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Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model. SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. For a deep dive, refer to Cross account feature group discoverability and access.

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An Ultimate Speech Analytics Guide to Improve Sales and Customer Service

JustCall

Speech analytics is one such technology that allows companies to increase their sales by tailoring their interactions with prospects and enhancing sales pitches. So, if you are yet to integrate speech analytics into your system, it is high time to do so. What is Speech Analytics? The term “speech analytics” is self-explanatory.

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21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Build a diverse team. Bottom line: Get personal and involved with the team.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. She is now working at Baceline Investments helping the Leasing Team acquire and retain tenants.

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Sales Dialer Software: Add Velocity to your Sales Process

JustCall

Research by McKinsey shows that the sales teams using automation tools see a 5X higher chance of quota attainment versus teams without automation. While on calls, the agent has access to call scripts, can take calls notes, give disposition codes as well so that future callers have a context of how to take the campaign forward.

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Small Business Call Center Software Solutions

Noble Systems

The demands on small and mid-size business (SMB) teams are different from those at larger organizations. Every business that takes or makes calls, especially to sell to or service customers, essentially has a call center – whether they have hundreds of agents or a handful of agents (or a team of multi-tasking employees).

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Call Center Metrics: Examples, Tips & Best Practices

Callminer

Fortunately, with a number of useful tools and techniques, team leaders can effect meaningful change based on observable and trackable data. Also known as first call resolution , this metric clues team leaders in on agents’ abilities to quickly handle issues without subsequently revisiting them. First Contact Resolution.