JustCall

JANUARY 23, 2024

This blog post will guide you through the process of getting started with WhatsApp Business for Teams and help you leverage its capabilities to enhance your business communication. What is the WhatsApp Business API for teams? Manage high query volumes by assigning agents to answer each query.

APIs 52

APIs Accountability CRM Interactive Voice Response 52

AWS Machine Learning

NOVEMBER 22, 2022

Each business unit in the enterprise has different translation workloads and often manages their own translation requirements and vendors. In this blog post, we demonstrate how to build a unified translation solution with customization features using Amazon Translate and other AWS services. API Gateway validates the API key.

APIs 70

APIs Enterprise Accountability industry standards 70

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. So, here’s our greatest hits compilation of our top content, milestones, and happenings from 2020.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. In the following sections of the blog, we cover different mechanisms Amazon Transcribe has to protect customer data both in transit and at rest.

Best practices 82

Best practices APIs Transportation Personalization 82

VirtualPBX

NOVEMBER 8, 2023

In this blog, we are excited to present three compelling case studies that vividly illustrate how VirtualPBX has significantly elevated the performance of these businesses, making them more efficient and customer-centric. Every missed call translated to lost business opportunities, a scenario that could not continue. The solution? VirtualPBX.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

Natalie Petouhof

JULY 14, 2015

Tweet Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Reducing the effort required to manage API’s can be keep to using resources in other ways that are not as easily automated.

APIs 45

APIs Management Analytics Accountability 45

SmartAction

FEBRUARY 20, 2024

By using API’s and generative AI technologies, financial institutions can verify customer identities quickly and securely. Self-Service Banking: Empowering Customers Through Automation Self-service banking , driven by automation, is redefining customer autonomy in managing financial transactions.

Banking 74

Banking Self service Virtual Agent APIs 74

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. Flywheel creates a data lake (in Amazon S3) in your account where all the training and test data for all versions of the model are managed and stored.

APIs 68

APIs Metrics Accountability Scripts 68

AWS Machine Learning

MAY 25, 2023

We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. We implement a chatbot application in Streamlit which invokes the function via the API Gateway and the function does a similarity search in the OpenSearch Service index for the embeddings of user question.

APIs 77

APIs Enterprise Accountability Chatbots 77

Nexmo

OCTOBER 20, 2020

In this tutorial, we’re going to be using the Vonage Voice API to learn how to quickly snap the former (DTMF) into our ASP.NET core applications. Collecting DTMF from a user over a PSTN call will involve the following: Setting up a Vonage API Account if you don’t have one. A Vonage API account.

Interactive Voice Response 96

Interactive Voice Response APIs Construction Accountability 96

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. What is customer success management or CSM?

Management 52

Management CRM Analytics Customer retention 52

AWS Machine Learning

JULY 25, 2023

These FMs can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document. Prerequisites To follow along with this post, you need the following: Access to an AWS account. and the kernel as Python 3.

APIs 79

APIs Healthcare Accountability Engineering 79

OctopusTech

MARCH 1, 2024

Shopify has become one of the most popular e-commerce platforms, offering entrepreneurs and small businesses a robust yet user-friendly system to create and manage an online store. Their user-friendly admin makes it simple to add products, customize the design, manage orders and inventory, and track analytics without needing to know code.

Analytics 62

Analytics APIs Enterprise Best practices 62

AWS Machine Learning

OCTOBER 10, 2022

GrabDefence (GD), Grab’s proprietary fraud detection and prevention technology, and AWS have launched GDxAFD, a fraud detection solution tailored for mobile apps that integrates GD’s device intelligence capabilities with Amazon Fraud Detector , AWS’s fully managed ML fraud detection solution.

APIs 70

APIs Accountability Metrics Government 70

AWS Machine Learning

JULY 5, 2023

The text can be input from the browser or through an API call to the endpoint exposed by our solution. This calls an API (3) through Amazon API Gateway , to invoke an AWS Lambda function (4). In this post, we present an interesting approach for highlighting text as it’s being spoken using Amazon Polly.

APIs 67

APIs Chatbots Education Accountability 67

AWS Machine Learning

JULY 18, 2022

In a previous post , we described a typical identity verification workflow and showed you how to build an identity verification solution using various Amazon Rekognition APIs. Applications invoke Amazon API Gateway to route requests to the correct AWS Lambda function depending on the user flow. Amazon S3 stores all the face images.

APIs 72

APIs Real estate Accountability Enterprise 72

AWS Machine Learning

DECEMBER 12, 2022

Amazon Comprehend provides customized features, custom entity recognition , custom classification , and pre-trained APIs such as key phrase extraction, sentiment analysis, entity recognition, and more so you can easily integrate NLP into your applications. JumpStart also provides other resources like notebooks, blogs, and videos.

APIs 75

APIs Accountability Enterprise Metrics 75

Nexmo

MAY 1, 2020

A service with 2FA support (such as a Google Account ). A Vonage APIs (formerly Nexmo) account. An ngrok account. A Heroku account. This is a very simple Interactive Voice Response (IVR) system, but we won’t go into how the Voice API works here. Vonage APIs Setup. installed locally (I used v12.6.1).

APIs 77

APIs Interactive Voice Response Accountability Scripts 77

AWS Machine Learning

JANUARY 9, 2024

To implement the solution, we use SageMaker, a fully managed service to prepare data and build, train, and deploy machine learning (ML) models for any use case with fully managed infrastructure, tools, and workflows. A Hugging Face account. Sign up with your email if you don’t already have account.

