Kapta Customer Success

DECEMBER 12, 2022

We just announced the preliminary lineup of speakers for our premier conference for Account Management leaders and innovators. Are you going to KAMCon in 2023? Our KAMCon event takes place from April 12th to 13th in Boulder, CO and includes impactful learning experiences from today’s visionary thought leaders and executives.

Accountability 52

Accountability Management Coaching 52

Kapta Customer Success

MAY 15, 2023

Managing mega accounts where a single customer is worth up to 50% of the company’s revenue flips normal account management ratios on their head. Instead of thinking in terms of accounts per account manager, you’re thinking in terms of account managers per account.

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Kapta Customer Success

JULY 3, 2023

Although these external factors are out of our control, there are risks that develop within key accounts that you can influence, IF you spot them early enough. There are various forces in the business world causing stress for your company and for your customers such as banking issues, interest rates, and a pending recession.

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Beyond Philosophy

JUNE 1, 2023

They were asking for the account number right off the bat. Management may not be able to understand your context. What’s more, the senior management had one, too. The senior managers thought customers would be ready to present their account numbers upon getting through the call center queue. Click here !

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Kapta Customer Success

NOVEMBER 8, 2021

Growing a strong account management team requires more than just good salespeople. It also requires solid account management software to support your team.

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Kapta Customer Success

MAY 8, 2023

How many accounts can a key account manager (KAM) handle effectively? According to Gartner , KAMs are responsible for an average of seven to eight key accounts, devoting a substantial amount of time collaborating with clients and internal resources to drive value for these VIPs.

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Kapta Customer Success

OCTOBER 25, 2021

In the key account management world, all too often, we see that companies prefer to pair a customer relationship management platform with various software platforms to perform tasks and manage their clients. However, this only hurts your managers and their clients in the long run.

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Kapta Customer Success

JUNE 21, 2022

Strong sales and account management leaders can pave the way to innovative, customer-centric workflows and organizational changes.

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Beyond Philosophy

MAY 28, 2021

However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). Today we will go through those differences with our 5 Rules for Managing Your Customer Experience in B2B relationships. Manage different customers differently.

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Customer Experience Management B2B Customer emotions 387

Kapta Customer Success

JANUARY 10, 2022

Breaking down the key account management process and how KAM software can help. Key account management is an essential function of your organization. Keep reading to learn all about the key account management process and how KAM software can help.

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Accountability Management Metrics Technology 98

Kapta Customer Success

DECEMBER 13, 2021

Even when you have a team of all-star key account managers, you need replicable business processes that everyone on the team can understand and follow. This consistency doesn't just help your account managers have a framework for doing their job well.

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ClientSuccess

MARCH 28, 2023

The allocation of resources, in particular, is a critical factor that can either make or break a customer success team’s large account management process. Map Out the Customer Journey After comprehending the goals and vision of your large account, it’s time to chart out the customer journey.

Accountability 52

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Kapta Customer Success

SEPTEMBER 13, 2021

The terms key account management and customer success are often used interchangeably within organizations. However, while the two strategies share a few common goals, they are completely different in their implementation.

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Accountability Management 97

Kapta Customer Success

NOVEMBER 21, 2022

Developing a key account management program is a worthwhile effort, given the fact that key accounts can represent 30 to 50 percent of revenue and margin for many companies. So, retaining these top accounts is essential in an increasingly competitive marketplace.

Accountability 40

Accountability Management Coaching 40

Select VoiceCom Blog

SEPTEMBER 17, 2023

Optimise financial management by outsourcing accounting and bookkeeping services. The post Outsourcing Accounting and Bookkeeping Services: A Handy Guide appeared first on Select VoiceCom. Discover the benefits, best practices, and more in this blog.

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outsourcing Accountability Best practices Management 52

Kapta Customer Success

JANUARY 3, 2023

Account managers can’t succeed by flying solo. Working as a team enables you to be more strategic and become a trusted advisor to your accounts. Customer retention and growth is a team sport that doesn’t work when done in isolation.

