Assembling a Stellar Account Management Team
Kapta Customer Success
JUNE 24, 2024
Strong account management is essential to retain and grow your top clients for long-term business success. Read how to build a successful team of account managers.
Kapta Customer Success
JUNE 24, 2024
Strong account management is essential to retain and grow your top clients for long-term business success. Read how to build a successful team of account managers.
Beyond Philosophy
FEBRUARY 29, 2024
I mention it here, not to rub it in your face (much), but because in the booking of this cruise, I saw an excellent example of how my wife and I leverage mental accounting regarding our splurges. It was our version of Mental Accounting. Mental Accounting ruins all that. People have various rules regarding found money.
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Beyond Philosophy
FEBRUARY 23, 2024
To put it simply, the answers lie in Mental Accounting and Reframing. Mental Accounting plays a pivotal role in how customers navigate their emotions regarding spending. Thus, it’s crucial to consider mental accounting within the broader context of managing customers’ emotional experiences.
Kapta Customer Success
JUNE 3, 2024
Recognize and leverage account manager emotional intelligence to improve customer experiences, loyalty, and advocacy. Read our blog to learn how.
Advertiser: ZoomInfo
In this eBook, discover four AI assisted sales hacks and get your reps hitting their number: Clone ideal accounts. Simplify account-health management. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Kapta Customer Success
APRIL 1, 2024
Account managers are tasked with protecting and growing revenue while driving customer outcomes and maximizing customer lifetime value. This puts both customers and account managers under pressure to continue meeting prior goals with fewer resources. Customer engagement is a high-stakes venture.
Kapta Customer Success
MARCH 26, 2024
Client relationship management is an essential skill for account managers. Deepen client connections by setting mutually beneficial expectations.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.
Advertiser: ZoomInfo
As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. This buyers guide will cover: Review of important terminology, metrics, and pricing models related to database management projects.
Advertiser: ZoomInfo
Download this eBook and gain an understanding of the impact of data management on your company’s ROI. Given data’s direct impact on marketing campaigns, reporting, and sales follow-up, maintaining an accurate and consistent database is a top priority for B2B organizations. You'll learn about: The true cost of bad (and good) data.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
The only way this angst will end is if customer success accepts full responsibility for post-sales revenue management of customers. Demand more accountability of the practice. With revenue, comes accountability. With accountability, comes a deepening of the relationship with customers. It’s time to go the distance.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
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