JustCall

FEBRUARY 2, 2024

What raises a good sales team to an unstoppable sales force? There are many questions – which has better dialer features, which sales dialer offers more integration with affordable pricing ? So, we’ll do the hard work of comparing the two sales dialers in detail, pitting the features each offers. Dive right in!

Sales 52

Sales APIs Engineering CRM 52

TMP Direct

APRIL 14, 2021

If you’re looking for ways to spice up your customer service department, then it’s time to look into chatbots. Chatbots have proved their mettle when it comes to simple transactional tasks; and now brands are looking to create interactions that are also memorable and experiential.

Chatbots 52

Chatbots Engineering APIs Wait times 52

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. more expensive than JustCall’s, despite offering fewer features both in the sales dialer and the overall platform.

Sales 52

Sales APIs Analytics Abandon rate 52

JivoChat

JULY 28, 2021

The 15 best live chat apps to boost sales and support in 2021. AI chatbots. JivoChat’s chatbots can respond to simple customer queries and transfer chats to live agents, if necessary. AI and rules-based chatbots. Webhooks API. Best app for: Companies looking to improve their omnichannel sales and support.

Sales 52

Sales APIs Chatbots Enterprise 52

TechSee

JUNE 9, 2022

In the quest to create choices for customers, organizations have deployed technologies from chatbots, mobile apps and social media to IVR and ACD. For example, a customer’s smart vacuum won’t start, so they initiate a chatbot session on the manufacturer’s website. AR annotations overlay instructions on how to reset the device.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

Quiq

JUNE 22, 2022

The result: You foster greater trust and close more sales. Use Google business messaging API to connect via a third-party app, like Quiq. Drive revenue and sales. Google Business Messages isn’t just a conversational tool—it’s also a sales opportunity. What is Google Business Messages, and how does it work?

Sales 56

Sales APIs Best practices Analytics 56

JustCall

JANUARY 23, 2024

Compliance and Security Does it adhere to WhatsApp’s Business API guidelines? Does it support chatbots to send automated responses? Can it connect with third-party APIs for added functionality? Its WhatsApp Business API allows you to stay connected with customers. Can it handle opt-ins and opt-outs ethically?

Management 52

Management APIs CRM Chatbots 52

JustCall

JANUARY 23, 2024

The WhatsApp ticketing system tool allows sales and customer support teams to register, process, manage, and track customer requests through the WhatsApp platform. From generic questions about your product to post-sales support, you can manage all customer queries through WhatsApp in a timely and effective manner. Here’s how!

APIs 52

APIs Chatbots Multichannel Accountability 52

VirtualPBX

AUGUST 20, 2020

For sales and troubleshooting requests, you can easily offer them web chat, and you probably already do. Now consider the boost that adding a voice service to your online chat or automated chatbot can provide to the services you provide and the experience your customers enjoy. Add to Chatbots, Build Personalization.

Chatbots 104

Chatbots APIs voip Enterprise 104

JustCall

JANUARY 23, 2024

There’s also a solution for medium and large businesses, which is the WhatsApp Business scalable API. Why Use WhatsApp for Business The WhatsApp Business API is an ideal platform to improve customer experience and reduce pressure on live agents. Use this to upload the latest news about your business, upcoming sales or events, etc.

APIs 52

APIs Multichannel Chatbots Accountability 52

JivoChat

AUGUST 7, 2023

For small to big companies, counting on effective software such as Brevo, which provides solutions for multiple needs in sales and marketing can make a huge difference in productivity. Formerly Sendinblue, Brevo enables you to automate repetitive tasks, get to know your target audience better, identify sales opportunities, and much more.

APIs 75

APIs Sales Analytics CRM 75

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider. Look for an alternative that offers APIs to integrate it with other tools you use.

Sales 52

Sales Coaching CRM Contact center software 52

JivoChat

JULY 4, 2021

It’s no surprise with the number of vendors that everybody is now on the hunt for the best Shopify plugins to boost sales and create a better experience for customers. Let’s explore 15 of the best Shopify plugins to boost your store’s sales. Best Shopify Plugin for Omnichannel Sales and Support: JivoChat.

Sales 52

Sales Upselling APIs Analytics 52

AWS Machine Learning

APRIL 24, 2023

In the global retail industry, pre- and post-sales support are both important aspects of customer care. Real-time text classification To use Amazon Comprehend custom classification in real time , you need to deploy an API as the entry point and call an Amazon Comprehend model to conduct real-time text classification.

APIs 62

APIs Customer Experience Feedback Chatbots 62

SmartAction

NOVEMBER 1, 2023

What Conversational AI Offers Sales in 2022 increased by 67% when using conversational AI. It linked via API to internal data sources and current customer input to find a successful solution. This makes it particularly important to ensure proper training of your chatbot and IVR so it can handle a wide variety of queries and tasks.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

JustCall

JANUARY 23, 2024

It also increases sales by 27% and improves conversion rates by 20%. Leveraging WhatsApp Business API for Scale The WhatsApp Business API is a game-changer for expanding businesses. This API allows for integration with customer relationship management (CRM) systems. WhatsApp customer service is a versatile domain.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

SmartAction

JUNE 9, 2023

Some notable examples include: Chatbots : Chatbots are AI-powered virtual agents, built in-house or by third-party vendors , that engage in text-based conversations with users. Chatbots often answer FAQs, and guide users through various processes. Chatbots and virtual agents may provide irrelevant or inaccurate responses.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

JustCall

FEBRUARY 28, 2024

The quest for the perfect sales dialer is a struggle every sales professional and business owner knows well – so do we. JustCall and Mojo Dialer both offer excellent dialers that go beyond just automating your sales calls. They are your henchmen set to boost your outreach and sales campaigns. That’s not all!

