customer relationships, product usage, customer onboarding and more. A dedicated customer success platform has multiple benefits.

SaaS 19

SaaS Upselling CRM B2B 19

Kayako

MAY 16, 2018

Especially when it comes to service businesses, both traditional and SaaS, because service solutions often need to be tailored to the individual customer. Here are 7 ways that you can use phone calls and live chat to give your customers more immediate gratification and increase your company’s revenue.

Customer retention 59

Customer retention Upselling Sales Feedback 59

CustomerSuccessBox

DECEMBER 28, 2021

B2B customer segmentation best practices. The best practices outlined below will help you optimize your segmentation schemes so that you deliver a superior customer experience while prioritizing your resources. Customer segmentation aims to provide close monitoring of product use and customer progress.

B2B 52

B2B SaaS Best practices Accountability 52

ClientSuccess

APRIL 20, 2017

Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service. The Rise of SaaS and Customer Success. Paul’s first foray into the world of Customer Success included managing customers and delivering Market Research.

SaaS 40

SaaS B2B Engineering Best practices 40

SmartKarrot

FEBRUARY 17, 2022

Role: Customer Success Director, SaaS (Remote) Location: Remote, United States Organization: Talentify.io As a Customer Success Director, you will design and build a Customer Success strategy, including support content creation, establishing standard operating procedures, and scalable processes.

Customer advocacy 19

Customer advocacy Upselling B2B SaaS 19

SmartKarrot

JULY 30, 2021

It’s a powerful, emerging marketing tool – customer success. Weren’t we providing customer support and customer service all this while, they ask. Well, yes, but no, customer success is not the same as customer support or after-sales service. Why is customer success critical for SaaS companies?

Upselling 10

Upselling SaaS B2B Metrics 10

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. You Mon: It is.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. You Mon: It is.

SaaS 52

SaaS B2B Upselling Metrics 52

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Traditional customer support models will not cut it. Top 5 Customer Success Tools Every Business Must Use 1.

Management 52

Management CRM Analytics Customer retention 52

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Customer satisfaction and feedback surveys. Upsell purchases.

SaaS 107

SaaS Journey mapping B2B Feedback 107

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Her mission is to help customers get their desired value and results through SaaS solutions and succeed.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. Amazon has attributed upto 35% of its revenue to cross-sell, both through its “Frequently Bought Together” and “Customers Who Bought This Item Also Bought” features. Why is upsell and cross-sell important? Upsell Or Cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

SmartKarrot

AUGUST 2, 2023

In addition to this, we will also highlight some great CS benchmarks that every Customer Success team should aim to achieve. These standards empower you to deliver outstanding customer services and attain long-term success for your business. CLV Benchmark: Focus on increasing the Customer Lifetime Value (CLV) continuously.

Benchmark 10

Benchmark Customer retention SaaS Customer centricity 10

SmartKarrot

MARCH 31, 2021

We will now discuss everything related to RevOps, the best practices, crucial components, benefits of revenue operations, key metrics of RevOps and how revenue operations (RevOps) impacts customer success, sales, and marketing. Teams like marketing, sales, customer service, renewals, and operations need to be aligned to support each other.

Upselling 10

Upselling Best practices SaaS Revenue potential 10

SmartKarrot

APRIL 19, 2022

Buying products – from groceries to process-shifting SaaS products – has made us a customer at some point. As customers, we all have certain views about certain brands. For instance, you may have a not-so-positive impression on a brand for the delay in their service. Upselling Ratio. Calculating CCR.

Metrics 10

Metrics Customer retention SaaS Upselling 10

JivoChat

AUGUST 24, 2021

Many people don’t understand the importance of customer service metrics. Consider that 78% of customers will do business with you again after a mistake if you have excellent customer service. So, to help you out, we talked to leading customer service experts to discover what metrics they track and why.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59