CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog. Zendesk Blog.

SaaS 64

SaaS Customer centricity B2B Best practices 64

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The best B2B client expansion strategies achieve this by creating more value for customers — value that they will be willing to pay for. You cannot schedule an upsell engagement at a predetermined time in the customer journey.

B2B 62

B2B Enterprise Best practices Upselling 62

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 92

B2B CRM Enterprise Upselling 92

CustomerSuccessBox

MARCH 25, 2021

You’ve spent considerable time creating various marketing and sales funnels to convince your customer how your product can solve their problems. They’ve moved down your marketing and sales funnel and have finally invested in your software. . Upsell, Expand, and Grow. Let’s see the process of acquiring new customers. What’s next?

Customer retention 52

Customer retention SaaS B2B Upselling 52

TeamSupport

DECEMBER 7, 2020

Because of the high-value nature of B2B (business-to-business) customers, missing the signs that one may be unhappy or at risk of leaving can prove costly. This blog series explores four types of sales opportunities that can be identified by customer support using automation triggers from support tickets. Why is this important?

Customer Support 98

Customer Support Upselling B2B Sales 98

JustCall

JULY 23, 2020

In sales, relying on your gut can be detrimental. In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. Sales Cycle Duration.

Sales 52

Sales Metrics Upselling Benchmark 52

Vonage

OCTOBER 12, 2015

As such, this article, although it focuses on sales tactics, actually falls under the heading of customer service. These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting. These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting.

Sales 102

Sales Customer Service Upselling B2C 102

CustomerSuccessBox

JUNE 8, 2021

Sales, like Customer Success, has a job to do and the job has to be done well. Remember that a job well done for Sales means surpassing their numbers while the major goal of customer success is to ensure customers achieve their desired business outcome using the product. Establish the Sales-Customer Success Handover.

Sales 52

Sales Upselling B2B SaaS 52

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . If you take care of your customers from day one, you create a kind of kick-start for new customers,” Meyns said on the business’s blog. Like many B2B SaaS businesses, happy customers are at the core of PieSync’s success.

SaaS 98

SaaS Upselling B2B Metrics 98

TeamSupport

FEBRUARY 23, 2021

Analysis of sales pricing, commitments and deal quality. H istorically, B2B customer support departments have not been thought of as revenue generating. In this blog series, we will explore the three ways to achieve success for your customers… and for your bottom line. Where does your customer support team fit in?

B2B 78

B2B Upselling Customer Support Sales 78

TeamSupport

MAY 11, 2021

That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. This blog provides the highlights from their talk. H istorically, B2B customer support departments have not been thought of as revenue generating.

B2B 98

B2B Upselling Metrics Education 98

CustomerSuccessBox

JUNE 18, 2021

In this article, we collate blogs and webinars from CustomerSuccessBox which will help you as an extensive guide for customer success. The blog tells you about how does the onboarding experience of the customer define the ongoing relationship you have with your customer . Designing a Customer Onboarding Framework for B2B SaaS.

SaaS 52

SaaS B2B Customer retention Upselling 52

CustomerSuccessBox

JUNE 2, 2021

Tip:- Here is a blog to check out the 5 Steps defining a perfect Customer Onboarding. Upsell alerts and Risk alerts. Upsell Alerts. In case you are planning to switch to a CSM role and want to know a great insight from a CSM himself, don’t forget to check out this blog – Attention CSMs : How to carpe your diem!

Management 52

Management Upselling APIs B2B 52

Beyond Philosophy

NOVEMBER 10, 2014

Your existing customers are far easier to upsell. And to make the cross sell and upsell case more clear, the majority of customers’ buying decisions are tied to how they feel about the experience. An Electrical Retailer reduced complaints by 20%, increased levels of trust by 10% and achieved a 3% increase in ‘like for like’ sales.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Totango

SEPTEMBER 1, 2022

B2B clients tend to measure performance in terms of key performance indicators, so SaaS QBR discussions often focus on KPIs. In general, QBR meetings help ensure that SaaS clients receive the value they’re paying for from their software provider, promoting higher subscription renewal, upsell, and referral rates.

SaaS 98

SaaS Journey mapping Upselling Best practices 98

OctopusTech

JUNE 29, 2023

Most organizations generally use these different tactics such as outbound call center services for customer retention in the long run and to enhance the entire sales process. These services are generally available at a lower rate and they also know the method to get leads by taking proper methods to increase the sales of an organization.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

JivoChat

APRIL 8, 2021

There are many benefits of customer engagement tools, as they can help your company do the following: Boost Sales and Revenue. So, striving to deliver excellent customer service is a surefire way to increase your sales. Shorter Sales Cycles. With a more informed sales process, you can reduce sales cycles to close leads quickly.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Amity

FEBRUARY 18, 2014

While the core model is unchanged, Moore makes it clear that ‘Crossing the Chasm’ is strictly a B2B model. The Four Gears Model for B2B SaaS. business model: Land – This is the traditional B2B customer acquisition process. This is much more than simply upselling and cross-selling tactics. business model.