Real estate 52

Real estate CRM APIs Sales 52

Talkdesk

SEPTEMBER 4, 2020

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster.

Banking 114

Banking Contact Center APIs Cloud contact 114

Solvvy

JUNE 17, 2021

Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy. Chatbots offer a clear automation solution, however, traditional chatbots usually don’t allow for personalization due to reliance on established processes. Check it out!

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

TechSee

AUGUST 31, 2022

Below are a few common examples: A customer interacting with a chatbot may have trouble communicating technical information. Over time, customization and further API integrations will enable more robust, integrated capabilities, expanding the impact and potential of the solution. Platform vs Point Solution.

APIs 109

APIs Enterprise Technology Self service 109

aircall

DECEMBER 1, 2022

Kustomer’s chatbots even work with WhatsApp, which helps to accelerate the resolution of customer queries. . WhatsApp’s recent partnership with Salesforce made their Cloud API available to all Salesforce users globally. Businesses can run marketing campaigns, answer customer queries, and even make sales directly in the WhatsApp chat.

APIs 117

APIs Customer Support Wait times Chatbots 117

NICE inContact

JANUARY 24, 2018

For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? So, what comes next?

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

The Northridge Group

MAY 2, 2023

The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. It can also be easily integrated via APIs with popular apps such as Slack, Instacart, Snapchat, or Facebook Messenger for easy access across multiple platforms.

Contact Center 67

Contact Center B2C Chatbots B2B 67

JivoChat

DECEMBER 28, 2021

While bigger companies can also enjoy WhatsApp features with WhatsApp Business API. Another possibility is to send messages letting them know when your store is on sale, even create special offers for customers who buy using WhatsApp or give them exclusive coupon discounts. Now, they can even pay without going out of the platform.

APIs 52

APIs Accountability Sales Marketing 52

Nicereply

SEPTEMBER 1, 2022

WotNot – no-code AI chatbot. The go-to solution, in this case, would be chatbots that will keep the lights on 24/7 at minimal costs. WotNot helps businesses create no-code AI chatbots that can cater to their customer’s needs at all times. Give them 24/7 customer service through AI-based chatbots. Tool: vcita.

Customer Experience 59

Customer Experience Chatbots CRM Surveys 59

JivoChat

MAY 18, 2021

Live chat improves lead and sales conversion rates. Furthermore, 79% of businesses say that offering live chat has positively affected sales, revenue, and customer loyalty. As well as sales support, you can use live chat to provide customer service. Grow sales. Use canned messages, triggered auto-replies, and chatbots.

APIs 52

APIs CRM Chatbots Analytics 52

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. Or if the caller closed out of a purchase or web form, the agent can complete the transaction without starting over—reducing customer frustration and potentially recovering a sale.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

SharpenCX

JULY 6, 2022

Chatbots/self-service automations with new speech-to-text and text-to-speech options, including new languages, conversational dialogue connections, and an all-new drag and drop interface allow customers to self-serve faster. When your contact center platform takes advantage of Open APIs, making connections with other tools is a breeze.

Contact Center 76

Contact Center Self service Chatbots Call Center 76

JustCall

MARCH 13, 2023

SMS bots are automated chatbots that use SMS messaging to communicate with customers, making them a versatile and potent piece of technology to have in your marketing and customer service arsenal. Increases Sales SMS bots can aid in increasing sales by sending customers personalized recommendations and promotions.

APIs 84

APIs Marketing Sales Customer Support 84

OctopusTech

JUNE 24, 2021

Use custom forms as well as AI chatbots to certify your leads. Automated sales and KPIs tracking to monitor the performance. Instant integrations as well as APIs. More than 250 instant integrations and APIs. It leverages solutions for sales, support, and user engagement for firms offering BPO Services.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

Nicereply

JANUARY 18, 2023

In addition, Freshdesk offers Freddy, a premium AI solution that basically integrates text and voice-enabled chatbots and phone-based IVR systems. HappyFox help desk tool also offers IT help desk capabilities and can be used by multiple teams including HR, Sales, Marketing, and Facilities.

Self service 52

Self service Analytics Enterprise APIs 52

TechSee

JUNE 9, 2022

WebRTC (Web Real-Time Communication) is a mechanism that enables real-time communication via API to web browsers and mobile applications. TechSee is a next-generation visual customer assistance solution developed and provided by TechSee Augmented Vision Ltd. of Israel (CEO & CO-Founder: Eitan Cohen, Head Office: Herzelia, Israel). *2.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

JivoChat

AUGUST 22, 2021

For instance, do you need an all-in-one conversational messaging platform to manage support, sales, and marketing functionality? Or perhaps you want to use different sales tools? Don’t just watch sales demos and webinars – take the time to test your business scenarios. There are two core functions of Zendesk – service and sales.

Chatbots 52

Chatbots APIs CRM Analytics 52

Balto

NOVEMBER 2, 2023

Evolution of Contact Centers in Enterprises Contact centers have been there since the 60s, but what started as a simple office model for handling inbound and outbound customer calls has evolved drastically over the years to include omnichannel support that covers email, social media, live chat, and more recently, AI chatbots.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. Or if the caller closed out of a purchase or web form, the agent can complete the transaction without starting over—reducing customer frustration and potentially recovering a sale.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

SEPTEMBER 19, 2023

The steps involved are as follows: The financial analyst poses questions via a platform such as chatbots. Large language models – The large language models (LLMs) are available via Amazon Bedrock, SageMaker JumpStart, or an API. with “Amazon reported total net sales of $514.0 Data exploration on stock data is done using Athena.

Marketing 104

Marketing APIs Engineering Analytics 104