ChurnZero

SEPTEMBER 16, 2021

There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 52

Sales Upselling Morale SaaS 52

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). There are many organizations which, for one or more reasons, collect credit card numbers over the phone. To train and evaluate call center staff.

Best practices 159

Best practices Call Center Banking Contact Center 159

Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. Tyler Riddell.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Amity

DECEMBER 9, 2016

Pay attention in pre-sales calls. When curious business owners are first evaluating your offering, they’ll often write or call into the support team first to ask questions. Whether your team then passes them on to a sales representative or answers the questions themselves, pay attention to the top queries that come in.

Marketing 109

Marketing SaaS Sales Surveys 109

aircall

FEBRUARY 12, 2021

Operations is responsible for ensuring that the production process gets completed from beginning to end. Sales operations and support operations fall under the overall responsibility of your operations leader. . What Is Sales Operations? Collectively, sales team members make up a call center. .

Call Center 62

Call Center CRM Analytics Coaching 62

ProProfs Blog

AUGUST 19, 2020

Here is a quick recap: Right before an overbooked United Express flight took off on April 9, 2017, airplane staff were recorded manhandling and forcibly removing passengers to make room for airline employees. . Now, businesses can have a hard time deciding which customer-facing email account (sales@, support@, refunds@, billing@, etc.)

Customer Service 158

Customer Service Airlines Customer centricity Accountability 158

CustomerSuccessBox

MARCH 31, 2022

This step is basically the process of orienting your customer to your product, services, or processes. Then after you pay for the product and get the receipt, the salesman just pushes you out the door without explaining the features, warranty, terms, and so on. Extra resource : Customer Onboarding Framework for B2B SaaS.

Best practices 52

Best practices SaaS Upselling B2B 52

NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Of course, including telecommuting in this work may appear to be a rather sophisticated sort of work that may appear to be rather sophisticated compared to typical customer service practice. But how exactly? Here are the 5 tips to tackle them: 1.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

ChurnZero

JUNE 18, 2021

The key thing about the exit interviews is that there should be no attempt at all at sales. Q: If you require customers to have a phone call when they request to cancel, should you still have a separate exit interview or conduct the interview during that time? Suddenly, you have them on the phone for 30.

Sales 98

Sales Surveys Scripts SaaS 98

Amity

FEBRUARY 2, 2016

Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. You’re chugging along when all of a sudden you get a call—one of your clients has lost all their data. McKinsey & Co.

SaaS 80

SaaS Education Customer retention Sales 80

Netomi

APRIL 7, 2023

Capable of answering hundreds of the most frequently asked questions, Juliet deflected tens of thousands of calls from its human agents, allowing them to focus on more complex interactions. Ali Rayl, Slack, Vice President of Customer Experience With a product like Slack, the range of queries varies greatly.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts.

Call Center 52

Call Center Metrics Abandon rate Management 52

JivoChat

AUGUST 24, 2021

Unfortunately, while most companies obsessively track sales and marketing numbers, they completely overlook customer service metrics—and miss out on the insights they can learn about customer service, customer satisfaction, and brand loyalty. As far as customer service metrics go, CSAT is perhaps the most important one to track.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59

Comm100

FEBRUARY 6, 2018

And it’s not just the cost per agent or interaction that companies need to take into account — deployment costs can also vary per software. Price : Sales Cloud ranges from $25-$300/user/month. Sales + Service Cloud ranges from $100-$325/user/month. Marketing and Commerce Clouds require users to call for estimates.

CRM 42

CRM Enterprise SaaS Marketing 42