Natalie Petouhof

APRIL 7, 2016

They are starting something new again by becoming one of the first banks to open their platform to external developers and partners. Foundational things like: APIs that matter, are easy to integrate and are standards-based. It isn’t just about APIs, SDKs or toolkits. They are launching Capital One DevExchange.

APIs 40

APIs Finance Banking Engineering 40

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Government 77

Government Banking Analytics Accountability 77

AWS Machine Learning

NOVEMBER 28, 2022

For example, WaFd Bank, a full-service US bank, improved its customer experience with Talkdesk (a global cloud contact center company) and AWS Contact Center Intelligence (CCI) solutions, reducing call times by up to 90%. Amazon Transcribe Call Analytics for improved end-user experiences.

Healthcare 83

Healthcare Analytics Banking Enterprise 83

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. It’s a far cry from the expansive data engineering initiatives that likely still haunt your dreams. Data Unification.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 71

Scripts Analytics Accountability Engineering 71

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Maintainability – The platform’s architecture and code base should be well organized, modular, and maintainable.

Healthcare 88

Healthcare Government Engineering APIs 88

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. Prompt engineering makes generative AI applications more efficient and effective.

Engineering 114

Engineering Chatbots Accountability Enterprise 114

AWS Machine Learning

AUGUST 4, 2022

This is a guest post by Viktor Enrico Jeney, Senior Machine Learning Engineer at Adspert. The results data from these jobs are stored in the Amazon S3 analytics layer. The Amazon S3 analytics layer is used to store the data that is used by the ML models for training purposes. Train the model.

Scripts 88

Scripts Advertising Engineering Analytics 88

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 102

Engineering Accountability Construction APIs 102

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

JUNE 24, 2022

To overcome this, enterprises needs to shape a clear operating model defining how multiple personas, such as data scientists, data engineers, ML engineers, IT, and business stakeholders, should collaborate and interact; how to separate the concerns, responsibilities, and skills; and how to use AWS services optimally.

Enterprise 89

Enterprise Engineering Accountability APIs 89

JustCall

APRIL 5, 2023

Some of these include: AdaAgent Assist, Airkit Assist, Hub Auto, Reach, Balto, Calabrio, PCI Pan Digital Agent Assist, Pypestream, Verint, Zingtree, Talkdesk also offers API access for all plans. Comprehensive Reports and Analytics Sure, Talkdesk promises a world of reports and analytics – most of these being generated in real-time.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

ProProfs Blog

OCTOBER 25, 2021

Easy integration with third-party applications like Hubspot, Zapier, Google Analytics, and more. Key features of SurveyMonkey are: Versatile question bank with hundreds of questions. . 3rd party integration with tools like google analytics, intercom, slack, salesforce, and so on. Exciting option to edit a live survey.

Feedback 148

Feedback Surveys Enterprise Analytics 148

AWS Machine Learning

NOVEMBER 1, 2023

Overview of solution The overarching goal for the engineering team is to detect and redact PII from millions of legal documents for their customers. Using Reveal’s Logikcull solution, the engineering team implemented two processes, namely first pass PII detection and second pass PII detection and redaction.

APIs 86

APIs Engineering Government Telecommunications 86

OctopusTech

SEPTEMBER 1, 2023

When you continuously watch the latest industry trends, monitor your website analytics report, and analyze feedback from customers, then you will realize that website redesign is not just a want but a need to achieve your company’s goals. You can redesign your website on your own without breaking the bank.

Engineering 62

Engineering Abandon rate APIs Marketing 62

Vistio

AUGUST 9, 2021

From a customer point of view, I think huge frustrations, having to deal with typically a bank with the credit card division and then call another number for the customer service division and another number for the checking division, and another number for the vehicle finance or the home loans division. Rod, it was a pleasure having you.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

Tenfold - Contact Center Blog

DECEMBER 28, 2017

An efficient workforce management approach combines demand generation, skills repository, talent acquisition, allocation, learning and analytics to deliver robust talent connect. One use of artificial intelligence in the call center is for predictive analysis of an agent’s performance based on predictive voice analytics.

call center workforce 54

call center workforce Call Center Technology Management 54

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

Contact Center 103

Contact Center CRM Analytics Average Handle Time 103

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. For Partner Colorado, Enghouse’s use of open APIs allows integration with the in-house CRM. Use journey analytics to drive better experiences. What are journey analytics? Read the full study here. #5.