APIs 107

APIs Engineering Accountability Gamification 107

AWS Machine Learning

JANUARY 12, 2023

Amazon API Gateway with AWS Lambda integration that converts the input text to the target language using the Amazon Translate SDK. This solution has the following prerequisites: An AWS account. A Salesforce Trailhead account associated with your Salesforce Developer Edition org. Prerequisites. Salesforce Code Builder.

Customer Support 78

Customer Support APIs Scripts Enterprise 78

Nexmo

DECEMBER 16, 2019

With the Nexmo Voice API , you can give your Internet-connected home devices a phone number and a voice. This application requires you to have the following: Nexmo Account. Sensibo API Account. You will need your API credentials from both Nexmo and Sensibo. API Credentials. Sensibo API Credentials.

APIs 83

APIs Accountability Construction Management 83

AWS Machine Learning

SEPTEMBER 29, 2022

Without proper cost management and governance, your ML spend may lead to surprises in your monthly AWS bill. One thing to note: if you use AWS Organizations and have linked AWS accounts, tags can only be activated in the primary payer account. To tag existing domains and users, use the add-tags API.

Enterprise 71

Enterprise APIs Government Accountability 71

AWS Machine Learning

APRIL 12, 2023

When an Amazon Kendra index receives a query API call with a user access token, it validates the token using a shared secret key (stored securely in AWS Secrets Manager ) and gets parameters such as username and groups in the payload. These filtered results are returned in response to the query API call made by the application.

Enterprise 89

Enterprise APIs Engineering Management 89

Totango

APRIL 26, 2021

Digital Engagement – Living in a digital world means timely digital tools to manage, visualize, and drive the digital journey. As part of the Digital Engagement focus, next week we will share more on how to manage your customers’ digital journey in Totango using SucceasBLOCs. In Kyoto, we’re investing in: .

Scripts 62

Scripts APIs Customer retention Enterprise 62

aircall

DECEMBER 1, 2022

This app can be used by businesses to build a business profile and catalog that can be accessed by customers and to manage customer relationships through quick replies and away messages, as well as labels that can be used to sort messages. See Aircall’s integration with Kommo here. Salesforce.

APIs 117

APIs Customer Support Wait times Chatbots 117

AWS Machine Learning

OCTOBER 26, 2023

Drupal is a content management software. Based on the configuration of the Drupal connector, you can synchronize the connector to crawl and index different types of Drupal content such as blogs and wikis. For more information, see Overview of access management: Permissions and policies and IAM roles for Drupal data sources.

APIs 98

APIs Accountability Engineering Enterprise 98

VirtualPBX

MARCH 3, 2023

Track Team Activity with Webhooks & Zapier Webhooks are an HTTP-based callback function that allows lightweight, event-driven communication between application programming interfaces (APIs). Webhooks can be managed with some applications directly and can also be used in automation tools like Zapier, N8N, and others.

Customer Service 98

Customer Service Call flow voip CRM 98

VirtualPBX

NOVEMBER 10, 2020

In our case, we built connections to Zapier and the VirtualPBX API to automate the receipt of new text messages and provide an interface for sending individual replies to customers. Buttons, and Leveraging the VirtualPBX API. Airtable lets you create Apps within your account. The buttons shown and mentioned above are custom.

APIs 75

APIs Accountability Scripts Marketing 75

Expivia

AUGUST 4, 2023

Our team spent a substantial amount of time familiarizing themselves with the form and its nuances, ensuring that every detail was accounted for in the automation process. The APIs allowed us to automate the scoring of customer interactions at a much larger scale than could ever be achieved manually.

APIs 52

APIs Contact Center Call Center CRM 52

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Best practices 124

Best practices Government Engineering Accountability 124

Nexmo

JUNE 17, 2019

You can create your own voicemail application powered by the Nexmo Voice API and Ruby on Rails. A Nexmo Account. Set Up a Nexmo account. We are going to hold off on running the Nexmo initializer for now since we first need to create our Nexmo account and receive our API credentials. Set Up a Nexmo Account.

APIs 81

APIs Accountability Management 81

Nexmo

JUNE 17, 2019

You can create your own voicemail application powered by the Nexmo Voice API and Ruby on Rails. A Nexmo Account. Set Up a Nexmo account. We are going to hold off on running the Nexmo initializer for now since we first need to create our Nexmo account and receive our API credentials. Set Up a Nexmo Account.

APIs 81

APIs Accountability Management 81

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 71

APIs Banking SaaS Engineering 71

AWS Machine Learning

JUNE 20, 2022

This blog post is co-written with Nick Vargas and Anna Schreiber from Accenture. In this blog post, we show you how to build a self-service appointment scheduling solution built with Amazon Lex and Amazon Connect. Two AWS Identity and Access Management (IAM) policies: AppointmentSchedulerPinpointPolicy. Solution overview.

APIs 74

APIs Accountability Self service Scripts 74

Nicereply

JUNE 1, 2021

Argeweb created a test account with the top 5 SaaS suppliers and began testing their capabilities. The main factors Argeweb focused on were price , API access , and also GDPR compliance. “We Argeweb has implemented Nicereply via an API because they wanted to customize their Nicereply workflow to match their needs. “We

APIs 99

APIs SaaS Surveys Feedback 99

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 84

APIs Banking Analytics Accountability 84

AWS Machine Learning

JANUARY 6, 2023

TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. The rules in this engine were predefined and written in SQL, which aside from posing a challenge to manage, also struggled to cope with the proliferation of data from TR’s various integrated data source.

Personalization 66

Personalization APIs Engineering Enterprise 66