CustomerSuccessBox

DECEMBER 13, 2021

.” Those packages included implementation timelines, cost differences, and deliverables, and we set them up as options in the sales opportunity management system (and CPQ platform). Finally, and most importantly, we spent time enabling our sales team to position each package relative to the customers’ needs.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Customer advocacy 52

CustomerSuccessBox

JANUARY 10, 2022

You, therefore, have an impact on the product roadmap to respond better and as quickly as possible to the needs of your customers. A good relationship with the Sales department in order to be able to sell new services will also be highly valued by your managers. Customer success manager. This is an increase of 34% from 2020.

Management 52

Management Surveys Customer advocacy Accountability 52

Mindtouch

APRIL 23, 2018

The connected customer is upon us. The subscription economy demands a proactive Support and Success initiative to serve that customer. And the future of enterprise depends on actionable insights to deliver proactive support throughout the entire customer journey.

Chief Customer Officer 48

Chief Customer Officer Customer advocacy CRM Enterprise 48

Education Services Group

JULY 5, 2023

We’ve steered our customers into a sturdy steady state during Service, and we’re continuing to proactively check in, demonstrate value, and manage the conversations that need to happen to facilitate renewal. As trusted advisors to their customers, CSMs shouldn’t necessarily be tasked with closing these contracts.

Journey mapping 52

Journey mapping Engineering Sales Enterprise 52

CSM Practice

FEBRUARY 24, 2020

The job of the customer success team entails myriads of responsibilities, including proper onboarding, increasing product usage, proactively managing accounts, customer engagements, and training , expanding and renewing accounts, and so on. 5. Advocacy Activity. 8. Net Revenue Retention Rate.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

InGenius

DECEMBER 19, 2019

In February, Upland announced new solution suites, bringing together powerful, best-of-breed software from across the Upland portfolio, to enable enterprise productivity. The InGenius team held our first Virtual User Conference, for customers and for partners, sharing business updates along with product roadmap and success updates.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

SmartKarrot

OCTOBER 20, 2022

This consists of running onboarding sessions, managing timelines, and ensuring the new sales wins come to fruition successfully. Account management. You’ll manage a portfolio of key customers to ensure they are successful. You’ll hold recurring meetings, handle client requests, and monitor account health.

Customer advocacy 19

Customer advocacy Enterprise Best practices Upselling 19

SmartKarrot

APRIL 5, 2022

Role: Enterprise Customer Success Director. As an Enterprise Customer Success Director, you will build and manage trusted relationships across a small portfolio of accounts to secure the partnership and commitment to strategic customers. Work collaboratively with FullStory’s account team and executives.

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

CSM Practice

FEBRUARY 24, 2020

The job of the customer success team entails myriads of responsibilities, including proper onboarding, increasing product usage, proactively managing accounts, customer engagements, and training , expanding and renewing accounts, and so on. 5. Advocacy Activity. 8. Net Revenue Retention Rate.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CSM Practice

FEBRUARY 24, 2020

The job of the customer success team entails myriads of responsibilities, including proper onboarding, increasing product usage, proactively managing accounts, customer engagements, and training , expanding and renewing accounts, and so on. 5. Advocacy Activity. 8. Net Revenue Retention Rate.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Onboard and train new customers on the solution.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

ChurnZero

JANUARY 10, 2020

And if you’re considering the role yourself, check out our eBook: The Future CCO , for firsthand advice from industry leaders on what it takes to become a Chief Customer Officer. . 1) Yamini Rangan, (First) Chief Customer Officer, HubSpot . Yamini joins HubSpot from Dropbox where she was their Chief Customer Officer.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Establish executive-level customer relationships with the most strategic customers.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

NOVEMBER 15, 2021

Maintaining records for client accounts. Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments. Consistently bring creative ideas and solutions to the team on how to improve the customer experience. Apply here: [link].

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

DECEMBER 16, 2021

Provide strategic direction on revenue expansion in accounts through cross-sell and up-sell opportunities. Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Help to identify any at-risk customers and create mitigation plans to ensure their success.

Customer advocacy 19

Customer advocacy Advertising Enterprise Accountability 19

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Director Location: Remote, San Francisco, CA, US Organization: MURAL As a Customer Success Director, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts. Apply here: [link].

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

SEPTEMBER 2, 2021

Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations. Retain your install base revenue and proactively upsell additional products and services to your customers.

