Hodusoft

MARCH 6, 2024

Delivering exceptional customer service and creating a delightful customer experience can help e-commerce businesses receive positive online feedback, increase retention rates, boost sales, and ultimately achieve higher profits. Gaining actionable insights can help improve customer experience and overall efficiency.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

AWS Machine Learning

FEBRUARY 24, 2023

With our high-quality results now stored in OpenSearch Service, we’re able to perform geospatial and temporal search via a REST API, using Amazon API Gateway and Geoserver. OpenSearch Dashboard also enables users to search and run analytics with this dataset. Results The following code shows an example of our results.

APIs 86

APIs Benchmark Government Analytics 86

Nicereply

JULY 7, 2020

You need to consider the features you need, the scope of your feedback program, the price you are willing to pay as well as compatibility with your current tech-stack. Zendesk’s app marketplace boasts an impressive list of 83 different apps in the Survey & Feedback category alone. Analytics and Insights. Data visualization.

Surveys 98

Surveys Feedback Metrics APIs 98

SmartKarrot

JANUARY 18, 2022

Enterprise SaaS allows modern businesses to take advantage of the various advantages of advanced enterprise software and powerful solution functionality. Therefore, as businesses continue to implement SaaS models into their product distribution strategies, it is crucial to understand and follow the latest trends for enterprise SaaS.

SaaS 10

SaaS Enterprise APIs Customer retention 10

Hodusoft

FEBRUARY 22, 2022

Both HoduCC and HoduPBX are robust products, offering powerful communication experiences for customers and employees alike, backed by enterprise-grade security. Designed with an omnichannel approach to help enterprises build connections across every communication channel with customers and deliver delightful experiences. .

Marketing 52

Marketing Real estate Call Center call center solutions 52

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

voip 52

voip CRM Analytics Telecommunications 52

AWS Machine Learning

SEPTEMBER 1, 2023

ML operationalization summary As defined in the post MLOps foundation roadmap for enterprises with Amazon SageMaker , ML and operations (MLOps) is the combination of people, processes, and technology to productionize machine learning (ML) solutions efficiently. 15K available FM reference Step 1.

Engineering 105

Engineering Accountability Construction APIs 105

DMG Consulting

MARCH 31, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. When: Today, 4 December 2018.

Consulting 48

Consulting Consulting Contact Center Marketing 48

AWS Machine Learning

NOVEMBER 16, 2023

The real-world performance and feedback are eventually used for further model improvements with full automation of the model training and deployment. Outcomes AI ToolSuite was designed and implemented as an enterprise-wide platform for ML development and deployment for data scientists across Philips.

Healthcare 91

Healthcare Government Engineering APIs 91

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can use the connector to extract standardized study information from protocols stored in Vault RIM and expose it downstream to medical analytics insight teams.

APIs 72

APIs Healthcare SaaS Engineering 72

JustCall

OCTOBER 4, 2022

Feedback on JustCall from Real-World Users. JustCall Best-Suited For: In essence, JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform. Feedback on Telegram from Real-World Users. Advanced – $29.90

Advertising 52

Advertising CRM Feedback Enterprise 52

AWS Machine Learning

JANUARY 26, 2024

Reviews can be performed using tools like the AWS Well-Architected Tool , or with the help of your AWS team through AWS Enterprise Support. Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses.

Best practices 125

Best practices Government Engineering Accountability 125

Natalie Petouhof

FEBRUARY 5, 2016

Among the latest advancements to the T elligent Community a re the new community management tools and user experience capabilities, workflow enhancements, new content management and moderation functionality, and ongoing API investments, as well as solution availability in a Community as a Service (CaaS) model.

APIs 40

APIs Self service Analytics SaaS 40

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Under Available OAuth Scopes , choose Manage user data via APIs (api). Choose Save. Verify your identity if prompted.

Analytics 73

Analytics APIs CRM Contact Center 73

AWS Machine Learning

DECEMBER 6, 2023

Conversational AI has come a long way in recent years thanks to the rapid developments in generative AI, especially the performance improvements of large language models (LLMs) introduced by training techniques such as instruction fine-tuning and reinforcement learning from human feedback.

Analytics 104

Analytics APIs Engineering Construction 104

JustCall

JANUARY 27, 2023

MagicJack is a name that often pops up when enterprises look to implement VoIP business phone solutions. In this article, we look at 10 such magicJack competitors and compare them so you can choose the best one for your enterprise. Real-time analytics – The platform delivers real-time communication and performance analytics.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. You can view the results and provide feedback by voting for the winning setting. Veritone is an artificial intelligence (AI) company based in Irvine, California.

APIs 91

APIs Advertising Entertainment Metrics 91

Enghouse Interactive

OCTOBER 21, 2020

Use “Voice of the Customer” capabilities combined with AI Insights (analytics) to discover what the customer is telling the business is most important to them. Validate your assumptions and findings based on the next round of customer feedback analysis. Act on the results. Repeat … frequently. It’s never a one-time thing.

Self service 76

Self service Contact Center Benchmark Chatbots 76

JustCall

JANUARY 20, 2023

In this article, we look at 10 alternatives for Ooma, so you have all the right information to pick the best business phone system for your enterprise. You can use this simple, intuitive, affordable product to satisfy many enterprises’ needs to the point that you even start searching for the best phone to use with Ooma.

