AWS Machine Learning

APRIL 8, 2024

However, in many situations, you may need to retrieve documents created in a defined period or tagged with certain categories. To refine the search results, you can filter based on document metadata to improve retrieval accuracy, which in turn leads to more relevant FM generations aligned with your interests.

APIs 101

APIs Construction Chatbots Accountability 101

AWS Machine Learning

APRIL 8, 2024

RAG allows models to tap into vast knowledge bases and deliver human-like dialogue for applications like chatbots and enterprise search assistants. It provides tools that offer data connectors to ingest your existing data with various sources and formats (PDFs, docs, APIs, SQL, and more). Choose Deploy again to create the endpoint.

APIs 97

APIs Engineering Accountability Construction 97

TechSee

SEPTEMBER 21, 2023

Designing Sophie: Generative AI for Service & CX We began working on Generative AI for service about seven years ago, as the shortcomings of chatbots and virtual assistants like Siri and Alexa became clear. These chatbots demanded a lot of effort from users and administrators.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Expivia

FEBRUARY 15, 2024

This is the next generation in the Generative AI Chatbot. API Openings and Screen Recording for Chrome OS: Opening APIs for analytics, particularly for full transcription data, and introducing screen recording capabilities for Chrome OS users are significant steps forward.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

MAY 25, 2023

Amazon Lex provides the framework for building AI based chatbots. A small number of similar documents (typically three) is added as context along with the user question to the “prompt” provided to another LLM and then that LLM generates an answer to the user question using information provided as context in the prompt.

APIs 76

APIs Enterprise Accountability Chatbots 76

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.

Self service 100

Self service APIs Transportation Contact Center 100

AWS Machine Learning

JUNE 13, 2023

In our case, it was scattered across our internal wiki and various document files. We can easily import documents from a variety of media, including groupware, wikis, Microsoft PowerPoint files, PDFs, and more, without any hassle. One of the initiatives we took with the launch of Amazon Kendra was to provide a chatbot.

Chatbots 76

Chatbots Engineering Enterprise APIs 76

AWS Machine Learning

NOVEMBER 26, 2023

Gartner predicts that “by 2026, more than 80% of enterprises will have used generative AI APIs or models, or deployed generative AI-enabled applications in production environments, up from less than 5% in 2023.” He has 9 years of marketing experience and has led the product marketing effort for intelligent document processing.

Personalization 100

Personalization Customer Experience APIs Entertainment 100

AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Chatbots 96

Chatbots APIs Engineering Enterprise 96

Creative Virtual

JANUARY 26, 2023

In some cases, one might be willing to accept a certain risk in exchange for very efficiently making large chunks of information available to a chatbot. However its knowledge is not limitless and so on its own it will not have large parts of the information needed for specific chatbot use cases. Yes, this is absolutely possible.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. For more information, visit the Talkdesk Voice Biometric documentation.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

AWS Machine Learning

APRIL 24, 2023

Since conversational AI has improved in recent years, many businesses have adopted cutting-edge technologies like AI-powered chatbots and AI-powered agent support to improve customer service while increasing productivity and lowering costs. API Gateway bypasses the request to Lambda. Lambda checks the format and stores it in DynamoDB.

APIs 61

APIs Customer Experience Feedback Chatbots 61

TechSee

AUGUST 31, 2022

Below are a few common examples: A customer interacting with a chatbot may have trouble communicating technical information. Your team should be able to invoke a document signature capability, or when requested by the end-user, run a speed test or even remotely control the end-user’s computer in order to help them complete their desired task.

APIs 109

APIs Enterprise Technology Self service 109

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Analytics 99

Analytics APIs Engineering Construction 99

Netomi

FEBRUARY 10, 2023

Semi-open Typically, these models can be used for training and inference through APIs. The ability to be fine-tuned for specific business contexts by leveraging information from websites, knowledge bases, and other relevant documents. Examples include the GPT-3.5 Netomi AI consumes this knowledge base and fine-tunes the LLMs (e.g.,

Chatbots 59

Chatbots APIs Benchmark Technology 59

AWS Machine Learning

SEPTEMBER 19, 2023

The steps involved are as follows: The financial analyst poses questions via a platform such as chatbots. For unstructured data, the agent uses AWS Lambda functions with AI services such as Amazon Textract for document analysis, Amazon Transcribe for speech recognition, Amazon Comprehend for NLP, and Amazon Kendra for intelligent search.

Marketing 99

Marketing APIs Engineering Analytics 99

Solvvy

JUNE 17, 2021

Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy. Chatbots offer a clear automation solution, however, traditional chatbots usually don’t allow for personalization due to reliance on established processes. Check it out!

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

AWS Machine Learning

JUNE 8, 2023

Generative AI chatbots have gained notoriety for their ability to imitate human intellect. Finally, we use a QnABot to provide a user interface for our chatbot. Handling chatbot fallbacks The Lambda function handles the “don’t know” answers via AMAZON.FallbackIntent in Amazon Lex V2 and the CustomNoMatches item in QnABot.

APIs 72

APIs Chatbots Analytics Contact Center 72

AWS Machine Learning

MAY 2, 2023

There are a few limitations of using off-the-shelf pre-trained LLMs: They’re usually trained offline, making the model agnostic to the latest information (for example, a chatbot trained from 2011–2018 has no information about COVID-19). LLMs can store factual knowledge by training their parameters on a large corpus of natural language data.

