CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

SaaS 52

SaaS Customer retention Metrics B2B 52

CSM Magazine

MARCH 12, 2021

Here are five must-have SaaS (Service as a Software) tools for teams working from home. #1: It’s a fantastic SaaS tool with a visual interface that allows for real-time updates on business activity. 2: Zoom for Video Conferences. Besides its interactive chat facility, it also offers voice and video calling.

SaaS 52

SaaS Scripts Enterprise Accountability 52

Totango

JULY 21, 2020

The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs. Communications SaaS companies have watched the growth rate of subscriptions rise by 1.4X. Stay Agile As a Company.

SaaS 64

SaaS Calibration Enterprise Customer retention 64

JustCall

MAY 26, 2022

So, we are looking for team members who become product expert & providing demos/consulting to our prospective customer and handle the complete sales pipeline from Demo Scheduling to Giving Demo to Account Setup. – Help new customers with onboarding and account setup. – Play vital role in account expansion and retention.

Sales 98

Sales SaaS Accountability Engineering 98

CustomerSuccessBox

MAY 6, 2021

For example- In the case of renewals, the account would automatically get enrolled in a renewal playbook, they’re supposed to make sure the playbook for the account gets completed in X days. The CSM for the account explains the plan . If that doesn’t happen, you escalate to your manager and so on. is completed.

Customer retention 52

Customer retention SaaS Calibration Analytics 52

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Video content and ads.

B2B 115

B2B Journey mapping SaaS Engineering 115

ChurnZero

NOVEMBER 18, 2021

To truly engage your customer-students, they must take ownership of their learning and be held accountable to its pursuance. But in the SaaS world—where users rely on technology to make their life easier—if users have to fight to understand the tools that were purchased to help them, they can quickly lose faith in them.

Education 52

Education SaaS Real estate Self service 52

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. Here we will cover the second topic: Secrets of successfully onboarding a B2B SaaS Customer. Apoorva Jaswal , Technical Account Manager, Branch.

SaaS 66

SaaS B2B Education Metrics 66

Totango

OCTOBER 11, 2021

One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Continuous Onboarding.

Education 95

Education SaaS Accountability Enterprise 95

CustomerSuccessBox

DECEMBER 4, 2018

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. Communication can be via call, video conference or via email.

Best practices 40

Best practices Customer retention SaaS Metrics 40

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Under all the fancy showbiz lies the fact that running a SaaS business is very challenging. Benefits of having a Customer Success Software for your SaaS business-.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Totango

OCTOBER 11, 2021

One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Continuous Onboarding.

Education 77

Education SaaS Accountability Enterprise 77

ChurnZero

JULY 21, 2020

IntelAgree is a growing AI-powered contract management SaaS company that enables legal teams to do impactful work, not busy work. ChurnZero templated Plays help IntelAgree maintain a consistent voice and message across customer accounts and touchpoints. “I Who are they? What were their pain points? They’re a lifesaver.

SaaS 52

SaaS Self service Best practices Feedback 52

Satrix Solutions

NOVEMBER 12, 2020

Read the transcript or watch the video for their responses. Evan, customer health scores in SaaS are much more common these days. We work with a lot of SaaS companies where customer health scores are prominent. They can be prominent in companies outside of SaaS, but software is leading the way in this regard.

SaaS 88

SaaS Feedback Best practices Accountability 88

Totango

APRIL 16, 2019

And by providing visibility into the status of each task, they ensure that all action items are completed and that no customer’s account slips under the radar. Customer success platforms can be automated to respond to these events with supporting materials such as “how-to” videos that teach customers more about the product and encourage use.

Enterprise 74

Enterprise SaaS Social media contact Education 74

Amity

DECEMBER 9, 2016

Are enterprise clients most concerned with security, uptime and having access to an account manager? In fact, one of Joanna Wiebe’s most successful headline copy tests came out of a result of taking exact wording from a customer’s testimonial: she was able to increase conversions by 103% for one of her SaaS clients.

Marketing 109

Marketing SaaS Sales Surveys 109

CustomerSuccessBox

MARCH 18, 2020

For accounts where weekly or even monthly calls don’t make sense, quarterly business reviews (QBRs) can be a great way to maintain the customer relationship. Video calls : We live in the age of Zoom , Google Hangouts and Webex. So you have no excuses for not doing a video call with your customers. The post Can’t travel?

Management 115

Management SaaS Upselling Accountability 115

JustCall

MAY 26, 2022

Step 1: Create JustCall Account. Create an account with your business email. Once your account is created, you will be taken to Start Trial page. Step 2: Upgrade Your Account to Medium Plan. Watch video demo on how to get phone numbers on JustCall ? So, you can add $50 as calling credits to your account.

Call Center 98

Call Center Inbound sales Call Logging CRM 98

SmartKarrot

MAY 11, 2022

The first lesson a B2B SaaS (Software as a Service) marketer learns about account-based marketing tactics is that you cannot possibly target each customer in your niche. This is the hard truth of account-based marketing strategy. Develop and execute targeted marketing for key accounts. The answer is quite simple.

Accountability 10

Accountability Marketing B2B SaaS 10

ChurnZero

JULY 6, 2023

In one of many similar instances, I was helping a SaaS company get to the root of its high customer churn. While the company provided training and videos, it left the customer to figure out how to put it all into practice. Do you automatically email them a prompt to register for account access? And they weren’t.

