Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. James Pollard. theadvisorcoach.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Vcaretec

JULY 18, 2023

There are extra factors you need to take into account when picking call center outsourcing companies in USA , but working within your budget and timetable is unquestionably a good place to start. Consult with your influencers before contacting anyone contact center vendor.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

SmartKarrot

NOVEMBER 22, 2021

Maintaining records for client accounts. Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments. Provide high-level technical support to customers and collaborate with Support to escalate and resolve complex customer issues.

Real estate 19

Real estate Technical Support Consulting Consulting 19

SmartKarrot

MARCH 20, 2023

Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. owning SMB and Enterprise account adoption, renewals, and growth across all industries.

Upselling 19

Upselling Enterprise Technical Support Finance 19

TeleDirect

AUGUST 23, 2019

Just some of the customer service demands today include: Round-the-clock feedback. When your customers feel the need to comment or provide feedback – which can be anytime – your 24/7 call center should have the inbound capacity to handle this communication, along with practical outbound solutions in place to effectively manage your brand.

Call Center 83

Call Center Technical Support outsourcing Contact Center 83

SmartKarrot

APRIL 3, 2023

Be a product guru by remaining current on new features, use your knowledge of the product constantly to provide the customer with the most value possible, and gathering feedback to encourage ongoing improvement. Handle client accounts, including new client onboarding, new client training, and ongoing client assistance.

Technical Support 19

Technical Support Accountability SaaS Coaching 19

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). Organize a RACI (Responsible, Accountable, Consulted, Informed) conversation, and outline the overall customer experience.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

SmartKarrot

MARCH 10, 2022

Ensure retention of key clients and growth of their accounts. Identifying blockers to account growth and client development and communicating them to the business. Consistent monitoring of key accounts to ensure retention, mitigate at-risk accounts and nurture the pipeline for existing client growth.

Technical Support 19

Technical Support Consulting Consulting Metrics 19

SmartKarrot

AUGUST 3, 2022

Collaborate with peers and Infogrid leadership to define the operating model for Customer Success Managers within the broader account teams. Drive growth in Infogrid’ installed base of customers through the strategic engagement of lighthouse accounts deepening the use of Infogrid SaaS platform to increase.

Technical Support 19

Technical Support Accountability Enterprise SaaS 19

SmartKarrot

APRIL 28, 2022

Become the primary point of contact for executives and decision-makers of customer accounts. Build and maintain high-quality, long-lasting, relationships with the executives of customer accounts. Work with the technical account team as needed for customer success. Support transition from sales prospects to active users.

Customer advocacy 19

Customer advocacy Technical Support Accountability Engineering 19

SmartKarrot

APRIL 3, 2023

Be a product guru by remaining current on new features, use your knowledge of the product constantly to provide the customer with the most value possible, and gathering feedback to encourage ongoing improvement. Handle client accounts, including new client onboarding, new client training, and ongoing client assistance.

Technical Support 15

Technical Support Accountability SaaS Coaching 15

SmartKarrot

NOVEMBER 18, 2021

Drive strong internal collaboration with the Account Management, Product, Services, and Support teams, as the quarterback of the customer experience and solution adoption. Manage the end-to-end campaign process with the support of your Customer Success Manager. Travel to customer sites for training or success meetings.

Technical Support 19

Technical Support Best practices Metrics Feedback 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. knowledge of market research, consumer feedback, and user requirements. 7+ years of experience working with or managing technical programmes, whether as a vendor, partner, ISV, consultant, or as a vendor.

Upselling 19

Upselling Technical Support SaaS Consulting 19

SmartKarrot

FEBRUARY 4, 2021

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors. Deliver Quarterly Reviews, Product Updates, Check-in, etc.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

AWS Machine Learning

AUGUST 3, 2023

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account. As always, AWS welcomes feedback. He provide technical support for customers through their AI/ML journey on the AWS cloud. He has a PhD in Engineering from the Technical University of Munich, Germany.

APIs 63

APIs Scripts Engineering Technical Support 63

SmartKarrot

FEBRUARY 10, 2021

Role: VP, Customer Success – AMERICAS Location: Fairfax, VA, US Organization: Daon As a VP Customer Success, you will ensure profitable delivery of customer deployments and consulting projects. Identify new sources of consulting services revenue. Ensure all account issues are quickly resolved.

Upselling 10

Upselling Construction Technical Support Consulting 10

SmartKarrot

MARCH 2, 2021

Work closely with the COO to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., This role is focused on customer success management and is not a technical support-related role. Consult with clients on product features, functionality, and onboarding best practices.

Consulting 10

Consulting Consulting Technical Support Best practices 10

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Client support and issue resolution. Onboard and train new customers on the solution.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

DECEMBER 3, 2020

Apply here: [link] Role: VP, Customer Success, Enterprise Location: Remote, San Francisco Bay Area Organization: ON24 As a VP, Customer Success – Enterprise, you will manage and provide escalation and support for Directors and CSMs in your group. Provide technical support through phone calls, email tickets, and online chat.

Enterprise 10

Enterprise Technical Support Accountability Coaching 10

SmartKarrot

MAY 27, 2020

Knowledge of Product and Technical Support . For a long time, organizations have had product success managers, account managers, and customer experience managers working together towards client retention. EQ is The New IQ . As a client success director, you have to focus on Emotional Intelligence.

B2B 10

B2B SaaS Technical Support Upselling 10

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

OctopusTech

MARCH 11, 2022

A call center is a connecting link between consumers and suppliers who provide goods and services as they gather information, consult with consumers, and execute their orders. The inbound customer support team will operate for a complete 24*7 and 365 days and solve all the queries of customers and offer them a great shopping experience.

Call Center 62

Call Center Inbound sales Technical Support Upselling 62

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software 98

call center software Call Center APIs Contact Center 98

ChurnZero

JUNE 26, 2020

Customer Service – What level of support and consulting do we need? Additional fees for license types, implementation, training, and technical support can lead to unintentional price mix-ups and underestimates. Do they support lite or read-only licenses? Are we willing to pay extra to get the right fit?

Technical Support 98

Technical Support Accountability Upselling Consulting 98

Netomi

FEBRUARY 28, 2022

Listening to customer feedback is also essential, she stressed, “we are constantly increasing the number of channels and ways to get feedback.” . That includes the need to ‘know your customer’ both from behavioral and feedback capturing & interpretation, and also ‘make customers feel known and valued’ through various levers.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Kayako

JANUARY 7, 2016

I think a big theme of 2016 will be unifying customer support channels and evolving the tools, team structures and operating styles needed to achieve that. Navsher Puar , Support Team Lead. This year the traditional support teams will embrace the elements of how account management is done in a big way.

Customer Support 56

Customer Support Self service Technical Support Consulting 56

JustCall

APRIL 5, 2022

If you do some research and have patience, you can bag a VoIP account for free. Yes, these types of accounts are not that easy to utilize as compared to the paid services offered by VoIP service providers. Still, it is possible to set up a free VoIP account just by yourself. 13 VoIP Benefits Why Businesses Love It.

voip 40

voip Interactive Voice Response Analytics Sales 40

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Customers appreciate: Faster, personalized customer support. Customers appreciate: The feeling that their feedback is important and acted upon.

Contact Center 116

Contact Center Technology Self service Call Center 116

JustCall

MARCH 23, 2023

For instance, your IVR prompt may read out: “ Press 1 to speak with a Support Agent; Press 2 to speak with a Sales Agent; Press 3 to get in touch with the Accounts Department. It is also meant to assist customers with activities such as account balance and the latest transactions.

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52