B2B 48

B2B SaaS B2C Upselling 48

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Definitely not. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. Further, additional sales with existing customers have a lower customer acquisition cost (CAC). Yet what happens after the initial sale isn’t always top of mind for most businesses. This blog post aims to help you with that.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. Further, additional sales with existing customers have a lower customer acquisition cost (CAC). Yet what happens after the initial sale isn’t always top of mind for most businesses. This blog post aims to help you with that.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

CustomerSuccessBox

MAY 26, 2021

If you start looking online for a Customer Success Platform or a solution you’ll most likely come across a lot of discussion about “B2B SaaS, which might cause you to wonder if Customer Success software is only for Subscription-based, B2B companies. Well, that couldn’t be further from the truth. . Acquisition-driven growth is dead.

SaaS 52

SaaS B2B Upselling Customer Support 52

Totango

JUNE 17, 2021

Sales funnel stages. However, audience segmentation is geared towards audiences segmented from a marketing and sales perspective. It can be used for marketing and sales interactions with your customers, in which case it is essentially similar to audience segmentation. Onboarding progress. Feature adoption. Renewal status.

B2B 71

B2B Accountability Journey mapping Sales 71

ClientSuccess

FEBRUARY 8, 2023

If your company is B2B, this could be interpreted as average revenue per logo. Customer lifetime value : measuring the total lifetime contract value of a customer, including upsells, renewals, and expansions, is what keeps the value of your business trending upward over time. Did they achieve these outcomes?

Metrics 75

Metrics Upselling B2B SaaS 75

Totango

APRIL 30, 2021

To calculate your average CAC, total up all the marketing and sales costs that go into your acquisition efforts for a given period. The procedure for calculating CAC can be expressed through the formula: CAC = Total marketing and sales costs for customer acquisition / Total number of customers acquired. The result is your average CAC.

Customer retention 63

Customer retention Advertising Engineering Upselling 63

CSM Practice

JULY 6, 2020

We covered how to make renewals in another blog. The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Upsells is a basic form of account expansion. The Shift to Remote Work. and $0.27, respectively.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

We covered how to make renewals in another blog. The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Upsells is a basic form of account expansion. The Shift to Remote Work. and $0.27, respectively.

SaaS 71

SaaS Upselling Accountability Sales 71

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. A customer-centered approach makes customer satisfaction a top priority before as well as during and after the sale. In the future, you may be able to offer them an upsell.

Customer centricity 101

Customer centricity B2C Enterprise Upselling 101

ClientSuccess

DECEMBER 21, 2021

After all, even if sales are through the roof, if customers aren’t satisfied, the business likely won’t last. If your company is B2B, this could be interpreted as average revenue per logo. Outcomes: during the sales cycle, customers will outline specific goals they are trying to achieve with your solution.

Metrics 100

Metrics Upselling B2B SaaS 100

ProProfs Blog

AUGUST 14, 2020

More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales. One of the Hyken’s blogs suggested that. Improves sales. Let them know that they can stay updated with all the latest upgrades, sales and discounts too.

Analytics 174

Analytics B2B Education Feedback 174

CustomerSuccessBox

JANUARY 8, 2020

As more and more B2B SaaS companies start building their customer success division and being customer success focussed, customer success has expanded to become large and complex like other departments. As mentioned previously in several of our blogs, this is a non negotiable demand if you want to have any of the benefits of customer success.

Upselling 52

Upselling SaaS B2B Metrics 52

CustomerSuccessBox

JULY 2, 2020

The first is obviously the customer onboarding meetings which are essential to retaining any B2B SaaS customer. Plus an opportunity to present the future planning to get a customer’s feedback and sow the seeds for renewal and / or upsell. Suggested read: Designing a customer onboarding framework for B2B SaaS.

SaaS 52

SaaS Upselling B2B Feedback 52

JustCall

FEBRUARY 28, 2020

This blog post will give you a complete idea of an Account Manager job description. The pivotal roles of an Account Manager are managing project briefs and client budgets, attaining sales quotas, building strategies for strong customer relationships, and several administrative functions. The task of an Account Manager is complex.

Accountability 52

Accountability Management Finance Upselling 52

JustCall

APRIL 3, 2023

In this blog, we’ll learn how. Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells. 7 Tips for Enabling B2B Customer Success Here are seven tips for enabling B2B customer success and how to implement them.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

CustomerSuccessBox

OCTOBER 5, 2021

The following are the key considerations that you must look at (for improving retention, increase renewals & upsells, etc. In B2B SaaS businesses, you have to identify those key indicators which can drive performance. But, what must you do to achieve that magical figure? Let’s dive right onto it!

Upselling 59

Upselling SaaS Metrics Accountability 59

ClientSuccess

APRIL 17, 2019

Jay Nathan , Founding Partner and Managing Director of Customer Imperative , which helps B2B SaaS companies services to help them grow and scale customer success, from analytics to strategy to execution. Prior to founding Customer Imperative in 2017, Jay spent over 15 years in the B2B SaaS / software space.

SaaS 45

SaaS B2B Upselling Engineering 45

CustomerSuccessBox

MAY 25, 2022

Customer retention is an essential component of any successful B2B SaaS firm. You’ll see higher retention and upsell with a good and well-planned onboarding strategy in place. Having trouble transitioning from sales to customer success. The handoff from sales to Customer Success brings with it a lot of risks.

SaaS 52

SaaS Sales Upselling B2B 52