SmartKarrot

MARCH 20, 2023

Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. creating and carrying out chances for upselling and expansion. expansion of brand-new goods.

Upselling 19

Upselling Enterprise Technical Support Finance 19

CSM Practice

FEBRUARY 8, 2023

If you need to lower your CAC, it’s worth experimenting with a range of innovative marketing strategies, such as search engine optimization (SEO), to find the most cost-effective solution for your business. Customer Engagement Score Customer engagement scores offer insights into how subscribers are using your software.

SaaS 52

SaaS Metrics Advertising Upselling 52

SmartKarrot

JUNE 7, 2023

Obtaining feedback and reporting it to help make decisions about product development. Work together with the sales team to promote renewals and upsell opportunities, highlighting the benefits and return on investment that our products provide. Assisting clients in finding answers to their specific scheduling problems.

Upselling 19

Upselling Engineering Education Accountability 19

SmartKarrot

JANUARY 12, 2023

Document user feedback for product solutions, working directly with the development team. Manage account renewals for your customer base, collaborating with group managers on quarterly business reviews, retention strategy and upsell initiatives. Act as a product loop, and deliver feedback from clients to the Development team.

Technical Support 19

Technical Support Engineering Best practices Upselling 19

SmartKarrot

MAY 31, 2023

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Fieldguide As a Customer Success Manager, you’ll recommend best practises to increase usage, adoption, and income, you will have a book of business where you are personally accountable to renew and extend accounts.

Engineering 19

Engineering Upselling Consulting Consulting 19

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. The roles we serve include designers (many definitions for this as well), product managers, engineers, business analysts, marketers and even C-level executives. I’ve looped in the account executive to be present on the call.

Management 84

Management Finance Enterprise Accountability 84

SmartKarrot

JUNE 13, 2023

Determine chances for upselling and create an upselling funnel using the current client base, and build relationships with the important parties whose client accounts you handle, assist in maintaining and improving those relationships and systems. Apply here: [link] Role: Sr.

Upselling 19

Upselling Marketing Accountability Engineering 19

ChurnZero

FEBRUARY 26, 2021

Amanda cautions that when Customer Success owns the renewal some of the time, but not all of the time – like if an account has expansion, then an Account Executive owns it; but if it doesn’t, then a CSM owns it – the system breaks down and that’s when friction begins to materialize. Give Product thematic feedback, not anecdotes.

Management 59

Management Feedback Sales SaaS 59

SmartKarrot

JULY 7, 2022

Role: VP of Customer Success Location: New York, NY, US Organization: Instabase As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth.

Engineering 19

Engineering Upselling Accountability Metrics 19

SmartKarrot

OCTOBER 3, 2022

Interact with other areas of their business to ensure customer success, such as Product and Engineering. Work with Account Director on potential target client list and sales strategies. Grow usage of BrightEdge within each account. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Upselling 19

Upselling Engineering Accountability SaaS 19

SmartKarrot

JANUARY 20, 2023

Manage complex cases on compliance, payroll, invoicing, account setups, etc. Participate in centralizing the feedback from the users, and help define the improvements needed with the product team. Govern and develop processes for risk management, OKRs, and customer feedback. Be an escalation point for the CSMs and customers.

Government 19

Government Upselling Accountability Customer centricity 19

SmartKarrot

AUGUST 18, 2022

Understand customer business context and pain, and facilitate the strategic mapping of OfferFit value to identify potential upsell opportunities. Work closely with the OfferFit sales team to close upcoming renewals & upsell opportunities. Identify and close upsell opportunities with existing customers.

Upselling 19

Upselling Education Engineering Advertising 19

Amity

SEPTEMBER 25, 2017

Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. I started early on in a blue-collar, manufacturing background doing account management and account services. How is your team structured, why, and how has that structure evolved over time?

B2C 0

B2C SaaS Accountability B2B 0

SmartKarrot

JULY 27, 2022

Collaborate across business units and the team to institute, manage, execute, and enhance a best practice customer success program and account-level strategic plans. Identify upsell initiatives with additional product offerings that can be handed over to the sales team.

Engineering 19

Engineering Finance Best practices Upselling 19

SmartKarrot

AUGUST 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (Hybrid) Organization: Grubhub As a Director of Customer Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention, satisfaction, and client up-sells for the Grubhub’s corporate accounts team.

Upselling 19

Upselling Coaching Accountability Engineering 19

SmartKarrot

AUGUST 18, 2021

Experience working to promote the value of the product and upsell services and products with brand image and promoting value through customer experience. Develop and implement new account management processes. Analyse customer health metrics, run NPS and gather other feedback to inform CSMs. Hire, grow and develop the team.

Brand ambassadors 19

Brand ambassadors Upselling Engineering Metrics 19

SmartKarrot

NOVEMBER 14, 2022

Grow accounts in their book of business. Work cross-functionally with engineering to deliver unified business goals. Overlap with the India engineering team to sync on account status, roadblocks and growth opportunities. Be the main point of contact for the accountants and a small number SME’s. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Collate customer feedback and work with team members to prioritize topic feedback and deploy communications strategies to execute on needs.

