VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. So what should your brand do to create optimal email marketing campaigns?

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. So what should your brand do to create optimal email marketing campaigns?

Marketing 48

Marketing Contact center software Upselling B2B 48

JustCall

APRIL 26, 2022

As such, contact centers must offer their conventional sales playbooks a technology boost – in the form of B2B sales intelligence – to effectively push a deal over the finish line. Besides, complex B2B sales processes go beyond just numbers and names. Following are the benefits of AI sales tools for B2B companies: 1.

B2B 52

B2B Sales Upselling CRM 52

Inbenta

MAY 16, 2022

By utilizing this information, they can pitch the best promotions and upselling techniques to your customers. Richard Conn is the Senior Director for Demand Generation at 8×8, a leading XCaaS infrastructure communication platform with integrated contact center, voice, video, and chat functionality. Here is his LinkedIn.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

SmartKarrot

FEBRUARY 17, 2022

Going by the definition accepted in the market, a Chief Omnichannel Officer is the executive responsible for integrating various contact centers and customer technologies to provide an ‘omnichannel’ experience to customers rather than the ‘multi-channel’ experience they have been getting traditionally. . contact-form-7].

Chief Customer Officer 10

Chief Customer Officer SaaS B2B Multichannel 10

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. This allows more opportunities for your team to upsell and cross-sell to customers. The need for customer success management is fairly new and fast becoming pertinent.

Management 52

Management CRM Analytics Customer retention 52

Babelforce

JANUARY 28, 2021

It also happens to be one area where outbound or blended contact centers can have a massive impact. Now let think about how the contact center can reduce those costs. #1 If you sell b2b (or high-value b2c) then that means a phone call. What about the ‘real world’ of the inbound contact center ?

Contact Center 52

Contact Center CRM Upselling Sales 52

Tenfold - Contact Center Blog

JANUARY 17, 2018

Sales Expert – Insights into how sales and selling works is crucial in understanding what generates cross-selling and upselling opportunities. . What’s their position in the company (if you’re in B2B)? Remember, the best content should inspire the customer to take action–that is, to continue buying or subscribing.

Customer advocacy 62

Customer advocacy Construction Upselling Marketing 62

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. A background in selling B2B products will make you a favorable candidate.

Sales 52

Sales B2C call center software B2B 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Buying Influencers: Many parties within a B2B firm influence buying decisions. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

JustCall

APRIL 26, 2022

Traditionally, B2B sales teams worked in a linear manner. AI for sales enables B2B salespeople to operate with detailed assessments based on the most up-to-the-minute information. According to Gartner , by 2025, 3/4 of B2B sales organizations will refine their old strategies with AI-based sales assistants and solutions.

Sales 52

Sales B2B Upselling Chatbots 52

Quality Contact Solutions

DECEMBER 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource contact center and BPO company, today announced that it received its? “Compliance has become an essential component for companies to create trusted relationships with clients,” said Angela Garfinkel, President & Founder of Quality Contact Solutions.

Call Center 52

Call Center Telemarketing outsourcing B2C 52

TechSee

FEBRUARY 5, 2019

Incentivized surveys and refer-a-friend programs, of the type that delivered stunning exponential user growth for Dropbox will give rise to more refined models drawn from the world of B2B sales.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

Nicereply

MARCH 8, 2023

Cross-sell or upsell to existing customers. Does your cloud contact center meet your B2B client’s demands? This cuts down on churn and can mitigate refunds and negative reviews. Customer success is more comprehensive and has multiple goals: Foster customer loyalty. Create brand advocates. Increase customer retention.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

Tethr

MARCH 22, 2021

So that could be B2C sales, it could be B2B, but it could also be as simple as calling a mobile carrier to get a quote on a mobile plan. . Contact centers are being hit with a lot of pressure in terms of conversions, upsell, cross-sell, and more.

B2C 111

B2C Sales Inbound sales Upselling 111

JustCall

APRIL 28, 2022

This is why contact centers are now adopting new-age solutions like the call intelligence platform to be more efficient at delivering contextualized customer experience. Increase revenues through upselling and cross-selling. Gong is a revenue intelligence platform targeted at B2B sales teams. What is call intelligence?

Sales 52

Sales Coaching CRM Metrics 52

Netomi

FEBRUARY 28, 2022

Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. It’s a simple yet effective way to retain customers in a busy world.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Comm100

FEBRUARY 6, 2018

Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. Set Your 2018 Business Priorities with CCW Digital’s Winter Report.

CRM 42

CRM Enterprise SaaS Marketing 42