ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Benchmark 80

Benchmark Upselling Education Best practices 80

ChurnZero

DECEMBER 29, 2020

Learn why an operations role is the key to scaling Customer Success, what this role looks like within a mature organization, and when you should hire for it. Customer Success teams (and their customers alike) feel the pain of conducting QBRs dictated by a now seemingly arbitrary timeframe and requisite.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. How can CS orgs and teams – large, medium, small, and even indirect – leverage a compelling engagement model across various customer segments?

Journey mapping 98

Journey mapping Best practices Education Metrics 98

Education Services Group

DECEMBER 21, 2021

A Customer Health Score uses customer data points to determine the value that is being delivered to the customer. Typically represented as red, yellow, green, this score helps to identify which accounts are at risk and require urgent attention and which are doing well and can continue to be nurtured and primed for growth.

Journey mapping 52

Journey mapping Education Metrics SaaS 52

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. Bring back QR codes that direct to our LinkedIn accounts to make connecting on the fly easy and effortless. You know it’s a good conference if this was your only piece of feedback.).

Upselling 52

Upselling Sales Marketing Management 52

Education Services Group

OCTOBER 27, 2020

TSIA’s conferences are always jam-packed with best-practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. Chae Stewart, Digital Customer Success Manager. This year’s TSIA Interact was my first time experiencing the conference.

Education 52

Education Best practices Journey mapping Analytics 52

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members.

Upselling 19

Upselling Coaching Best practices Consulting 19

ChurnZero

DECEMBER 27, 2019

Do you have enough empathy to know how your response is being received through your customer’s eyes? Follow these reparative steps to salvage your relationship with upset and frustrated customers before they’re damaged beyond repair. . 6 Customer Retention Strategies That Kee p Customers Coming Back .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

SmartKarrot

JULY 27, 2022

Role: Director Customer Success Location: Remote, United States Organization: symplr As a Director of Customer Success, you will be responsible for providing leadership, mentoring, and professional development for customer success team members. Drive organizational process improvements for a world-class customer experience.

Engineering 19

Engineering Finance Best practices Upselling 19

Kayako

MAY 12, 2016

I looked around online for a place to learn about customer support, maybe exchange some ideas with others working support or find best practices… But there was none.”. Support Ops is the closest you can get to taking a course in customer support. Customer experience goes hand-in-hand with great support.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Customer Experience Podcasts | CX Podcasts | Colin Shaw .

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

FEBRUARY 2, 2016

We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years. The Reason Why More Companies Are Using Customer Success Teams to Ensure Customer Lifetime Value. March 21-22 - Customer Success Summit.

SaaS 80

SaaS Education Customer retention Sales 80

Education Services Group

MAY 11, 2018

Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. While attending this year’s Gainsight Pulse Conference, the significance of human-touch was made clear across the board. vCSMs deliver more customers who…. Renewal loss.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

JustCall

NOVEMBER 24, 2022

A s ales process is a map that guides your sales team on lead generation efforts, speeds quickly on best practices, and guides them at different stages of the sale. Prospecting can involve online research or participation in conferences or industry events. Why Build a Sales Process ? Some Facts – Let the Numbers Speak.

Sales 52

Sales B2B Surveys CRM 52

Education Services Group

APRIL 27, 2022

If you can mathematically show the relationships between each variable’s contribution to health score, then join me in a moment of giving ChurnZero’s marketing team props for the name of their conference series, BIG RYG (pronounced big-rig). ARPU (Average Revenue Per User): You’re the reason our TV subscription services are always increasing.

Metrics 98

Metrics Surveys SaaS CRM 98

Callminer

OCTOBER 22, 2019

.” – How to choose the best call center service for your business , The Business Journals; Twitter: @bizjournals. The best call center services offer both dedicated and shared agents. Dedicated agents are assigned only to your account, giving your company their full time and attention. Go to a call center conference.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

SmartKarrot

JANUARY 20, 2021

Provide real-time visibility into customer happiness and drive the right actions at the company to deliver a terrific customer experience. Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Apply here: [link].

Banking 10

Banking Best practices Engineering Upselling 10

Global Response

JANUARY 9, 2023

Business leaders agree: 64% of business leaders surveyed in 2022 said that customer service has a positive impact on their company’s growth, and 60% said that it improves customer retention. Excellent customer service drives customer loyalty and retention, which in turn increases revenue.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

Netomi

FEBRUARY 28, 2022

It’s a simple yet effective way to retain customers in a busy world.”. Irit Eizips – Chief Customer Officer & CEO, CSM Practice. “This is a mission I am passionate about and I’m looking forward to helping Udacity’s customers progress along their digital transformation journeys.”

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Best practices 10

Best practices Enterprise B2B Metrics 10

ChurnZero

DECEMBER 20, 2019

Sales teams receive compensation at the beginning of a customer journey and tend to be less invested in the longer-term outcome. It is important to align the goal of long-term customer retention across the company as it is the crux of continuous company growth. The best and worst customers get enough attention.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

Amity

AUGUST 5, 2016

How did you get started in Customer Success and what was your path into your current role? But during my time in customer enablement, I would only be engaged with a customer for a certain project and then have to move on. ” And I knew Customer Success was the evolution of that. What does success look like for them?

Enterprise 91

Enterprise Employee engagement Metrics Best practices 91

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. An accomplished Customer Success strategist, Irit has the rich legacy of being voted as one of the Top 100 Customer Success Strategists since 2013.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Coaching 0

Coaching Engineering Upselling Marketing 0