Engineering 74

Engineering Management APIs Chatbots 74

AWS Machine Learning

AUGUST 2, 2023

Amazon Kendra supports a variety of document formats , such as Microsoft Word, PDF, and text from various data sources. In this post, we focus on extending the document support in Amazon Kendra to make images searchable by their displayed content. USD Amazon Textract 100% detect document text on 10,000 images 15.00

Enterprise 70

Enterprise Healthcare APIs Big data 70

JustCall

JANUARY 29, 2024

Explore The Solution Used By Thousands For Successful Sales Teams Start your 14 day Free Trial Start Free Trial JustCall vs Kixie: Integrations Both JustCall and Kixie offer an extensive range of integrations, webhooks, and APIs. These are features every outbound team needs to see a measurable difference in efficiency and productivity.

Sales 52

Sales APIs Analytics Abandon rate 52

Babelforce

NOVEMBER 4, 2021

You can use the WhatsApp Business app, or integrate the platform with your existing tools using the API. You can use chatbots to automate WhatsApp conversations. In some territories, businesses doing distance-selling need to show documents or get an e-signature; WhatsApp’s multimedia functionality is a great help with that too! #6

Customer Support 98

Customer Support Contact center software Contact Center Self service 98

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Deploying a range of chatbots, each suited to a specific task, can greatly enhance the customer experience and deliver substantial benefits to the business.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

bold360 Blog

FEBRUARY 25, 2019

Creating chatbots is a frontier. Chatbots or virtual assistants fall into two categories and your use-case should play a role in deciding between them. It’s about figuring out the best way to build the chatbot to serve the customers.” – Qing Cao. Subscribe via iTunes , Spotify and more. Using a prebuilt service.

Chatbots 45

Chatbots APIs Technology Management 45

NobelBiz

APRIL 23, 2024

Collections agents must be well-versed in the legal aspects of debt collection, while technology solutions can automate compliance checks and documentation, ensuring that all interactions meet regulatory standards. Seamlessly integrate proprietary or third-party CRM applications with our extensive APIs and data dictionary libraries.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

AWS Machine Learning

NOVEMBER 22, 2023

In this post, we explore building a contextual chatbot for financial services organizations using a RAG architecture with the Llama 2 foundation model and the Hugging Face GPTJ-6B-FP16 embeddings model, both available in SageMaker JumpStart. Their training on predominantly generalized data diminishes their efficacy in domain-specific tasks.

Engineering 91

Engineering Chatbots APIs Benchmark 91

Talkdesk

DECEMBER 23, 2020

Forgive and forget: Forgiveness of loans up to $150,000 will require a one-page online or paper form with borrower certifications; loans of $150,000 to $2 million may have simplified documentation requirements as well, as noted previously.

Banking 126

Banking Real estate Government Contact Center 126

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. First, the user logs in to the chatbot application, which is hosted behind an Application Load Balancer and authenticated using Amazon Cognito.

Engineering 113

Engineering Chatbots Accountability Enterprise 113

AWS Machine Learning

NOVEMBER 10, 2023

LLMs are capable of a variety of tasks, such as generating creative content, answering inquiries via chatbots, generating code, and more. Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to uncover information in unstructured data and text within documents.

APIs 92

APIs Chatbots Analytics Personalization 92

AWS Machine Learning

JANUARY 31, 2024

In this post, we show you how to securely create a movie chatbot by implementing RAG with your own data using Knowledge Bases for Amazon Bedrock. Knowledge bases enable you to chunk your documents in smaller segments to make it straightforward for you to process large documents. Create a knowledge base. Choose Next.

Chatbots 87

Chatbots Entertainment APIs Advertising 87

AWS Machine Learning

FEBRUARY 6, 2024

Conversational AI (or chatbots) can help triage some of these common IT problems and create a ticket for the tasks when human assistance is needed. Chatbots quickly resolve common business issues, improve employee experiences, and free up agents’ time to handle more complex problems.

Chatbots 101

Chatbots APIs Self service Banking 101

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful.

APIs 92

APIs Healthcare Scripts Engineering 92

Interactions

FEBRUARY 6, 2019

While there are many DIY options to implement basic chatbots or virtual assistants, there are also full service vendors who offer an end-to-end solution with proper support before, during, and well after implementation. If not, can we hire the right people? Do we have an AI strategy? How does a conversational AI solution fit into that?

Customer Care 48

Customer Care APIs Chatbots Enterprise 48

AWS Machine Learning

JANUARY 26, 2024

Accelerate your security and AI/ML learning with best practices guidance, training, and certification AWS also curates recommendations from Best Practices for Security, Identity, & Compliance and AWS Security Documentation to help you identify ways to secure your training, development, testing, and operational environments.

Best practices 120

Best practices Government Engineering Accountability 120

AWS Machine Learning

DECEMBER 22, 2023

Amazon Bedrock is a fully managed service that makes leading FMs from AI companies available through an API along with developer tooling to help build and scale generative AI applications. The web channel includes an Amplify hosted website with an Amazon Lex embedded chatbot for a fictitious customer.

Scripts 96

Scripts Chatbots Accountability Multi-channel support 96

AWS Machine Learning

AUGUST 15, 2023

The response from the chatbot will be able to directly answer the question and also include the links to the source videos with the specific timestamp of the contents that are most relevant to the user’s request. Build a multi-functional chatbot using LLMs with SageMaker, where the two aforementioned solutions are wrapped and deployed.

Chatbots 73

Chatbots Enterprise Accountability Best practices 73

AWS Machine Learning

APRIL 23, 2024

With Knowledge Bases for Amazon Bedrock, you can quickly build applications using Retrieval Augmented Generation (RAG) for use cases like question answering, contextual chatbots, and personalized search. For latest information, please refer to the documentation above. It calls the CreateDataSource and DeleteDataSource APIs.

APIs 97

APIs Enterprise Scripts Accountability 97