Playvox
NOVEMBER 15, 2022
“Time is money” is a phrase attributed to Benjamin Franklin, first appearing in The American Instructor , a book published in 1748. For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. .
Help Scout
APRIL 27, 2021
Understanding and managing the power of the queue is critical to a sustainable customer service organization. Why “manage the support queue” at all? That certainly would appear fair and effective, but a well-managed queue can do more than that for you and your team. 14 ways to manage your support queue. Adapt and improve.
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Pipkins
OCTOBER 23, 2019
At Pipkins, we understand that every business has unique needs that drive their decision when choosing a workforce management software platform. For added realism, we also include real-time ACD simulation to allow the display of live details, such as call center monitoring and adherence tracking. Advanced user methods.
VirtualPBX
APRIL 12, 2022
We are talking canned responses for common questions to Webhooks and API integrations from the push of a button. Whether a restaurant owner or a small doctor’s office, the VirtualText App can manage multiple messages across various devices—all your conversations in one place. No muss, no fuss. We just made your business better.
VirtualPBX
SEPTEMBER 24, 2021
Automations are essential for efficient workflows and time management. For managers, it’s important to trust but verify that business operations are running like clockwork. In addition, you’ll have the ability to create custom integrations and utilize our API to meet your specific communication needs.
AWS Machine Learning
JUNE 5, 2023
This provides an accelerated and more efficient way to find hyperparameter ranges, and can provide significant optimized budget and time management for your automatic model tuning jobs. Autotune is a new feature of automatic model tuning that helps save you time and reduce wasted resources on finding optimal hyperparameter ranges.
VocalCom
MAY 13, 2020
Their contact center agents manage mostly inbound, sales and service related enquiries. With this cloud solution natively developed in Salesforce, Beter Bed can manage its call center and the entire customer relationship directly in one unique application – Salesforce -, eliminating the need for API or integration.
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