Remove APIs Remove CRM Remove Enterprise Remove Self service
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Enterprise Contact Center Solutions: A Game Changer

NobelBiz

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.

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Streamline Sales Processes with Enterprise CPQ

Cincom

From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Related: What Is Configure Price Quote Software?

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Meet Sophie AI: The Future of Service

TechSee

Generative AI will be transformative for every enterprise. These are the keys to unlocking mainstream adoption of Generative AI for service and CX. AI that can interact naturally with users has the potential to augment and automate every service interaction across every channel.

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Successful Digital Transformation Requires Balancing CX and ROI Objectives

3CLogic

Today, 70% of enterprises either have a digital transformation strategy in place or are actively working on one. In fact, 72% of enterprises expect digital transformation to create closer relationships with customers. Luckily, here are two approaches: Apply Voice-based Self-Service. Conclusion.

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Key Remote Support Capability Features To Check Off Your List When Selecting A Visual Engagement Provider

TechSee

After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. In most enterprises, about 15-25% of the team are early adopters, and 15-25% will be laggards. Platform vs Point Solution.

APIs 109
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IVR Solutions Are Idiots Without Context. Let’s Give Them Context.

Babelforce

Can we route them based on their CRM profile? And let’s not forget the big one; actual self-service. Gartner predicts that by 2022, 90% of corporate strategies will explicitly mention data as a critical enterprise asset. Our approach is API integration. What is API integration? That’s where the API comes in.

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3 principles to tackle the emerging debt collection crisis

Talkdesk

Many lenders and servicers are evaluating how they can gain the agility, flexibility and speed needed to meet rising borrower expectations, without compromising security or regulatory compliance. Conversely, cost pressures are propelling the need for more self-service and artificial intelligence (AI).

Banking 105