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Enterprise Contact Center Solutions: A Game Changer

NobelBiz

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.

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How LotteON built a personalized recommendation system using Amazon SageMaker and MLOps

AWS Machine Learning

The main AWS services used are SageMaker, Amazon EMR , AWS CodeBuild , Amazon Simple Storage Service (Amazon S3), Amazon EventBridge , AWS Lambda , and Amazon API Gateway. Real-time recommendation inference The inference phase consists of the following steps: The client application makes an inference request to the API gateway.

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3 Costly Points of Failure in Omnichannel Customer Experience and How to Fix Them

TechSee

Create an end-to-end seamless customer experience using integrations and open API platforms like TechSee Visual Journeys. APIs and integrations allow you to provide consistent visual guidance across every channel, maintain your branding and use the visual data to improve the next stage of the customer’s interaction.

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Apr 05 – Customer Success Jobs

SmartKarrot

Role: Enterprise Customer Success Director. As an Enterprise Customer Success Director, you will build and manage trusted relationships across a small portfolio of accounts to secure the partnership and commitment to strategic customers. Provide technical support for customers. Organization: FullStory.

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Feb 22 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Experience Location: Charlotte, NC, US Organization: Ekos As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers.

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What to Look for in a Document Automation Tool

Cincom

That’s why more enterprises today rely on business document automation software like customer communication management (CCM) systems to simplify and accelerate document generation while enhancing accuracy. When a document needs to be created, the automation software pulls data from connected enterprise systems to populate the template.

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Top 10 VoIP Dialer Software in 2024 for Your Sales, Support, and Success Teams

JustCall

Custom integrations and workflow automation with public API. per user/month Enterprise: $37.95 per month/license Enterprise: Request quotation Webex VoIP dialer: Pros and cons Pros Call quality is top-notch and promotes a centralized communication hub feature. Cons Technical support is difficult to reach.

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