SmartKarrot

JUNE 14, 2023

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Beyond As a Customer Success Manager, you’ll be securing possibilities for new product upsells, existing product upgrades, and yearly subscription renewals. Apply here: [link] Role: Sr.

APIs 19

APIs Construction Upselling Accountability 19

SmartKarrot

APRIL 4, 2023

Develop procedures and systems in conjunction with important partners to: Monitor and evaluate upsell, cross-sell, and renewal leading indications. Establish and maintain a top account funnel for prospective upsell and cross-sell opportunities. Obtain renewal and upsell goals and promote their widespread implementation.

Upselling 15

Upselling Accountability Metrics Consulting 15

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Assist with the renewal process for the team’s accounts.

Upselling 19

Upselling Education Accountability Metrics 19

SmartKarrot

OCTOBER 7, 2021

Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within our customers’ businesses.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

ShepHyken

SEPTEMBER 7, 2023

A customer success platform for managing interactions in a single space. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. What does a “well-designed customer success program” even look like?

Customer centricity 334

Customer centricity B2C Feedback Upselling 334

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

SmartKarrot

DECEMBER 9, 2021

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Cross Sell/Upsell other Vonage products and services. Help mentor and train new Customer Success Managers.

Engineering 19

Engineering Finance Accountability Government 19

SmartKarrot

MARCH 30, 2022

Manage customer relationships and become the trusted advisor for the customer. Expand Domo footprint in current customer accounts by driving product adoption and up-sell opportunities of licenses and services. Help drive Product Management roadmap through the voice of the Customer. Secure yearly subscription renewals.

Upselling 19

Upselling Customer centricity SaaS Accountability 19

SmartKarrot

SEPTEMBER 16, 2021

Implement a project management solution for customers and internal resources to gain insight into the progress of implementations. Manage and improve the existing support ticketing system and knowledge base. Oversee a team of dedicated onboarding specialists, client success managers, and support specialists.

Education 19

Education Upselling Feedback Accountability 19

Education Services Group

JULY 5, 2022

As Kristi Faltorusso, CCO at ClientSuccess put it, change starts with culture , and there needs to be accountability across the business with customer-focused KPIs. The concern I’ve often heard is whether or not someone can be a trusted advisor and expected to upsell the customer at the same time. This isn’t just a job for CS.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

SmartKarrot

JULY 2, 2021

Effectively manage performance through your leadership team providing guidance, support and direction to ensure motivation and engagement of Client Success through utilization of talent management and rewards & recognition programs. Conduct group refresher workshops and webinars.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Manage customer expectations and relationships. Assist sales in contract terms and expectations.

Upselling 10

Upselling SaaS Accountability Engineering 10

SmartKarrot

MARCH 18, 2021

Develop and execute strategies with leader on creating pipeline, qualifying opportunities and closing upsell opportunities. Ability to handle challenging client requests, manage expectations and requirements. Develop relationships with executives at the highest priority accounts. Provide Account updates for MBRs and QBRs.

Upselling 10

Upselling Accountability Best practices Management 10

SmartKarrot

JULY 30, 2021

As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution. Work with Sales to manage the renewal process and identify upsell and cross-sell opportunities.

Engineering 10

Engineering Best practices Customer retention Government 10

SmartKarrot

JANUARY 11, 2021

Role: Customer Success Specialist (Work From Anywhere) Location: Melbourne, Victoria, Australia Organization: Snapforms As a Customer Success Specialist, you will build a strong rapport with customers and manage their relationships with Snapforms through the entire client journey, from a trial, sign up, and through to contract renewal.

Upselling 10

Upselling Benchmark Customer centricity Education 10

SmartKarrot

JULY 23, 2021

Apply here: [link] Role: Enterprise Customer Success Manager Location: Remote, London, England, United Kingdom Organization: Narvar As an Enterprise Customer Success Manager, you will manage post-sale activity through relationship building, product knowledge, and execution.

Engineering 10

Engineering Enterprise Upselling Metrics 10

SmartKarrot

SEPTEMBER 10, 2020

The account management team also sometimes falls under the scope of CCO responsibilities. Especially when they are dealing with upselling and renewals. The CCO ensures that all departments, whether it is marketing, sales, customer support or even product management, are unified. Other times they report to a sales head.

Chief Customer Officer 10

Chief Customer Officer Customer centricity SaaS Upselling 10

SmartKarrot

MAY 28, 2021

For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn. Once that is known, offer workshops that engage them on your service. You can measure the success of your customers by estimating the health of accounts. Find out the following-.

SaaS 10

SaaS Education Customer retention Upselling 10

SmartKarrot

SEPTEMBER 17, 2020

When we talk about what part of the company is technically the inner voice of the customers, the answer usually turns out to be customer success management. So you must remember both Sales and the Customer Success Management organizations hold a treasure trove of useful knowledge on your customers. Create a success plan.

Sales 10

Sales Upselling Feedback SaaS 10

SmartKarrot

SEPTEMBER 29, 2021

Role: Director of Customer Success Location: Cincinnati, OH, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Manage enhancement requests and work with the technical team to implement changes.

Enterprise 3

Enterprise Upselling Accountability Coaching 3

SmartKarrot

MARCH 16, 2022

Role: Senior Director, Customer Success Location: Remote, California, United States Organization: Acre As a Senior Director of Customer Success, you will direct and support a team to manage a portfolio of clients, actively working to ensure they are generating the maximum value from the Higg tools and services.

Upselling 3

Upselling Engineering Enterprise Management 3

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. B) Manager Participation Today Managers were very curious about evolving customer needs at the beginning of the global pandemic. Another hindrance to manager participation is VoC reporting.

B2B 62

B2B Feedback B2C Enterprise 62

Robert Davis

MARCH 2, 2017

RCDA’s focus is client-dependent and ranges from improving acquisition rates, improving customer retention and improving VOC and NPS to upselling and cross-selling products and services. Sales per 100, customer care queue – Utilized a process that focused on reviewing the customer’s account and discovery questions. RCDA Results.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

Amity

MAY 9, 2016

We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years. When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning).

Coaching 56

Coaching Upselling Accountability Sales 56

SmartKarrot

MARCH 4, 2021

A customer onboarding specialist allows customers to meet success by ensuring account implementation begins on a happy note. A good onboarding process makes it easier for CSMs to handle customer accounts. This is the first point of entry and will help in upselling , reselling, and renewal of contracts. Bottom Line.

Education 19

Education Best practices Accountability Upselling 19

SmartKarrot

JULY 26, 2021

Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touchpoints for value and impact conversations. Grow usage of BrightEdge within each account. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals.

Upselling 10

Upselling Accountability Customer centricity Best practices 10

SmartKarrot

OCTOBER 28, 2020

Role: VP Customer Success Location: San Francisco, California, US Organization: Riviera Partners As a VP of Customer Success, you will be responsible for creating and executing an operational methodology and account management process which builds on the data-driven approach; continue to iterate and improve on this process.

Best practices 10

Best practices Upselling Accountability Enterprise 10

SmartKarrot

MARCH 2, 2022

Partner with Sales and Accounts to renew and expand customer contracts. Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touch points for value & impact conversations. Managing renewal and retention. Handle invoices and billing issues, appeal process.

Best practices 3

Best practices Engineering Upselling Accountability 3