Interactive Voice Response 52

Interactive Voice Response Enterprise APIs voip 52

ProProfs Blog

NOVEMBER 15, 2021

It offers an easy-to-use interface that offers precise business solutions including how to collect customer feedback , conduct market research, and generate leads. Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. Easy customization.

Surveys 148

Surveys Analytics Enterprise Feedback 148

AWS Machine Learning

DECEMBER 5, 2023

Enterprises may want to add custom metadata like document types (W-2 forms or paystubs), various entity types such as names, organization, and address, in addition to the standard metadata like file type, date created, or size to extend the intelligent search while ingesting the documents. Custom classification is a two-step process.

APIs 101

APIs Enterprise Accountability Healthcare 101

Lumoa

MARCH 12, 2023

But customer feedback and insights are often the least accessible information in a business. Companies rarely have processes in place to regularly collect feedback. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. The result? High costs.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

ProProfs Blog

NOVEMBER 26, 2021

Depending upon your objectives, one of these alternatives could transform the way you collect user feedback and inputs. The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. Advanced reporting and analytics. AI analytics and reports. Easy customization.

Surveys 78

Surveys Enterprise Analytics APIs 78

JustCall

APRIL 12, 2023

In an increasingly digital working environment, empowering your teams with enterprise collaboration tools has become paramount. We have created a list of the 10 best Skype alternatives to help you choose the right enterprise collaboration software for your business. Let’s take a look! per user per month. per user per month.

Enterprise 52

Enterprise APIs Contact Center Feedback 52

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

Cincom

MAY 8, 2024

Consider capabilities like: Consolidated content elements and templates Workflows distributing relevant content across channels/touchpoints Analytics optimizing communication performance This CCM approach nourishes customer relationships by providing the right information at the right times with compassion. The results speak for themselves.

Analytics 52

Analytics Enterprise Best practices Personalization 52

AWS Machine Learning

NOVEMBER 17, 2023

Generative AI models have the potential to revolutionize enterprise operations, but businesses must carefully consider how to harness their power while overcoming challenges such as safeguarding data and ensuring the quality of AI-generated content. Amazon SageMaker enables enterprises to build, train, and deploy machine learning (ML) models.

APIs 97

APIs Enterprise Big data Chatbots 97

JustCall

FEBRUARY 20, 2024

JustCall helps you do exactly that with sentiment analysis , advanced analytics, call insights, etc. JustCall is easier to integrate: JustCall boasts 100+ integrations for CRMs , webhooks, or APIs, offering seamless compatibility with various business tools. Orum is more specialized, targeting larger enterprises with tailored features.

Sales 52

Sales APIs Scripts Analytics 52

SmartKarrot

MAY 31, 2021

Become an expert on the Daasity app and the integrations, while keeping up with industry trends in data analytics in the direct-to-consumer space. Function as the voice of the customer and provide internal feedback on how Daasity can better serve the customers.

Upselling 10

Upselling APIs Accountability Engineering 10

JustCall

APRIL 24, 2023

Integrations Another important aspect you must consider is how readily the software is able to integrate with your enterprise applications. Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc.

voip 52

voip CRM Enterprise Call Center 52

JustCall

APRIL 3, 2023

With features like IVR and reporting/analytics to boost performance, the right communication system is the key to success. JustCall Overview JustCall is an all-in-one business phone system and contact center software that has quickly gained traction as a leading OpenPhone alternative for small and mid-sized enterprises. G2 Rating: 4.2

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

JustCall

APRIL 5, 2023

Call Recording and Analytics JustCall also provides intuitive call recording and analytics features to help you track call metrics and improve the customer service experience. Analytics Its analytics tools allow you to gain insights into the team’s communication and collaboration activities. if neccessary.

APIs 52

APIs Analytics Enterprise Feedback 52

JustCall

APRIL 9, 2024

These features allow you to analyze call recordings , identify potential coaching opportunities, and provide targeted feedback. Custom integrations and workflow automation with public API. Dedicated tools for reporting and call analytics. per user/month Enterprise: $37.95 International calling with localization features.

voip 40

voip Sales Scripts CRM 40

JustCall

DECEMBER 23, 2022

One of the leading alternatives to 8×8 for small and mid-sized enterprises, JustCall offers important functionality needed within a contact center software – calls, messaging, calendar, and various other advanced features – in a single, easy-to-use platform. Feedback on JustCall from Real-World Users. RingCentral.

voip 52

voip APIs CRM Enterprise 52

JustCall

JANUARY 30, 2023

Business phone systems help enterprises reduce wait and resolution time by delivering features for open and seamless communication channels. That being said, enterprises today are looking for alternatives that deliver equal or more features at a more affordable price. This harms customer experience and retention.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52

JustCall

APRIL 5, 2023

It also happens to be one of the leading alternatives to TalkDesk for small and mid-sized enterprises. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. JustCall Overview JustCall is a VoIP business phone system and contact center software.

voip 52

voip Interactive Voice Response APIs Contact Center 52