AWS Machine Learning

MARCH 25, 2024

It uses machine learning–powered automatic speech recognition (ASR), automatic language identification, and post-processing technologies. Applications must have valid credentials to sign API requests to AWS services. Refer to Redacting PII in your batch job and Redacting or identifying PII in a real-time stream for more details.

Best practices 81

Best practices APIs Transportation Personalization 81

AWS Machine Learning

NOVEMBER 22, 2023

Design principles The Security Pillar encompasses the ability of an IDP solution to protect input documents, document processing systems, and output assets, taking advantage of AWS technologies to improve security while processing documents intelligently. This parameter allows you to specify the S3 bucket for storing the output.

APIs 83

APIs Accountability Enterprise Transportation 83

AWS Machine Learning

JUNE 15, 2023

So far, D2L has been adopted by more than 400 universities around the world, such as the University of Cambridge, Stanford University, the Massachusetts Institute of Technology, Carnegie Mellon University, and Tsinghua University. Then we build Jupyter notebooks in SageMaker to run the translation process using Amazon Translate public APIs.

APIs 74

APIs Benchmark Best practices Engineering 74

Inbenta

AUGUST 17, 2021

Twilio Voice API gives developers control over their calls, with APIs built for a wide variety of uses from basic phone-to-phone calling, app-to-phone calling, Interactive Voice Response (IVR), conference calling, SIP interfacing, call recording, transcription, call tracking, and more. Intelepeer. Google Assistant.

Chatbots 94

Chatbots Interactive Voice Response Customer Service APIs 94

Fonolo

NOVEMBER 28, 2018

Some quick history: 10 years ago, I attended a conference called Emerging Communications (eComm). It was an eccentric and inspiring collection of people focussed on the next chapter of voice and telecom technology. (It C ircling back to the eComm conference: It had an outsized impact for such a small, short-lived event.

APIs 67

APIs Call Center Engineering Contact Center 67

AWS Machine Learning

JULY 24, 2023

These tools have enabled Patsnap’s global customers to have a better understanding of patents, track recent technological advances, identify innovation trends, and analyze competitors in real time. In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API.

APIs 67

APIs Engineering Construction Benchmark 67

AWS Machine Learning

NOVEMBER 22, 2023

You can save time, money, and labor by implementing classifications in your workflow, and documents go to downstream applications and APIs based on document type. This helps you avoid throttling limits on API calls due to polling the Get* APIs. In her free time, she enjoys hiking, board games, and brewing coffee.

APIs 93

APIs Metrics Enterprise Benchmark 93

Creative Virtual

AUGUST 16, 2022

In fact, it was one of the main themes of a virtual Gartner conference I attended in November 2020. Composable architecture is all about unleashing innovation at scale by creating a resilient application experience through the use of APIs, microservices, and event streams. What other systems, channels, tools, etc.

Chatbots 52

Chatbots APIs Technology Customer Experience 52

Totango

MAY 17, 2023

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations.

Sales 106

Sales Marketing Metrics APIs 106

AWS Machine Learning

AUGUST 3, 2023

AWS intelligent document processing (IDP), with AI services such as Amazon Textract , allows you to take advantage of industry-leading machine learning (ML) technology to quickly and accurately process data from any scanned document or image. Traditional document processing solutions are manual, expensive, error prone, and difficult to scale.

APIs 75

APIs Banking Enterprise Construction 75

Hodusoft

FEBRUARY 3, 2022

We live in a highly digitalized age that has embraced technology in every aspect of our lives. The technology continues to improve; it has also offered API choices for app integration and auto-attendant capabilities for automation and 24/7 access to your system from any location around the globe; you also enjoy those benefits. .

voip 52

voip Interactive Voice Response Analytics Contact center software 52

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. On the Specify template page, select Upload a template file and Choose file.

Chatbots 100

Chatbots Enterprise APIs Best practices 100

Whitepages Pro

MARCH 7, 2019

In many ways, technology is a great equalizer. While free tools (such as Google Maps API) can provide lift and momentum to a growing startup, at some point—for the sake of long-term growth and profitability—startups will have to graduate to paid solutions.

