SharpenCX

JULY 28, 2021

Our well-being is deeply connected to our finances. With over 60% of the workforce remote and hybrid, collaboration and accountability is hard. Laura Sikorski, a contact center operations and technology expert, joined the Sharpen podcast to talk about how to improve your contact center. How does this make you feel? Undervalued?

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CrazyCall

MAY 7, 2019

” It’s industry standard, however not all companies make actual use of call recordings. With technology development, all you need is proper call recording software and storing space to record your calls automatically. Unfortunately, technology boost is not always followed with responsibility and accountability.

Call Logging 87

Call Logging voip industry standards Finance 87

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

CSM Magazine

MARCH 22, 2023

Integrated vehicle tracking and intelligent job scheduling allows the right resource to be allocated to each job taking into account location, existing workload, skill set and available stock. Operating from its Birmingham headquarters, Macaw covers the whole of the UK and is accredited to the highest industry standards.

Engineering 52

Engineering Finance Construction CRM 52

CSM Magazine

SEPTEMBER 21, 2021

It necessitates strategy, finance, and the appropriate systems, personnel, processes, technology, and partners. Invest in Technology. Scaling a firm has become much easier and less expensive as a result of technological advancements. Scaling a business entails laying the groundwork for your company’s growth.

Customer Service 52

Customer Service outsourcing Customer Care industry standards 52

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Why is NPS ® going up or down?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

AWS Machine Learning

AUGUST 26, 2022

Although each mortgage application may be unique, we took into account some of the most common documents that are included in a mortgage application, such as the Unified Residential Loan Application (URLA-1003) form, 1099 forms, and mortgage note. Dwiti Pathak is a Senior Technical Account Manager based out of San Diego.

APIs 87

APIs Banking Accountability Analytics 87

AWS Machine Learning

MARCH 14, 2024

Generative AI with AWS The emergence of FMs is creating both opportunities and challenges for organizations looking to use these technologies. More and more customers are building their own FMs using SageMaker, including Stability AI, AI21 Labs, Hugging Face, Perplexity AI, Hippocratic AI, LG AI Research, and Technology Innovation Institute.

Best practices 108

Best practices Engineering Chatbots Enterprise 108

Up Your Service

AUGUST 8, 2018

They focus on building a culture that provides the education, encouragement, technology, recognition, reinforcement, and the rewards that create an environment where people go to work every day inspired and motivated to give great service, for external customers and for colleagues. Expected – This is average, industry standard.

Education 53

Education Airlines Scripts Personalization 53

Up Your Service

AUGUST 8, 2018

They focus on building a culture that provides the education, encouragement, technology, recognition, reinforcement, and the rewards that create an environment where people go to work every day inspired and motivated to give great service, for external customers and for colleagues. Expected – This is average, industry standard.

Education 40

Education Airlines Scripts Personalization 40