Journey mapping 52

Journey mapping SaaS Consulting Consulting 52

Momentum Telecom

MARCH 30, 2020

Collaboration software – tools that make it a cinch to meet via voice and video, chat and more – is another piece. Take, for example, Momentum Mobility or Momentum Collaborate for larger conference calls and video meetings. But a fast internet connection is just one piece of the work-from-home puzzle.

Abandon Call 97

Abandon Call Morale Government Analytics 97

CustomerSuccessBox

MAY 31, 2021

With that said, let’s look at the answer to the most fundamental question, as to how many Success managers should a SaaS company really need? The other responsibilities of a CSM includes- i) Account escalation ii)Periodic health check iii) customer advocacy iv) Renewals and upsells. What is the Ideal Number to start with?

Management 52

Management SaaS Customer advocacy Accountability 52

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. However, at times, a SaaS customer is not happy with your product or service and may decide to unsubscribe, which is really disappointing. Fewer features in your SaaS product. Like what you are reading?

SaaS 19

SaaS Consulting Consulting Sales 19

Amity

DECEMBER 5, 2018

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. to regions such as Australia, Europe, Brazil, China and now Canada.

SaaS 84

SaaS Consulting Consulting Coaching 84

CustomerSuccessBox

JANUARY 22, 2021

Your organization might have travel budget restrictions or you’re handling just not a dozen accounts but more than a hundred accounts or the restrictions and regulations imposed due to the recent global pandemic. Customers today have many options to choose from, especially in the SaaS space. Always get on a Video Chat.

SaaS 52

SaaS Accountability Technology Management 52

CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. It was meant for SaaS companies. The y-axis shows the average revenue per account (ARPA) per year. A churn you never accounted for, churn which is eating your portfolio like a termite.

SaaS 52

SaaS Customer retention Enterprise Accountability 52

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS 19

SaaS Engineering APIs Analytics 19

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. Employment Hero.

SaaS 10

SaaS Transportation Feedback Construction 10

Totango

MARCH 8, 2022

As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. Gain Grow Retain is a free, open community for CS leaders from B2B SaaS companies. The community posts content, videos, CSM templates, reviews, and announcements of events and fundraisers.

Best practices 115

Best practices SaaS B2B Marketing 115

SmartKarrot

APRIL 5, 2022

SaaS companies undergo a dynamic learning process. Though every SaaS founder is in the game to solve certain problems, they might make some mistakes along the way. However, it is tough to make the cut, and hence many SaaS startups fail due to bad strategy, planning, and miscommunication. Lack of understanding of the SaaS Model.

SaaS 11

SaaS Feedback Metrics Upselling 11

CSM Practice

JUNE 19, 2019

Increasing perceived value during customer training will typically result in account expansion for existing customers and improve user adoption for new features. For example, we were hired to determine the best onboarding strategy for one of our SaaS clients that needed to scale their customer success operations.

Education 67

Education SaaS Feedback Accountability 67

CustomerSuccessBox

APRIL 19, 2022

In this hyper-competitive SaaS world, businesses that have enhanced customer experience make it to the top 10% of the SaaS businesses that are able to achieve 125%+ MRR(Monthly Retention Rate). Once the prospect is qualified as a lead, an account executive will further develop this prospect into a sale. Onboarding Stage.

Metrics 52

Metrics Analytics SaaS Journey mapping 52

CustomerSuccessBox

JULY 12, 2021

Typically in SaaS, there are two models, Low touch and High touch. Sometimes even using a resource as simple as a video tutorial. High Touch in SaaS. In SaaS, a high-touch engagement model requires more of your strategic methods employed towards serving customers along with more personal attention. Low Touch in SaaS.

SaaS 52

SaaS B2B Customer retention Enterprise 52

CustomerSuccessBox

DECEMBER 13, 2021

Cognito is a global industrial AI-SaaS firm that supports the full-scale digital transformation of heavy-asset industries around the world. How about a video thank you message from the account exec and a video intro to the onboarding manager? Here, he discusses the steps to be followed for effective Customer Onboarding.

SaaS 52

SaaS Metrics Sales CRM 52

SmartKarrot

MAY 12, 2022

Videos are a very popular mode of communication. Live streaming is a great solution for companies, including B2B SaaS ones who want to improve their influence on users and prospects. In fact, a survey recently reported that 84% of people were convinced about a product after watching a video. Like what you are reading?

B2B 10

B2B SaaS Feedback Surveys 10

Aspect

JANUARY 3, 2018

The benefits of Software as a Service (SaaS) available from the cloud are inescapable, whether you are operating a contact center or an accounting firm. Continuous and Seamless Upgrades – Updates to large on-premises software systems such as CRM, ERP, accounting and customer service can be expensive and disruptive.

Cloud contact 91

Cloud contact Contact Center SaaS CRM 91

Totango

JUNE 3, 2022

Link to helpful articles, FAQs, or videos]. Renewal reminder emails are vital for SaaS subscription services. You can set up your email autoresponder to limit the number of renewal reminders when customers have multiple accounts, or other data parameters are met. Sincerely, [CS Manager Name]. Sincerely, [CS Manager Name].

Feedback 108

Feedback SaaS Surveys Accountability 108