Upselling 19

Upselling Customer advocacy Enterprise Banking 19

SmartKarrot

FEBRUARY 18, 2022

Implement best practices, process improvements, playbooks, and feedback loop to ensure the team is having consistently valuable conversations with customers. Work closely with internal teams (Product, Sales, Marketing, Success-Growth) to align priorities with customer needs and deliver increasing value over time.

Customer advocacy 19

Customer advocacy Best practices Accountability Coaching 19

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Monitor customer health to track usage and overall customer satisfaction.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

SEPTEMBER 2, 2022

As a VP of Customer Success, you will onboard and guide customers to enable a seamless implementation experience. Understand every aspect of the customer business and prioritize customer needs. Build & Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

CSM Practice

JANUARY 17, 2017

To try and assess the answer to this question, I interviewed Noy Bar, Americas Region Customer Success Manager at HP Enterprise and Anna Connell, Sr. Director of Global Subscription Sales at Proofpoint. Traditionally speaking, on-premise clients are not accustomed to having a formal Customer Success program.

SaaS 40

SaaS Accountability Metrics Enterprise 40

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction. Create a company-wide culture of Customer Success.

Enterprise 10

Enterprise Customer advocacy Best practices Sales 10

SmartKarrot

JULY 2, 2020

Role: Customer Success Manager Location: Sofia, Mexico, US Organization: FocusVision The CSM is responsible for ensuring the client’s success across FocusVision software products. CSM’s build relationships with their assigned accounts and perform quarterly business reviews to identify gaps in training, product or adoption.

Customer advocacy 10

Customer advocacy Enterprise Accountability Education 10

SmartKarrot

AUGUST 4, 2020

Identify upsell and cross-sell opportunities by introducing new products and features that will drive additional value for the customers. You will also be responsible for developing effective and specific account plans, as well as ensuring revenue target delivery and sustainable growth. Develop a pipeline to drive revenue growth.

Upselling 10

Upselling Customer advocacy Accountability Enterprise 10

SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.

Engineering 10

Engineering Enterprise Customer advocacy Sales 10

SmartKarrot

JANUARY 28, 2021

Apply here: [link] Role: Customer Success Manager, Enterprise Location: Scottsdale, AZ, US Organization: Reputation.com As an Enterprise Customer Success Manager, you will maintain frequent engagement with Director/VP/C-Level customer sponsors and stakeholders to integrate Reputation into their daily workflow.

Upselling 10

Upselling Customer advocacy Enterprise Accountability 10

SmartKarrot

JUNE 15, 2020

Role: Customer Success Manager Location: San Francisco, US Organization: GetAccept Customer Success Manager is responsible for developing and maintaining existing customer relationships. You will work closely with their Sales, Product and Support teams to maximize customer satisfaction and overall happiness with the product.

Customer advocacy 10

Customer advocacy Enterprise Accountability Sales 10

SmartKarrot

FEBRUARY 8, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Austin, Texas Metropolitan Area Organization: ScienceLogic As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts. Develop ScienceLogic champions and generate customer references for the marketing team.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

JULY 14, 2021

Provide top-tier support for GoShare’s three core customer segments enterprise businesses, consumer, and contracted drivers. Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. This is a “player/coach” role by design.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. Ed Powers , Customer Success Consultant. Customer Success will grow businesses.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

SmartKarrot

JULY 19, 2021

Apply here: [link] Role: Customer Success Manager, Team Lead Location: Centreville, VA, US Organization: Stack Overflow As a Customer Success Manager, you will be responsible for customers’ growth & success via strategic development, key stakeholder management, data insights and account leadership.

Consulting 10

Consulting Consulting Customer advocacy Education 10

SmartKarrot

JULY 9, 2020

Apply here: [link] Role: Customer Success Manager Location: San Francisco, US Organization: People.ai As a CSM, You will have to work with the largest, most strategic, and important customers to ensure they significantly improve their business using the software. and the customers. Own the entire relationship between People.ai

Customer advocacy 10

Customer advocacy Upselling Accountability CRM 10

SmartKarrot

NOVEMBER 18, 2020

Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io Maximize customer retention metrics.

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

AUGUST 13, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Conga As a Customer Success Manager, you will lead, drive, and manage change within large, complex, enterprise organizations. Become a trusted advisor and advocate for customers’ executive sponsor(s).

Consulting 10

Consulting Consulting Customer advocacy Engineering 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

OCTOBER 25, 2019

Or I’ve had customers where they had a team of 15 full-time and create an entire new department about it because it was an organization-wide Enterprise issue. A: I would say it should really start during the sales process. Who in your organization is accountable for that? Director of Customer Success, Sendoso.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Technology 49