Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Natalie Petouhof

JUNE 4, 2015

Herman says that the guiding priorities of Teradata are: Key Principle #1: Analytic ecosystem: Teradata, DB, UDA, Real-time, Fabric Architecture. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle#3: Cloud for Analytics.

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

DMG Consulting

DECEMBER 10, 2018

This has been the case for the past 40 years, but now the vendors are adding analytics, big data, artificial intelligence (AI) and robotic process automation (RPA) to help companies work smarter instead of harder. This means higher sales rates, larger collections and much improved customer service.

Contact Center 75

Contact Center contact center solutions CRM Enterprise 75

CSM Magazine

MARCH 19, 2021

“Partnering with IRI makes tremendous sense as we share a common belief in the strategic application of big data, particularly zero-party data, to drive new opportunities for our clients and new value for their most important consumers. ” About the IRI Partner Ecosystem.

Big data 52

Big data B2B Analytics Customer centricity 52

Natalie Petouhof

FEBRUARY 23, 2016

Capgemini Turns Up the Heat: Based in New York City and London, Fahrenheit 212 will contribute its specialized capabilities for innovation strategy and consumer-centric design to the broader offerings of Capgemini Consulting. The move opens growth opportunities for both companies through their combined capabilities.

Consulting 40

Consulting Consulting Enterprise Management 40

Fonolo

NOVEMBER 17, 2020

“Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant. That includes our experience as customers. Modern consumers are no longer willing to accept poor customer service.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

REVE Chat Blog

FEBRUARY 12, 2020

In this digital age, the banks and financial institutions need to be digitally transformed to deliver a consistent customer experience in banking whether it is online or retail. This end-to-end integration also helps provide engaging customer experience and allows business transformation with Artificial Intelligence (AI).

Banking 76

Banking Customer Experience Chatbots Big data 76

CSM Magazine

JUNE 9, 2022

“Customer expectations for a truly standout digital experience have grown considerably during the past few years and Canadian banks and credit card issuers are not keeping pace,” said Jennifer White, senior consultant for banking and payment intelligence at J.D. Power evaluated have lost ground year over year.

Banking 52

Banking Big data Consulting Consulting 52

DMG Consulting

DECEMBER 10, 2019

Big-Data Solutions – This is a very over-used and old trend, but one that cannot go away, as data repositories are an essential component of all AI and machine learning (ML) initiatives. The cloud has changed the cost equation and the way companies look at software initiatives and implementations.

Big data 48

Big data Contact Center Enterprise Consulting 48

DMG Consulting

MARCH 1, 2019

Consider recent newsworthy developments in blockchain technology, autonomous cars, artificial intelligence, machine learning, natural language understanding, gene therapy, custom targeted drugs, robotics for medical devices and business, low-cost communications, video everywhere, and even the now-ubiquitous smartphone.

Biotechnology 59

Biotechnology Government Big data Technology 59

Method:CRM

FEBRUARY 27, 2019

Large accounting firms have part-time CFO services ready for hire, but smaller groups, including specialized CFO consultancies and independent contractors, are also getting in on the part-time CFO game. Includes a free demo and 1 free hour of customization services. It’s a win-win for both parties. Ready to get started?

Accountability 61

Accountability Consulting Consulting CRM 61

Natalie Petouhof

FEBRUARY 24, 2016

Big Data & Analytics. The Benefits to Start-ups: Financial Scale, Technical Scale, Market Scale, Social Impact, Incubation and Customer Validation. particulates and provide insightful analytics on air quality. Covering Customer-facing Applications That Drive Better Business Results.

Government 40

Government Consulting Consulting Analytics 40

Taylor Reach Group

MARCH 26, 2018

This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. You’ll leave with answered to your top questions.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Natalie Petouhof

JUNE 9, 2015

Frequently brands tried to bring point solutions together, often hiring system integrators and management consulting firms to integration those solutions. Evolve commerce with interaction and behavior pattern analytics by putting big data to work. Technology platforms didn’t provide truly integrated.

