BlueOcean

OCTOBER 6, 2020

We believe that every outsourcer should earn your business by delivering value day in and day out whether your relationship with them is in its first year or its 20 th year. Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering?

outsourcing 62

outsourcing Customer Care Metrics Contact Center 62

BlueOcean

JULY 12, 2018

That’s why we’ve compiled these must-read articles to keep you updated and give you some food for thought as you think about the future of your outsourced customer care. Strategic Partnerships with Contact Centers. “ 60% of B2B clients are emotionally indifferent toward their suppliers. ”.

Customer Care 74

Customer Care outsourcing Chatbots Contact Center 74

Balto

NOVEMBER 28, 2022

B2B Technology. The B2B Technology industry was hit especially hard: cost objections increased by 30.83% compared to Q3 and found their way into 58.79% of agent calls. Figure 1: The Most Common Objections in B2B Technology in Q4 2022. The hardest objection to overcome in the B2B Technology landscape was bad reviews, at 22.91%.

Contact Center 52

Contact Center B2B B2C outsourcing 52

Quality Contact Solutions

JANUARY 7, 2022

Outsourcing work to a third-party BPO services company is common among businesses. At this point, I’d suggest that most everyone understands what outsourcing is, at least the overall concept. What is Business Process Outsourcing (BPO)? Advantage of BPO Services 1.

Business Process Outsourcing 98

Business Process Outsourcing Telemarketing outsourcing B2C 98

Global Response

OCTOBER 27, 2022

And increasingly, customer contacts aren’t just calls. Who Needs Inbound Call Centers? Luxury brands leverage inbound contact center services to promote the VIP-level service of buying their brand – both as an inbound sales call center and customer support. Can your inbound contact center do all that?

Call Center 62

Call Center Inbound sales Automotive Upselling 62

Quality Contact Solutions

DECEMBER 10, 2021

Outsourcing Communication. Contact Centers, BPO’s, and Call Centers. Many contact centers have evolved into what’s known as Business Process Outsourcing, or? Outsourcing to a BPO also allows business owners to find highly skilled workers in specific areas where needed.

Marketing 98

Marketing outsourcing Telemarketing Call Center 98

Quality Contact Solutions

DECEMBER 31, 1969

From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. Prior to joining the QCS team, Marie Korn worked closely with Steve to build a successful outsourced telemarketing services organization.

Telemarketing 75

Telemarketing Marketing B2C outsourcing 75

Vistio

SEPTEMBER 30, 2021

Ian Barkin is a seasoned leader and innovator in Digital Operations, Robotic Process Automation (RPA), Intelligent Automation, Business Process Outsourcing (BPO) and the Future of Work. Peter Ryan is considered to be one of the world’s leading experts in customer experience (CX) and Business Process Outsourcing (BPO).

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Consulting Consulting 98

Quality Contact Solutions

DECEMBER 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource contact center and BPO company, today announced that it received its? “Compliance has become an essential component for companies to create trusted relationships with clients,” said Angela Garfinkel, President & Founder of Quality Contact Solutions.

Call Center 52

Call Center Telemarketing outsourcing B2C 52

IdeasUnlimited

DECEMBER 2, 2021

Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. With the assistance of trusted BPO firms, more and more companies are beginning to outsource their customer support to third-party call centers. 24/7 Availability.

Call Center 92

Call Center Telemarketing B2B outsourcing 92

Quality Contact Solutions

FEBRUARY 10, 2023

Outsourcing Communication Some small businesses do not want to focus their efforts on marketing or may not have the tools needed to communicate effectively with their customer base, let alone get the attention of prospects. Outsourcing to a BPO also allows business owners to find highly skilled workers in specific areas where needed.

Marketing 52

Marketing Telemarketing outsourcing Call Center 52

Quality Contact Solutions

FEBRUARY 10, 2023

Outsourcing Communication Some small businesses do not want to focus their efforts on marketing or may not have the tools needed to communicate effectively with their customer base, let alone get the attention of prospects. Outsourcing to a BPO also allows business owners to find highly skilled workers in specific areas where needed.

Marketing 52

Marketing Telemarketing outsourcing Call Center 52

Quality Contact Solutions

NOVEMBER 29, 2021

However, there is a solution…hire a contact center ! If you haven’t already considered outsourcing your contact center, do yourself a favor and invest in an early holiday gift… the gift of research. A Contact Center is a Gift That Keeps On Giving. Are they overwhelmed?

Call Center 98

Call Center outsourcing Contact Center Analytics 98

Quality Contact Solutions

MAY 5, 2022

Suppose you consider outsourcing your customer service , chat, text, or email. Typically, an excellent place to start is making sure you have a robust CRM platform in place and that your outsourcing partner can integrate into your instance. If you’re looking to outsource and omnichannel is important to you.

outsourcing 98

outsourcing APIs CRM Call Center 98

IdeasUnlimited

DECEMBER 2, 2021

Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. With the assistance of trusted BPO firms, more and more companies are beginning to outsource their customer support to third-party call centers. 24/7 Availability.

Call Center 84

Call Center Telemarketing B2B outsourcing 84

Quality Contact Solutions

DECEMBER 31, 1969

About Quality Contact Solutions. Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions. The QCS expertise resides in providing turnkey outsourced telemarketing, inbound and omni-channel solutions that augments business process outsourcing across a variety of industries.

