Article Employee engagement Journey mapping Management 
ShepHyken
MAY 27, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As you read this article, think of how this relates to your business. Ten Best Practices for Boosting Employee Engagement by CXAPP.
CSM Magazine
DECEMBER 28, 2021
takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. You know the old adage, “happy employees = happy customers.” That is where employee engagement comes into the picture. What employee engagement is and what it is not?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. Heck, we’re still learning. 73% of U.S.
Beyond Philosophy
FEBRUARY 6, 2019
an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. This discussion was predicated by two articles I read from Nunwood and Forrester late last year. 4 VITAL CONCEPTS OF BEHAVIORAL ECONOMICS EVERY CX MANAGER SHOULD KNOW.
ShepHyken
NOVEMBER 30, 2018
This week we feature an article by Brian Cantor who gives us a list of ways to achieve success and consistency when communicating with customers on any channel. – Shep Hyken. Using the journey map, analytics and voice of the customer data, identify the specific factors that drive satisfaction within each channel.
Steve DiGioia
SEPTEMBER 16, 2016
Guest post by Ben Motteram This original article was written by Steve DiGioia. Using a process like customer journey mapping, companies can clearly show how every role impacts the end customer. I recently met with Brock Fisher, the National Manager of Customer Support at LITTLE, to discuss his approach to customer service.
Lumoa
APRIL 28, 2024
In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Which Platform Fits Your Needs?
Expert insights. Personalized for you.
265 
Let's personalize your content