JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

CrazyCall

JUNE 25, 2019

You’re are working hard, trying to build the best product. And in this article, you’ll discover what is prospecting in sales and who the prospects are. Also, you’ll find out what sales prospecting methods will help you turn prospects into paying customers. Sales prospecting process. The answer is prospecting.

Sales 109

Sales Scripts B2B Analytics 109

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

JustCall

JUNE 30, 2020

Achieving sales goals demands a lot of hard work. Besides training your sales reps to prospect and close deals, you also need to ensure that your sales team is on the right track. For this, you need to look at your sales performance. Regular sales reporting will help you a great deal in tracking your progress.

Sales 52

Sales Metrics Analytics Scripts 52

JustCall

JUNE 30, 2020

Achieving sales goals demands a lot of hard work. Besides training your sales reps to prospect and close deals, you also need to ensure that your sales team is on the right track. For this, you need to look at your sales performance. Regular sales reporting will help you a great deal in tracking your progress.

Sales 52

Sales Metrics Analytics Scripts 52

JustCall

MARCH 28, 2023

Your sales and support agents are at the heart of your business. It’s important that they have the right tools that not only help them complete daily tasks but also empower them to be more productive and efficient. For example, if a sales team is struggling in tracking leads, pipeline-driven CRM software may be the solution.

CRM 52

CRM Sales Scripts Analytics 52

JustCall

NOVEMBER 24, 2022

Nowadays, sales departments face many challenges. Sales agents should tailor sales pitches in an uncertain world. It’s a way of using existing consumer data to understand their desires, and then steer them toward the right products and services. Every company is different in its products and policies.

B2B 52

B2B Upselling Sales B2C 52

aircall

APRIL 22, 2021

The right data at the right time makes a world of difference for your sales and support agents — that is, when they can find it easily. But when a customer’s email address is recorded in one program and their phone number in another, it’s not an efficient way to serve customers. Elevating Calling Teams’ Performance With Data.

Call Center 62

Call Center Sales Morale B2B 62

JustCall

NOVEMBER 23, 2022

Call centers are a critical part of any customer-centric business. Whether you’re running a B2B or B2C business, you need to establish a line of communication with your customers to ensure smooth operations. Call center agents and managers have strict work hours, various customer interactions, and high expectations from management.

Call Center 52

Call Center Management B2C Chatbots 52

LiveChat

APRIL 20, 2018

As a B2B company, you’ll know that the process of attracting, nurturing and converting leads is the cornerstone of your business. What are some of the unique benefits of live chat for sales , and how exactly can it help with lead generation ? Unlike phone or email, you need not wait around for a response. Quick response times.

B2B 50

B2B Education Sales CRM 50

JivoChat

APRIL 8, 2021

Contrary to what many may believe, business is no longer about products or driving profit—it’s about customer engagement. As an organization leverages the analytical features of these tools, they get access to insights about people’s likes and dislikes, browsing behaviors, and purchasing habits. Shorter Sales Cycles.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Inbenta

MAY 16, 2022

This has empowered telecom companies to reduce their waiting times, decrease call volume and increase customer satisfaction. Interactive voice response or IVR used a keypad system that would generate pre-recorded responses based on the numbers that a customer pressed on their phone. Chatbots in telecom can drive sales.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

aircall

JUNE 30, 2021

He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him. For one thing, it sends new customers emails to share tips on properly setting up the product. As simple as this strategy is, it’s proven to be so effective that Ring’s online sales in the United States increased by 180% in December 2020.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

Comm100

MAY 20, 2022

Phone support alone doesn’t cut it, and nor does email. Clicking this button opens a chat window connecting visitors instantly with an agent for support, sales, technical help, or anything else they might need assistance with. . Here are some of them: Younger generations don’t like talking on the phone. 31% of U.S.

Wait times 75

Wait times Benchmark Sales Personalization 75

aircall

DECEMBER 23, 2020

The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. It’s given customers greater control.

B2B 62

B2B Sales Technology voip 62

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Instead of selling a product, you’re selling your candidature to an employer. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place.

Sales 52

Sales B2C call center software B2B 52

SmartKarrot

APRIL 20, 2023

Playbooks “Customer success is not just about solving problems, it’s about ensuring that your customers achieve their desired outcomes with your product or service.” It helps them to familiarize with the company’s services, products, team procedures and the processes.

Chatbots 19

Chatbots Analytics Upselling CRM 19

SmartKarrot

APRIL 20, 2023

One often overlooked source of valuable information is phone calls – a vital communication channel for businesses of all sizes. Call intelligence has been around for some time, but it’s still surprising how only a few organizations take full advantage of this powerful toolset.

Analytics 10

Analytics Call Center Calibration Upselling 10

SmartKarrot

NOVEMBER 17, 2021

As the internet age began, many marketing experts speculated about the death of call centers and the reduced importance of phone interactions on a business’s sales. . This has resulted in the emergence of call intelligence technology. . Let us know all about call intelligence in this blog. contact-form-7].

