Babelforce

JANUARY 28, 2021

It also happens to be one area where outbound or blended contact centers can have a massive impact. Now let think about how the contact center can reduce those costs. #1 If you sell b2b (or high-value b2c) then that means a phone call. What about the ‘real world’ of the inbound contact center ?

Contact Center 52

Contact Center CRM Upselling Sales 52

Nicereply

MARCH 8, 2023

Cross-sell or upsell to existing customers. Does your cloud contact center meet your B2B client’s demands? This cuts down on churn and can mitigate refunds and negative reviews. Customer success is more comprehensive and has multiple goals: Foster customer loyalty. Create brand advocates. Increase repeat purchases.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. So what should your brand do to create optimal email marketing campaigns?

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. So what should your brand do to create optimal email marketing campaigns?

Marketing 48

Marketing Contact center software Upselling B2B 48