APIs 40

APIs Analytics Accountability Technology 40

Fonolo

OCTOBER 4, 2017

In February, Avaya put on a great conference in Vegas. Banking giant ING recently switched from an Avaya call center to a system built internally using Twilio APIs. ” Avaya Making Good Progress During the Bankruptcy. See Five9 Preps for Digital Era. Twilio is gaining ground as an alternative to “traditional” vendors.

Marketing 173

Marketing Call Center APIs Benchmark 173

AWS Machine Learning

JUNE 8, 2023

As of this writing, companies of all sizes want to use this technology but need help figuring out where to start. His expertise extends to cloud technology, analytics, and product management, having served as senior manager for several companies like Cisco, Cape Networks, and AWS before joining GenAI.

APIs 73

APIs Chatbots Analytics Contact Center 73

Fonolo

APRIL 2, 2019

Last month’s Enterprise Connect conference was Amy’s debut appearance as part of the Cisco Collaboration team (the division that includes their call center business). Chris McGugan, Senior Vice President of Solutions & Technology, Avaya. Sometimes, for whatever reason , you’re in the mood for some lean-back content.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

aircall

APRIL 2, 2021

Voice calling is an important part of your business , as a virtual phone system enhances communications between internal and external teams using the latest technology. Conference calling. An open API technology. An open API technology is also referred to as public API. Call forwarding.

voip 62

voip Interactive Voice Response virtual call center CRM 62

CX Global Media

AUGUST 1, 2017

Machine-to-machine : M2M is a broad label that can be used to describe any technology that enables networked devices to exchange information and perform actions without the manual assistance of humans. RTC is generally a peer-to-peer, rather than broadcasting or multicasting, transmission. Source: Techopedia. Source: TechTarget.

Customer Experience 136

Customer Experience APIs Telecommunications Call Center 136

AWS Machine Learning

JULY 19, 2023

When that job is done, you can invoke an API that summarizes the text or answers questions about it. Randy has held a variety of positions in the technology space, ranging from software engineering to product management. After the upload is complete, you can trigger a text extraction job powered by Amazon Textract.

Construction 63

Construction APIs Big data Engineering 63

AWS Machine Learning

AUGUST 14, 2023

Answer: 2021 ### Context: NLP Cloud developed their API by mid-2020 and they added many pre-trained open-source models since then. Answer: API ### Context: All plans can be stopped anytime. He has published many papers in ACL, ICDM, KDD conferences, and Royal Statistical Society: Series A journal.

Engineering 71

Engineering APIs Chatbots Scripts 71

Jon Arnold

OCTOBER 28, 2019

Conversely, with everyone using comparable technology, there’s a sameness to most of the offerings, so to stand out, you somehow need a point of difference, or a niche that you can defend. Each of the following approaches represent distinct opportunities for cloud providers to chart their own course with communications technologies.

Healthcare 40

Healthcare voip APIs Scripts 40

EPIC Connections

JULY 12, 2018

There’s a lot of hype around robotic processes and business process automation in the call center, but what technologies are truly driving digital transformation in customer service? API coders no longer needed. API coders and long-term integration development plans may be sign of the past. Here’s what you need to know.

Call Center 33

Call Center APIs Construction CRM 33

AWS Machine Learning

FEBRUARY 19, 2024

For text generation, Amazon Bedrock provides the RetrieveAndGenerate API to create embeddings of user queries, and retrieves relevant chunks from the vector database to generate accurate responses. It also supports source attribution and short-term memory needed for RAG applications. Congratulations, your knowledge base is ready.

Chatbots 99

Chatbots APIs Engineering Enterprise 99

Livepro

DECEMBER 10, 2017

Even in a ‘digital first’ world, most organisations still need multiple channels to deliver great sales and service, yet most organisations operate with their people and technology in siloed channels. AMP’s recent customer transformation work displayed this win-win-win outcome and they have shared at public conferences.

APIs 58

APIs Sales Customer Care Customer Experience 58

AWS Machine Learning

NOVEMBER 22, 2023

Logging API calls with AWS CloudTrail – With AWS CloudTrail , you can gain visibility into API call history and user activity, crucial for operational monitoring and swift incident response. His primary focus is helping enterprise customers adopt cloud technologies for their workloads.

