Call Experts

APRIL 1, 2021

A Contact center depends on outstanding scripts, team-members, automations, training, and protocols. . What is a contact center script? It’s a file that plainly and concisely lays out how contact center representatives and technologies are expected to manage your callers. It all starts with your contact center script!

Scripts 59

Scripts Contact Center Call Center Best practices 59

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Steve DiGioia

SEPTEMBER 12, 2016

Read this script and memorize each line. Business flows as needed and management is less structured. They must follow a script – not “scripted” words but scripted actions designed to produce the best product or service. The director, or senior management, sets the tone for all to follow. What makes him tick?

Management 214

Management Scripts Coaching Accountability 214

Callminer

APRIL 21, 2020

The role of a call center manager is complex and challenging. Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. management.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Wipro is an AWS Premier Tier Services Partner and Managed Service Provider (MSP).

Management 112

Management APIs Engineering Government 112

AWS Machine Learning

NOVEMBER 9, 2023

Central model registry – Amazon SageMaker Model Registry is set up in a separate AWS account to track model versions generated across the dev and prod environments. Approve the model in SageMaker Model Registry in the central model registry account. Create a pull request to merge the code into the main branch of the GitHub repository.

Scripts 101

Scripts Accountability Engineering Best practices 101

AWS Machine Learning

MARCH 8, 2023

Amazon SageMaker is a fully managed machine learning (ML) service. Sagemaker provides an integrated Jupyter authoring notebook instance for easy access to your data sources for exploration and analysis, so you don’t have to manage servers. Store your Snowflake account credentials in AWS Secrets Manager.

Scripts 107

Scripts Accountability Enterprise Management 107

AWS Machine Learning

SEPTEMBER 20, 2023

As customers accelerate their migrations to the cloud and transform their business, some find themselves in situations where they have to manage IT operations in a multicloud environment. For a complete list of the pre-built Docker images managed by SageMaker, see Docker Registry Paths and Example Code. The Azure CLI.

Scripts 101

Scripts Engineering Accountability Enterprise 101

AWS Machine Learning

MARCH 6, 2024

In the following sections, we go through the steps to prepare your training data, create a training script, and run a SageMaker training job. save_to_disk(test_s3_uri) Create a training script SageMaker script mode allows you to run your custom training code in optimized machine learning (ML) framework containers managed by AWS.

Scripts 94

Scripts Biotechnology Healthcare Accountability 94

NobelBiz

MAY 12, 2022

Take a breather and listen to the story of how Steve Bederman managed to go from call center agent to CEO. On the other side of the business, a contact center management software that organizes the work being done by human agents can help maintain their morale. Its estimated market value was forecasted to reach $5.99

Contact Center 52

Contact Center Management Scripts Interactive Voice Response 52

JustCall

OCTOBER 19, 2023

In this guide, we will understand how you can efficiently manage multiple calls through automated concurrent calls, thus effectively reducing stress and increasing agent productivity. Inconsistent Call Handling Manual call management often results in inconsistent responses and poor customer experiences. Get your phone numbers.

Call Center 52

Call Center Management Real estate Wait times 52

Zingtree

APRIL 17, 2015

The main benefit is that companies using Zingtree for internal use (like call centers or live agent scripts) now have an option to add and delete agents, have agents log in and get access to scripts, and track each agent’s use of Zingtree. More details: There are now separate account pages for user, organization and agents.

Scripts 48

Scripts Call Center Accountability Management 48

Zingtree

APRIL 14, 2015

We’re proud to announce that we’ve “officially” launched our Agent Scripting for call centers. Zingtree Interactive Decision Tree System Redefines Call Center Agent Scripting with New App. New agent scripting tools aid in training and corporate compliance for call center applications. Press release time

Scripts 48

Scripts Call Center APIs Analytics 48

AWS Machine Learning

JUNE 16, 2023

Since 1998, SambaSafety has been the leading North American provider of cloud–based mobility risk management software for organizations with commercial and non–commercial drivers. SambaSafety’s data science team maintained several script-like artifacts as part of their development workflow.

Scripts 77

Scripts Engineering Accountability Consulting 77

AWS Machine Learning

APRIL 18, 2024

Tools like Terraform and AWS CloudFormation are pivotal for such transitions, offering infrastructure as code (IaC) capabilities that define and manage complex cloud environments with precision. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 105

Scripts Best practices Engineering Accountability 105

Playvox

APRIL 19, 2023

Excellent time management is crucial in a contact center. What Is Time Management? Time management is the process of planning how to divide your time among activities. In a customer support center, poor time management skills can have several not-so-desirable implications for customer experience.

Time management 56

Time management Contact Center Management Schedule adherence 56

TechSee

MARCH 11, 2024

Chatbots are typically rule-based systems that follow predefined scripts to interact with customers. By their nature, chatbots are limited to their programming, and they may struggle with complex requests or conversations that deviate from their script. What managed services are looking for? What problem am I trying to solve?

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

AWS Machine Learning

NOVEMBER 15, 2023

Prerequisites The following are prerequisites for completing the walkthrough in this post: An AWS account Familiarity with SageMaker concepts, such as an Estimator, training job, and HPO job Familiarity with the Amazon SageMaker Python SDK Python programming knowledge Implement the solution The full code is available in the GitHub repo.

Scripts 88

Scripts Best practices Accountability Engineering 88

Quality Contact Solutions

OCTOBER 19, 2022

Yes, it would help if you came into a call as prepared as possible, but remember that the other person on the line doesn’t know your script. Make sure to include answers to these questions in your conversations: Who am I? Furthermore, call scripts or guidelines address questions as accurately and quickly as possible.