Technology 10

Technology Sales Advertising B2B 10

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Long-term actions are based on the analytics results of customer feedback. Depending on the organization impacted, this can include (for instance) some of the following items: Fixes to the existing product (e.g.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Tethr

MARCH 22, 2021

This material originally appeared as part of our Learning Series podcast on B2C sales. Welcome to the Tethr Learning Series, The four “D’s” of better B2C sales performance. In this study, we built a predictive sales model, where we looked at B2C sales performance, specifically in inbound sales conversations.

B2C 112

B2C Sales Inbound sales Upselling 112

aircall

FEBRUARY 22, 2021

Sales strategy planning can help you meet both short- and long-term sales targets, carrying you through the first 90 days and beyond to successfully achieve your overall business goals. But that doesn’t mean you should shy away from getting the most out of your sales strategy planning phase. Defining Sales Strategy Planning.

Sales 62

Sales call center software Interactive Voice Response Call Center 62

Hodusoft

SEPTEMBER 6, 2023

What’s the Role of Lead Generation in an Outbound Call Center? Outbound call centers come in many shapes and sizes. It’s not uncommon to find different types of outbound call centers performing different activities. In the outbound call center context, there are five types of leads: 1. You would call them warm leads.

Call Center 96

Call Center call center software Scripts Best practices 96

JustCall

SEPTEMBER 16, 2019

Sales has become more flexible and agile than ever because of the heavy competition in almost each and every sector. Moreover, with humans as buyers sales can never be linear. Sales reps have to go for multiple calls and process that are mostly disorganized and not streamlined. So, how is this all working out?

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

GetFeedback

JANUARY 6, 2020

In this article, I’ll take a deeper dive into personas and customer feedback as it relates to B2B and B2C journey maps. What is the difference between B2B and B2C? Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . B2B companies sell to other companies.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

JustCall

APRIL 28, 2022

Context is everything in sales and customer service. Now traditional note-taking during customer calls isn’t just time-consuming but also ineffective with room for errors. What is call intelligence? . Call intelligence solutions are much more than run-of-the-mill call recording software.

Sales 52

Sales Coaching CRM Metrics 52

GetFeedback

JANUARY 19, 2020

All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . As you might expect, customer listening–often called a Voice of the Customer (VoC) program –is an essential practice for any CX program.

Surveys 146

Surveys Journey mapping Feedback B2B 146

Lumoa

MARCH 20, 2018

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

JivoChat

MAY 17, 2023

On a single platform, you will be able to control customer interactions, sales, delegate tasks, and allow your team to quickly have access to the data they need. In the digital world, counting with efficient software that eliminates paperwork, is a valuable asset to optimize work, and increase productivity. What Is CRM Software?

CRM 75

CRM Sales Analytics Marketing 75

Netomi

SEPTEMBER 20, 2021

AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. The company works with companies providing diverse products and services across a variety of industries, including WestJet, Brex, Zinus, Singtel, Circles Life, WB Games and HP.

Chatbots 126

Chatbots APIs Surveys Analytics 126

JivoChat

JULY 25, 2021

JivoChat is an omnichannel messaging platform that helps companies provide real-time customer support across all major digital channels - facebook , WhatsApp , email , Instagram, website , phone and more - from a single dashboard that syncs with your CRM. Mix and Match Products. This app helps B2B customers manage their own accounts.

Sales 52

Sales Accountability Upselling B2B 52

Netomi

MAY 13, 2022

An intuitive analytics dashboard that displays real-time performance data on key customer service metrics such as AI resolution rate and accuracy. Best customer service tool for call center support. A clear view of call activity and issues that are resolved as a team, for smarter customer conversations, and smoother support.

Customer Service 52

Customer Service Self service B2B Call Center 52

ProProfs Blog

DECEMBER 14, 2018

When businesses offer a delightful customer experience, sales increase. Most importantly, your agents become more efficient and productive when your business employs a help desk ticketing system to serve customers better. Offering a different medium than traditional phone support. Today is the era of instant gratification.

Customer Support 142

Customer Support Surveys Metrics call center software 142

JivoChat

APRIL 21, 2021

With chat tools, businesses can engage in one to one live chat to answer questions, ask for feedback, or help customers find products. Chat tools give you an opportunity to solve a problem that might have otherwise stood in the way of a sale. A live chat tool can serve as an extension of your customer service or sales teams.

Chatbots 52

Chatbots Analytics CRM Sales 52

JivoChat

MAY 29, 2023

It’s a valuable tool to enhance productivity, diminish errors, automatize repetitive tasks, and enjoy deal opportunities. Besides, they will be able to keep track of customer interactions, and analytic reports to take better decisions and increase the number of sales.

CRM 75

CRM Sales Analytics Marketing 75

Lumoa

MARCH 20, 2018

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

JustCall

APRIL 13, 2023

Wingman is a conversational intelligence software that provides actionable insight into how businesses can capitalize on each customer call. Helps with call improvisation for closing more deals. We will dive deep into the key product features, pros and cons, pricing model, and user reviews to help you make a wise decision.

Coaching 10

Coaching CRM Sales Analytics 10