Best practices 84

Best practices Metrics Feedback Enterprise 84

Fonolo

NOVEMBER 21, 2018

At their annual Signal conference, they announced a chatbot platform. Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. He leads product management for Nexmo, the Vonage API Platform. Shai Berger.

Call Center 57

Call Center Contact Center Chatbots Engineering 57

AWS Machine Learning

APRIL 23, 2024

Here are some features which we will cover: AWS CloudFormation support Private network policies for Amazon OpenSearch Serverless Multiple S3 buckets as data sources Service Quotas support Hybrid search, metadata filters, custom prompts for the RetreiveAndGenerate API, and maximum number of retrievals. Nitin Eusebius is a Sr.

APIs 104

APIs Enterprise Scripts Accountability 104

customer sure

MARCH 12, 2024

Our team have just returned from the Institute of Customer Service ’s Annual Conference. It’s interesting that over a year after OpenAI launched ChatGPT, we didn’t speak to anyone who’s seeing measurable improvements in CX from implementing GPT-based technology. GPTs can do these tasks well, but they come with their own pros and cons.

Customer Service 62

Customer Service Best practices Feedback APIs 62

AWS Machine Learning

MAY 2, 2023

In RAG, the external data can come from multiple data sources, such as a document repository, databases, or APIs. He has published many papers in ACL, ICDM, KDD conferences, and Royal Statistical Society: Series A. RAG models were introduced by Lewis et al. He got his PhD from University of Illinois Urbana-Champaign.

Engineering 75

Engineering Management APIs Chatbots 75

Stratifyd

APRIL 8, 2019

She was born and raised in Guangzhou, China, where she received a bachelor’s degree in finance from South China University of Technology. During undergrad, I attended a conference about data changing across industries. My family actually encouraged me to travel abroad after school,” Hu said. “My

Finance 40

Finance Education APIs Engineering 40

Jon Arnold

DECEMBER 6, 2018

I go back to Vonage’s early days, mainly through the other Jeff – Pulver – one of the company’s co-founders, whose VON conferences were the epicenter of VoIP when it was truly disruptive and dangerous to the status quo. CPaaS is central to Vonage’s API-driven value proposition, so Twilio is the main target there.

voip 50

voip APIs Enterprise Marketing 50

JustCall

APRIL 12, 2023

Highlights of JustCall and Aircall Highlights of JustCall: JustCall is a SaaS VoIP application, which is typically used by the following industries: Marketing and Advertising (9.7%) Computer Software (9.3%) Real Estate (8.4%) Education Management (6.6%) Information Technology and Services (6.2%) Others (59.7% for Aircall.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

AWS Machine Learning

APRIL 19, 2024

In this post, we use an OSI pipeline API to deliver data to the OpenSearch Serverless vector store. The embeddings are ingested into an OSI pipeline using an API call. Query your index You can use OpenSearch Dashboards to interact with the OpenSearch API to run quick tests on your index and ingested data.

APIs 95

APIs Enterprise Healthcare Accountability 95

AWS Machine Learning

MAY 8, 2023

In this post, we address these limitations by implementing the access control outside of the MLflow server and offloading authentication and authorization tasks to Amazon API Gateway , where we implement fine-grained access control mechanisms at the resource level using Identity and Access Management (IAM). Adds an IAM authorizer.

APIs 71

APIs Government Accountability Scripts 71

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. On day 2, we have artificial intelligence and related technology taking center stage. It’s not just about technology! Register for 10am BST Session.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

JustCall

APRIL 12, 2023

Whether you need good cloud communications software for business calls or a reliable collaboration hub with project management capabilities, new communications technologies may be the perfect fit for your business. File attachments in chat – Send files through the chat or video conference window. per user per month. per user per month.

Enterprise 52

Enterprise APIs Contact Center Feedback 52

AWS Machine Learning

DECEMBER 6, 2023

This was respected throughout the process of deciding on the approach, architecture, choice of technology, and solution-specific elements. Amazon Bedrock is fully serverless with no underlying infrastructure to manage extending access to available models through a single API. The following diagram highlights the end-to-end solution.

Chatbots 98

Chatbots APIs Engineering CRM 98