product call-center-analytics Accountability Course SaaS Sales 
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: . It ties up lines and makes the whole center fall behind. Tyler Riddell.
aircall
FEBRUARY 12, 2021
Operations is responsible for ensuring that the production process gets completed from beginning to end. Sales operations and support operations fall under the overall responsibility of your operations leader. . What Is Sales Operations? Collectively, sales team members make up a call center. .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
APRIL 23, 2019
PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). These phone calls are often kept for many reasons, including: Protection against liability. To train and evaluate call center staff. To ensure the quality of customer service.
aircall
MARCH 27, 2017
If you already have sufficient customer data at your disposal, you can already have a concrete understanding of customers’ interaction with your business and product. That’s why mapping the customer journey takes into account post-purchase engagement , hopefully to the point of advocacy. Let’s call them For Instance Inc.
JustCall
FEBRUARY 11, 2022
Bagging a sales job is like closing a sales deal. Instead of selling a product, you’re selling your candidature to an employer. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place.
Help Scout
AUGUST 8, 2018
When you’ve grown to love a product or a service, learning you need to shell out more money to maintain the status quo can be a bummer. Yet, on the SaaS side, they’re of particular interest, because customer service isn’t something we necessarily think about as a top priority in the world of software, at least in the aggregate.”.
Callminer
OCTOBER 11, 2018
From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. It’s no secret that many people can’t stand call centers…”.
Expert insights. Personalized for you.
334 
Let's personalize your content