The Curious Case of Recruiting a Chief Omnichannel Officer
SmartKarrot
FEBRUARY 17, 2022
Going by the definition accepted in the market, a Chief Omnichannel Officer is the executive responsible for integrating various contact centers and customer technologies to provide an ‘omnichannel’ experience to customers rather than the ‘multi-channel’ experience they have been getting traditionally. . contact-form-7].
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