Management 68

Management CRM Government Big data 68

NobelBiz

AUGUST 3, 2021

CTI: Computer Telephony Integration provides for enhancement and strengthening of client interactions by adding a new dimension to the notion of customer service. In the early days of speech analytics, audio-mining systems turned audio recordings into text so that certain words or phrases could be searched for.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

Kayako

MAY 11, 2017

Consistently exceeding expectations is what any entrepreneur or startup should aim for to increase customer bookings and enjoy growth. Companies like Virgin Atlantic, British Airways, and Zappos go the extra mile to ensure their customers receive top-notch customer service. Consideration. Decision (and Beyond ).

Analytics 99

Analytics Entertainment Customer retention Surveys 99

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Employee Engagement Trends of 2019 featuring nGuvu.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

Verint

JUNE 6, 2017

Attendees hosted sessions and exchanged best practices on topics including voice of the customer, desktop and process analytics, automation/robotics, employee engagement, quality management, back-office and branch operations, compliance recording and workforce management.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34

Comm100

JUNE 5, 2018

It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly. Capturing Customer Data. Chatbots and voice AI agents can capture data from customer interactions and feed it into analytics software. Advancing Customer Service.

Contact Center 49

Contact Center Chatbots Call Center Self service 49

CSM Magazine

JUNE 21, 2018

A report by the American Customer Satisfaction Index proved that the leading companies consistently outperformed the market. Customer service leaders outper­formed the Dow by 93%, the Fortune 500 by 20% and the NASDAQ by 335%. Great service is an inside-out process that begins with employee satisfaction and loyalty.

Customer Experience 40

Customer Experience Airlines Big data Technology 40

Natalie Petouhof

FEBRUARY 22, 2016

Tim Mallalieu described how the Azure Customer Advisory Team ( AzureCAT ) takes a hands-on approach to helping companies in their IoT journeys and offered best practice advice. There were also expert consultants, including Geoffrey Moore Consulting, The Boston Consulting Group and The York Group.

Best practices 40

Best practices Consulting Consulting Enterprise 40

Beyond Philosophy

DECEMBER 23, 2015

The Chief Customer Officer Council has determined that the CCO role, in part because its requirements, authority and scope are being constantly reworked almost in real-time, have the shortest life-span of any senior executive, with an average tenure of less than 29 months. They are; Customer Experience and Value Optimization.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

DMG Consulting

APRIL 10, 2017

Thank you for your interest in DMG Consulting’s publications. Reality Check: Will Customer Journey Analytics Be the Next CRM? When it comes to enterprise servicing strategies, a new contender seems poised to challenge an old but dependable stalwart. Please complete the registration form below.

CRM 48

CRM Analytics Journey mapping Interactive Voice Response 48

Natalie Petouhof

MARCH 6, 2016

Capgemini, consulting, technology and outsourcing services, has announced a new global collaboration with Celaton , a specialist Artificial Intelligence (AI) company, to license and use its inSTREAM, cognitive learning technology. What’s the Partnership Between Capgemini And Celaton Mean to Your Company?

SaaS 45

SaaS outsourcing Technology Consulting 45

Amity

JUNE 8, 2016

Too many companies fall prey to the belief that the combination of software, data, and analytics is the answer. With so many technologies at our disposal today, it is more important than ever that companies focus on more than merely collecting demographic data and statistics about their customers. It isn’t.

CRM 67

CRM Journey mapping B2C Government 67

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116

Natalie Petouhof

APRIL 4, 2016

Tweet SOASTA, a leader in performance analytics, announced the Winter 2016 release of its Digital Performance Management (DPM) Platform. The new release introduces a series of enhancements and services to help digital businesses meet the growing demand for the ultimate measure of performance – the customer experience.

Management 40

Management Analytics Consulting Consulting 40

Balto

SEPTEMBER 12, 2023

The transformative shift to digital interactions has changed customer expectations to include 24/7 self-service and personalized and consistent digital experiences across different channels and platforms. With data-driven analytics, you can easily identify what customers don’t want.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52