SmartKarrot

FEBRUARY 21, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Coralogix As a Customer Success Manager, you will understand customers’ technical requirements and business goals to consistently deliver value.

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

SmartKarrot

DECEMBER 3, 2021

Communicating measurable value and proactively identify development needs at our customers. Through strategical thinking and analysis identify profitable strategical solutions for our customers. Identify opportunities and lead upsell/cross-sell deals from start to finish. Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

JustCall

APRIL 5, 2023

What is customer success software, and why use it? A study found that companies that implemented a customer success program experienced double the number of customer interactions as compared to before. This allows more opportunities for your team to upsell and cross-sell to customers.

Management 52

Management CRM Analytics Customer retention 52

ChurnZero

JUNE 28, 2019

If you are a Tetris player or a Customer Success Manager (CSM), you know that small actions can have huge impacts and yield unexpected results. As a Customer Success professional, you should always be thinking one step ahead. In today’s hyper-competitive world, customer advocacy is more essential than ever.

B2B 49

B2B B2C Entertainment Customer advocacy 49

SmartKarrot

FEBRUARY 8, 2021

Engage with the product team to drive customer requests and influence the roadmap. Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Develop ScienceLogic champions and generate customer references for the marketing team.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

FEBRUARY 24, 2021

Establish yourself as a trusted advisor to the customers including the building of close executive relationships with key customer stakeholders. Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions. Ensure customer delight that drives customer advocacy opportunities.

Customer advocacy 10

Customer advocacy Finance Upselling Accountability 10

Totango

MARCH 29, 2022

By having insight into the number of support tickets or negative NPS scores, teams can mitigate the risk of having customers churn by automating when to take action, improving their experience and increasing retention. Increase product adoption and identify opportunities for upsell.

Customer advocacy 93

Customer advocacy Upselling Accountability Sales 93

SmartKarrot

OCTOBER 8, 2021

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Develop customer advocacy and secure customer success stories and references.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

SmartKarrot

MARCH 14, 2022

Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth opportunities. Drive customer advocacy in the form of case studies, testimonials, and referrals.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

MARCH 8, 2022

An advocate for inclusion and diversity, Dana is proficient in scaling businesses with the help of customer acquisition and retention. A leader, speaker, consultant, coach, and trainer, Dana’s most salient qualities include organizational gaps analysis, discovery, and problem-solving. Daphne Lopes. Ronni Gaun. Sana Farooq.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

CustomerSuccessBox

MAY 16, 2022

All that to give you a holistic 360-degree view of your customer portfolio, monitor account health scores, create playbooks to facilitate onboarding, renewals, and upsells, set up alerts for risk and upsells, and more. You must consider several points before choosing a customer success software in 2022. Accounts Per CSM.

Management 52

Management Upselling SaaS Accountability 52

SmartKarrot

OCTOBER 12, 2022

A customer account journey is a sum of interactions that take place with a customer account within an enterprise. It is a mechanism that establishes the groundwork for enhancing customer experiences continuously by conducting research and analysis. This should be made clear in pre-sale conversations with customers.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

DECEMBER 3, 2020

Once you know what customers think of your product, it is easier to implement tools that will improve the reputation of your business. If the company is customer-centric as discussed, it will become easier to collect the right sentiment analysis. Create an omnichannel customer experience.

Management 10

Management Customer centricity Journey mapping SaaS 10