Self service 40

Self service CRM Contact Center Analytics 40

AWS Machine Learning

JUNE 23, 2023

Amazon SageMaker Data Wrangler is a single visual interface that reduces the time required to prepare data and perform feature engineering from weeks to minutes with the ability to select and clean data, create features, and automate data preparation in machine learning (ML) workflows without writing any code.

Engineering 75

Engineering Enterprise Analytics Metrics 75

RichCall

SEPTEMBER 13, 2017

While in their early stages, these technologies offer real-world potential for organizations to increase the speed of workflows, enable employees to make better decisions, and even enable delivery of new and innovative services, especially in engineering or science-intensive industries. Kate Legett. Evan Kirstel. Darren Prine.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

SmartKarrot

SEPTEMBER 25, 2020

Being Australia’s largest SaaS company , RingCentral provides AI automation and speech analytics services through app integration. It has been using AI for a long time, for network analytics purposes. With ‘ API-led connectivity ’, MuleSoft aims at unleashing the true potential of AI in data governance. RingCentral. Salesforce.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

Being Australia’s largest SaaS company , RingCentral provides AI automation and speech analytics services through app integration. It has been using AI for a long time, for network analytics purposes. With ‘ API-led connectivity ’, MuleSoft aims at unleashing the true potential of AI in data governance. RingCentral. Salesforce.

SaaS 8

SaaS APIs Analytics Enterprise 8

AWS Machine Learning

OCTOBER 24, 2023

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) through easy-to-use APIs. For example, we can follow prompt engineering best practices to fine-tune an LLM to format dates into MM/DD/YYYY format, which may be compatible with a database DATE column.

Engineering 112

Engineering Healthcare Construction APIs 112

AWS Machine Learning

JUNE 12, 2023

The Hugging Face transformers , tokenizers , and datasets libraries provide APIs and tools to download and predict using pre-trained models in multiple languages. Next, we can move the input tensors to the GPU used by the current process using the torch.cuda.set_device API followed by the.to() API call.

Best practices 66

Best practices APIs Engineering Analytics 66

AWS Machine Learning

MAY 12, 2023

You can also detect many common issues that affect the readability, reproducibility, and correctness of computational notebooks, such as misuse of ML library APIs, invalid run order, and nondeterminism. His core area of expertise include Data Analytics, Networking and Technology strategy. Please share any feedback in the comments!

Best practices 80

Best practices APIs Banking Engineering 80

AWS Machine Learning

MARCH 19, 2024

Workers gain productivity through AI-generated insights, engineers can proactively detect anomalies, supply chain managers optimize inventories, and plant leadership makes informed, data-driven decisions. The user can use the Amazon Recognition DetectText API to extract text data from these images.

Construction 114

Construction Scripts APIs Enterprise 114

SmartKarrot

JANUARY 20, 2022

The service is up to eight times cheaper as compared to bank transfers. Sequel’s solutions are supported by cutting-edge predictive analytics that aid users in rating, claims, underwriting, catastrophe and weather risk, and global risks. contact-form-7]. Checkout.com. Checkout.com was founded in 2012.

SaaS 10

SaaS Advertising B2B Transportation 10

AWS Machine Learning

NOVEMBER 30, 2023

Carrier is making more precise energy analytics and insights accessible to customers so they reduce energy consumption and cut carbon emissions. With Amazon Bedrock, customers are only ever one API call away from a new model. CRM or ERP applications), and write a few AWS Lambda functions to execute the APIs (e.g.,

APIs 125

APIs Enterprise Best practices Technology 125

AWS Machine Learning

APRIL 13, 2023

Our e-commerce recommendations engine is driven by ML; the paths that optimize robotic picking routes in our fulfillment centers are driven by ML; and our supply chain, forecasting, and capacity planning are informed by ML. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services.

APIs 145

APIs Engineering Best practices Entertainment 145

AWS Machine Learning

APRIL 2, 2024

Accenture and Anthropic are collaborating with AWS to help organizations—especially those in highly-regulated industries like healthcare, public sector, banking, and insurance—responsibly adopt and scale generative AI technology with Amazon Bedrock. The model choices available have been exciting.

APIs 134

APIs Healthcare Banking Engineering 134