Engineering 19

Engineering Coaching Upselling Feedback 19

SmartKarrot

NOVEMBER 2, 2022

Retain, attract, mentor, organize, and manage a high-performance team, fostering a culture of ownership, accountability, and ethical behavior. Be the voice of the customer, driving proactive cross-functional alignment and collaboration internally with key stakeholders in Sales, Product, Engineering, and Finance.

Finance 19

Finance Accountability Upselling Consulting 19

SmartKarrot

DECEMBER 9, 2021

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Cross Sell/Upsell other Vonage products and services. Help mentor and train new Customer Success Managers.

Engineering 19

Engineering Finance Accountability Government 19

GetFeedback

MAY 9, 2019

F or CXM to be successful, you need two components: real-time feedback (across the entire customer journey) and data analytics to close the gap between what customers expect and their perception of the experience that is currently being delivered. From this feedback, you can identify trends and opportunities to improve customer experience.

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

SmartKarrot

DECEMBER 15, 2021

Serve as the “executive sponsor” for key strategic accounts, by advising account teams regarding strategy, supporting customer relationships, and participating in customer engagements of high priority. Engage with Product and Engineering teams to help drive product strategy. Use data (KPIs, customer outcomes, etc.)

Engineering 19

Engineering Upselling Accountability Feedback 19

SmartKarrot

AUGUST 22, 2022

As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth. Identify opportunities and lead upsell/cross-sell deals from start to finish.

Engineering 19

Engineering Upselling Metrics Sales 19

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. To better support your accounts in case of need, learn how processes currently operate and everyday tasks flow from customer success managers.

Upselling 19

Upselling Coaching Engineering Customer retention 19

SmartKarrot

FEBRUARY 1, 2022

Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities. Provide regular reporting to the leadership team on metrics, goal attainment, programs, and customer feedback. Responsible for account-level expansion initiatives. testimonials, case studies).

Accountability 19

Accountability Healthcare Upselling Metrics 19

SmartKarrot

MARCH 24, 2022

Maintain a balanced proactive/reactive relationship with your assigned accounts. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Maintain high customer satisfaction and loyalty.

Government 19

Government Upselling Accountability Engineering 19

SmartKarrot

MARCH 23, 2022

Collaborate with Product Management and Engineering to act as the “voice of the customer.” Developing and executing upsell and expansion opportunities. Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution. Teach customers how to use the wdesk platform.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

NOVEMBER 15, 2021

Aggregate customer feedback and identify trends. Maintaining records for client accounts. Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments. Manage a large book of business and be accountable for high renewal rates.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

NOVEMBER 4, 2022

Inform customer success planning, including customer segmentation, account distribution, organizational design and compensation plans. Serve as the “voice of the customer” to drive customer feedback provided in recurring business reviews. Collaborate with cross-departmental teams, such as.

Upselling 19

Upselling Accountability Metrics Engineering 19

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Develop key relationships with executives and decision-makers at the customer base.

Upselling 19

Upselling Accountability Coaching Metrics 19

SmartKarrot

APRIL 6, 2023

Own important team KPIs, including as renewal forecast, activity management, upsells, adoption, and churn Rate the effectiveness of adoption strategies to accelerate value realisation and shorten time-to-value for our products. Fostering a relationship of trust as an advisor with significant stakeholders and executive sponsors of accounts.

Coaching 19

Coaching Upselling Accountability Engineering 19

SmartKarrot

NOVEMBER 17, 2022

Consolidate product feedback provided to CSMs from customers and act as a customer advocate to the Product and Engineering teams. Work closely with Growth management to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., Measure, track, analyze and report key account metrics.

Benchmark 19

Benchmark Accountability Upselling Engineering 19

SmartKarrot

MAY 4, 2022

Marketing, Sales, Product, Engineering). Work closely with the executive team to align on strategies, renewal forecasting, customer retention, coverage plans, and account opportunities (i.e. Funnelling customer feedback to the resolution team so that we can put processes and tools in place to improve the overall service delivery.

Engineering 19

Engineering Education Upselling Accountability 19

SmartKarrot

OCTOBER 31, 2022

Role: Senior Customer Success Manager Location: Remote, United States Organization: Sigma Computing As a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma accounts. Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals.

Upselling 19

Upselling Best practices Coaching Engineering 19

SmartKarrot

MARCH 1, 2023

Role: Director of Customer Success Location: Toronto, ON, Canada (Remote) Organization: Sales Talent Agency As a Director of Customer Success you’ll be directing a group of six (soon to be seven) account managers who now look after 600+ accounts ranging from mid-market to enterprise. Be data-driven in all you do.

Enterprise 19

Enterprise Upselling Accountability Coaching 19

SmartKarrot

MARCH 9, 2022

Maintain accountability to leadership on developing and carrying through a plan to get the clients to meet their goals. Represent the voice of the customer by providing product and customer experience feedback along with recommended enhancements. Building and maintaining senior account relationships with high-touch customers.

Finance 19

Finance Government Upselling Accountability 19