Call Center 98

Call Center Scripts Telemarketing Best practices 98

AWS Machine Learning

APRIL 22, 2024

Amazon SageMaker HyperPod is purpose-built to accelerate foundation model (FM) training, removing the undifferentiated heavy lifting involved in managing and optimizing a large training compute cluster. In this solution, HyperPod cluster instances use the LDAPS protocol to connect to the AWS Managed Microsoft AD via an NLB.

Scripts 88

Scripts Engineering Management Benchmark 88

AWS Machine Learning

JANUARY 9, 2023

Amazon Kendra provides a fully managed intelligent search service that automates document ingestion and provides highly accurate search and FAQ results based on content across many data sources. For more information about the fully managed service, please visit the Amazon Kendra service page.

Scripts 80

Scripts APIs Engineering Transportation 80

CSM Magazine

MARCH 25, 2024

Training and Boundaries Training for call center agents often includes how to manage difficult conversations and de-escalate conflicts. Role-playing exercises and scripts can guide them through a variety of tough scenarios. Document the Call : Notate the customer’s account with details of the incident and actions taken.

Scripts 52

Scripts Call Center Contact Center Customer Service 52

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Read on to know more.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

AWS Machine Learning

OCTOBER 17, 2022

Amazon SageMaker lets ML teams choose to work from fully managed, cloud-based environments within Amazon SageMaker Studio , SageMaker Notebook Instances , or from your local machine using local mode. It is made of shell scripts that do the following based on the option. Creates a dedicated Conda environment for managing dependencies.

Scripts 84

Scripts Engineering Management Accountability 84

AWS Machine Learning

APRIL 11, 2023

Streamlit applications are useful for presenting progress on a project to your team, gaining and sharing insights to your managers, and even getting feedback from customers. As long as a user has access to the AWS account, Studio domain ID, and user profile, they can access the link. Create Studio using JupyterLab 3.0 sh setup.sh

Scripts 74

Scripts Automotive Engineering Healthcare 74

AWS Machine Learning

DECEMBER 21, 2022

Amazon SageMaker Feature Store is a purpose-built feature management solution that helps data scientists and ML engineers securely store, discover, and share curated data used in training and prediction workflows. SageMaker Feature Store consists of an online and an offline mode for managing features.

Scripts 74

Scripts Engineering APIs Big data 74

AWS Machine Learning

MAY 10, 2023

SageMaker with TensorBoard is supported by the SageMaker Data Manager plugin, with which domain users can access many training jobs in one place within the TensorBoard application. Prerequisites To start using SageMaker with TensorBoard, you need to set up a SageMaker domain with an Amazon VPC under an AWS account. session.Session().region_name

Scripts 74

Scripts Metrics Construction APIs 74

Amity

MARCH 24, 2017

My goal at Influitive was to systematically increase retention and to create growth opportunities within existing accounts. It was critical for us to take a step back and understand the big picture of our entire customer base and it’s unique “personalities” in order to best manage them. Learning from Our Process.

Accountability 56

Accountability Engineering Metrics Upselling 56

AWS Machine Learning

FEBRUARY 1, 2023

Amazon EKS is a managed Kubernetes service that simplifies the creation, configuration, lifecycle, and monitoring of Kubernetes clusters while still offering the full flexibility of upstream Kubernetes. The tutorial shows how to determine which Availability Zones will allow for Trn1 instances within your AWS account.

Scripts 92

Scripts Benchmark Management Enterprise 92

AWS Machine Learning

MAY 10, 2023

Migrating from interactive development on notebooks to batch jobs required you to copy code snippets from the notebook into a script, package the script with all its dependencies into a container, and schedule the container to run. In the following section, we show an example of using initialization scripts to install packages.

Scripts 75

Scripts Automotive Engineering Enterprise 75

Global Response

MARCH 20, 2023

Odds are your customer service agents and managers have an understanding of where they need more practice and would be happy to provide feedback. Understanding why scripts and knowledge bases should be improved is just the first step, though—how should companies actually begin to do so? Review the sentiment of your scripts.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

AWS Machine Learning

JANUARY 16, 2024

SageMaker empowers data scientists, developers, and organizations to develop, train, deploy, and manage machine learning models at scale. Next, we create custom inference scripts. Within these scripts, we define how the model should be loaded and specify the inference process. For more information, you can check this link.

Scripts 103

Scripts Metrics Best practices Accountability 103

SharpenCX

AUGUST 26, 2020

Editor’s Note: This post is brought to you by a new contributor, Hiba Amin, from our friends over at Soapbox – a solution that empowers over 100,000 managers to lead high-performing teams. The Agile Manifesto , which is usually your engineering team’s go-to guide for management, can help leaders in every department. Let’s get started!

Call Center 67

Call Center Abandon rate Management Benchmark 67

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 81

Scripts Engineering APIs Consulting 81

AWS Machine Learning

JULY 29, 2022

In part 1 , we addressed the data steward persona and showcased a data mesh setup with multiple AWS data producer and consumer accounts. The workflow consists of the following components: The producer data steward provides access in the central account to the database and table to the consumer account. Data exploration.

Scripts 72

Scripts Analytics Accountability Engineering 72

AWS Machine Learning

FEBRUARY 13, 2023

According to Accenture , companies that manage to efficiently scale AI and ML can achieve nearly triple the return on their investments. An administrator can run the AWS CDK script provided in the GitHub repo via the AWS Management Console or in the terminal after loading the code in their environment.

Scripts 74

Scripts Best practices Transportation Construction 74

AWS Machine Learning

MARCH 21, 2023

This post introduces a best practice for managing custom code within your Amazon SageMaker Data Wrangler workflow. Instead of hardcoding the custom function into your custom transform step, you pull a script containing the function from CodeCommit, load it, and call the loaded function in your custom transform step.

Scripts 63

Scripts Banking APIs Best practices 63