Accountability 40

Accountability Management Customer retention 40

Kapta Customer Success

JANUARY 30, 2023

Harvey Dunham from the Strategic Account Management Association was one of the most popular speaker at KAMCon 2022 the annual account management conference that we host in Boulder, Colorado.

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Accountability Management 52

Kapta Customer Success

DECEMBER 5, 2022

Key account management can be overwhelming if you don’t have a process and plan to keep you on track. There are so many tasks and elements to juggle and navigate each day, it sometimes feels like a miracle when you’ve completed even one thing you set out to accomplish in a given day.

Accountability 40

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Kapta Customer Success

NOVEMBER 14, 2022

Top Key Account Managers (KAMs) continually build their skills and knowledge. Research shows that without consistent coaching, feedback, and reinforcement, KAMs will quickly forget what they learn.

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Kapta Customer Success

SEPTEMBER 19, 2022

Your job as a key account manager (KAM) is to secure that revenue by delivering value to your customers. For most B2B companies, about 70% of annual revenue comes from existing customers. That’s seven out of every ten dollars coming from the base. I think about this as protecting and growing the revenue from your existing customers.

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Kapta Customer Success

AUGUST 15, 2022

There are many activities required for successful key account management. But getting started or improving your abilities as a key account manager (KAM) is easier when you know the fundamentals. Keeping them straight and completing them all can seem a bit overwhelming at times.

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Kapta Customer Success

JUNE 27, 2022

As an account management leader, there are a wide variety of responsibilities to manage. Between improving client relationships, growing your business revenue, and prioritizing consumer retention, there is so much more to becoming a successful account manager, or key account manager.

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Kapta Customer Success

NOVEMBER 28, 2022

So, to ensure retention, your key account managers need to be at their best to shore up these VIP customers. Retention is essential to meeting your growth numbers. Otherwise, it becomes less attainable with approximately 70% of annual revenue coming from existing clients.

Accountability 40

Accountability Management Coaching 40

ShepHyken

AUGUST 13, 2021

This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. Separate technical support from core marketing accounts. The post Guest Post: How Can PR Crisis Management Shape Customer Experiences?

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Kapta Customer Success

APRIL 25, 2022

As a key account manager, evolving to provide better service is an important part of the job. However, to do so, you have to understand where you are currently, and where you need to be. With a maturity model, you can do exactly that.

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Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. If you know that 80 percent of your revenue comes from 20 percent of those customers, what do you think happens to the other 80 percent that only accounts for 20 percent of the revenue? In my days managing teams, we found the 80/20 rule was in effect.

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CCNG

JULY 5, 2023

Throughout my career I’ve had the opportunity to lead and network with some amazing individuals and from time to time they have asked what it takes to move from Manager to Director. I’ve seen plenty of individual contributors get promoted to managers, not because they are solid leaders but because they are great contributors.

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LiveVox

JANUARY 25, 2023

The Account Recovery management (AR) industry is one of the most challenging environments to drive digital transformation. The challenge Old infrastructure, […] The post Digital & Data: The Building Blocks For an Account Recovery Management Overhaul at United Credit Bureau appeared first on LiveVox.

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Accountability Management outsourcing 93

Kapta Customer Success

JULY 5, 2022

Struggling to effectively manage large accounts as an account manager is difficult without organization-wide support. You recognize that you need a structured process and tools to become a strategic partner and trusted advisor for your top accounts.

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Kapta Customer Success

JUNE 13, 2022

Account Managers need a unique set of tools to provide the right level of service and proactive management to key accounts. While general customer accounts may make up the vast majority of your total accounts, your organization's key accounts can provide up to 33% of your organization's total sales revenue.

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Kapta Customer Success

MAY 9, 2022

Developing a strong key account management team can be a significant asset for your business. But strategic and key account management teams won't just emerge from your sales and AM department fully formed and ready to grow revenue or build multi-year client relationships. Ultimately, it requires proactive training.

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Accountability Customer centricity Management Sales 98