Telemarketing 67

Telemarketing Business Process Outsourcing outsourcing B2C 67

Blueship Call Center

DECEMBER 14, 2021

Contact Center Technology’s Emerging Trends. A variety of technologies are already in use in today’s contact centres to manage customer interactions, measure productivity, and much more. According to Gartner, roughly 30% of B2B companies will use AI to drive at least one major sales initiative this year.

Call Center 40

Call Center outsourcing B2B Customer centricity 40

OctopusTech

JUNE 29, 2023

There are various advantages and reasons to choose call center outsourcing services for a company What are Outbound Call Center Services? These types of services are generally outsourced from specialized service providers who have expert professionals who manage and handle the callings on behalf of the other companies.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

IdeasUnlimited

DECEMBER 2, 2021

Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. With the assistance of trusted BPO firms, more and more companies are beginning to outsource their customer support to third-party call centers. 24/7 Availability.

Call Center 52

Call Center Telemarketing B2B outsourcing 52

Vcaretec

JUNE 6, 2022

As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space. Connect: @greg_levin Mitch Lieberman Bio: Mitch is a Customer Experience Architect and Strategist, focusing on customer service, CRM, and contact centers. Former Forrester analyst.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Callminer

AUGUST 6, 2019

.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. Social media. Keep things up-to-date.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

BlueOcean

SEPTEMBER 23, 2021

Let’s look at a couple of examples from our outsourced customer care programs. Our team has provided claims opening support and customer service for this client for more than a dozen years operating in a tripod model alongside their inhouse team and a second outsourced team. In March of 2020, they were our third largest client.

outsourcing 62

outsourcing Customer Care B2B Contact Center 62

Call Experts

AUGUST 2, 2019

Clutch is a B2B ratings and reviews firm that examines thousands of companies based on reviews from their clients, their industry knowledge and expertise, and their ability to deliver high-quality services. Understand top tier contact center operations and benefits. Why do you need a 24-hour contact support system?

outsourcing 68

outsourcing Call Center Answering services Contact Center 68

Vistio

APRIL 2, 2022

She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And that was actually in my first contact center assignment, it was with an outsourcer. Yeah, sure. My career began in HR actually.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Quality Contact Solutions

MARCH 2, 2022

Quality Contact Solutions provides end-to-end sales BPO and contact center services to help inbound and outbound sales & service teams achieve their goals.? Finally, if you find yourself in a room full of leprechauns and rainbows and can’t quite get to the pot of gold, please call me! Schedule a call with AJ.

Metrics 98

Metrics Sales Telemarketing Outbound sales 98

JustCall

NOVEMBER 25, 2022

Voice analytics tools can assist call center agents in recognizing when clients are angry or stressed so they can respond in the moment or better after knowing the fact. Such software for contact centers sometimes comes with a preloaded function for speech analytics, or it can be integrated with it. NICE CXone. Avaya OneCloud.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

NobelBiz

JUNE 5, 2023

In the outbound call center context, lead generation involves making outbound phone calls to lead lists in order to turn those leads into sales opportunities. It is often outsourced to third-party providers offering lead generation call center services. Running a contact center can get expensive.

Call Center 52

Call Center Scripts CRM Contact Center 52

Quality Contact Solutions

JANUARY 27, 2022

Quality Contact Solutions (QCS) is an industry leader in contact center and BPO solutions, including B2B and B2C programs. Contact us today to learn more. Patrick Gilbert is an Operations Manager for Quality Contact Solutions. How a Partner Can Help You Increase Sales.

Sales 98

Sales Upselling B2C Best practices 98

Babelforce

AUGUST 6, 2020

We’re going to look at some simple, low-cost and (most importantly) automated strategies that the contact center can lead on. In a B2B setting, prestige brands and individuals in very senior positions are also factors. There are two steps to automating anything in the contact center. First some definitions.

Customer retention 52

Customer retention APIs Contact Center Feedback 52

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. She has managed multiple call centers in the US.

call center workforce 52

call center workforce Call Center Management Gamification 52

Quality Contact Solutions

SEPTEMBER 28, 2022

Prior to working at Quality Contact Solutions, she spent over 10 years working for a Top 50 inbound/outbound contact center in a variety of positions, including Reporting Specialist and Programmer/Analyst. To contact Melissa Hinrichs, email melissa.hinrichs@qualitycontactsolutions.com or call 1-866-963-2889, ext.

Telemarketing 98

Telemarketing Sales Contact Center Management 98

Netomi

JANUARY 5, 2022

Is Customer Experience the Key to B2B Differentiation? During his 12 years with Forrester Research, Bruce led the company’s B2B, financial services, and customer experience practices. A fixture in social media, Jay has been named a top influencer of CMOs, B2B marketers, small business owners, and digital marketers.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

NOVEMBER 13, 2022

Working in customer support can be challenging, and 87% of contact center agents report high or very high levels stress levels. She specializes in B2B messaging, branding and soccer trivia. With significant turnover seen across all industries, improving the working conditions for staff has never been more important.

Chatbots 52

Chatbots Wait times Healthcare Banking 52