SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

MARCH 31, 2022

Monitor account and service health and develop plans to save at-risk accounts. Identify cross-selling opportunities that align customer, policy, and regulatory needs in order to boost customer satisfaction and grow the account. Lead, coach, and develop teams, bringing energy and passion for the business.

Finance 19

Finance Upselling Accountability Coaching 19

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” It can be particularly useful for ensuring compliance for industries like healthcare or finance. The last thing you want is for your agents to sound like bots!

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

SmartKarrot

OCTOBER 21, 2022

Interact with Sales, Product, Engineering, Support, Services, Finance and Executive teams to drive positive change on behalf of the customers. Work closely with Cellebrite’s sales/account managers to share customer issues, needs, growth opportunities, etc. Act as a thought leader within the customer community. Apply here: [link].

Finance 19

Finance Upselling Coaching Education 19

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Work closely with Account Management organization and implement changes as needed. Apply here: [link].

Finance 10

Finance Upselling Accountability Coaching 10

SmartKarrot

JULY 6, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities. Supporting the field-based new business sales team.

Coaching 10

Coaching Finance Upselling Customer centricity 10

SmartKarrot

OCTOBER 23, 2020

Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities. Also, align with finance and the management team on key metrics and objectives. Strategize and identify new use cases to grow accounts. Be a team player and coach other team members.

Finance 10

Finance Upselling Accountability outsourcing 10

SmartKarrot

MAY 24, 2021

Support the CS Team in developing scalable and effective processes for ongoing management of many complex accounts. Work with Incredible Health partners to identify and develop upsell and expansion opportunities across the customer base. Accountable for the customer-health post-sales. Apply here: [link].

Finance 10

Finance Upselling Coaching Accountability 10

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team. Apply here: [link] Role: Director / Sr.

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

JUNE 1, 2021

Support & coach the team on the methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets. Ensure that all customer requirements are taken in account from Open to Close and provide all means to secure them during projects. Assist the Project Manager on animation and decision making.

Best practices 10

Best practices Finance Benchmark Upselling 10

SmartKarrot

FEBRUARY 25, 2021

Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. Speaking regularly with key accounts to understand where the product can be improved.

Journey mapping 10

Journey mapping Finance Customer retention Upselling 10

SmartKarrot

DECEMBER 16, 2020

Work closely with Accounting, Finance, and Human Resources to establish rules, policies, and procedures associated with commercial and customer success compensation. Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success.

Journey mapping 10

Journey mapping Finance Upselling Coaching 10

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. Key Account Manager: A key account manager is an entry level to mid level sales job. One of the main objectives of a key account manager is to develop trust relationships with clients so they don’t end up turning to competition. Adopt Modern Sales Coaching Technique.

Sales 52

Sales B2C call center software B2B 52

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. Account expansion is often a more telling metric at this stage as those companies with high-growth potential will often see off-cycle expansion just a quarter or two into a new customer subscription – the proverbial land and expand. . ChurnZero raised a $2.5

SaaS 98

SaaS Metrics Sales Marketing 98

Amity

FEBRUARY 21, 2018

This is the never-ending mission of CSMs, managing accounts from onboarding, through adoption, to renewal or upselling/cross-selling, and repeat. Be sure to understand how Customer Success, Customer Support, and Account Management relate to one another in the company.

Upselling 77

Upselling Sales Finance Analytics 77

Tethr

JUNE 22, 2020

The what is the outcome that’s impacting your business, whether it’s a service or membership cancellation or an account closing or an influx of expensive calls. Ask yourself how you will use this insight to improve existing business processes, technology or help your organization coach and support employee skill-building to resolve the issue.

Customer Experience 67

Customer Experience Customer effort Interactive Voice Response Coaching 67

ChurnZero

MARCH 27, 2020

” As New York Magazine shares , during a postmortem, a Microsoft employee attributed Clippy’s fatal flaw to being “optimized for first use”—only taking into account novice Microsoft users. Example: Show the “Super Admin” WalkThrough for users who are “Admin” users at “Enterprise” accounts that have been “Onboarded.”.

Education 52

Education Upselling Personalization Finance 52