JustCall

APRIL 2, 2021

HIPAA refers to the Health Insurance Portability and Accountability Act of 1996. This may be done with the help of high-level encryption technologies including virtual private network (VPN) or transport layer security (TLS). Call Monitoring and Analytics Dashboard. So, let's first figure out what HIPAA compliance is all about.

voip 96

voip Healthcare Interactive Voice Response CRM 96

JustCall

APRIL 5, 2022

HIPAA refers to the Health Insurance Portability and Accountability Act of 1996. This may be done with the help of high-level encryption technologies including virtual private network (VPN) or transport layer security (TLS). Live Call Monitoring and Analytics Dashboard. So, let’s understand what HIPAA compliance is all about.

voip 52

voip Interactive Voice Response Healthcare Transportation 52

Quadient

JULY 25, 2022

Just like a journey could include many modes of transportation, customer journeys may involve multiple channels in pursuit of completing the task or achieving the desired outcome. Customer journey analytics is data-driven and brings your journey maps to life. Determine the time that it takes a customer to complete each interaction.

Journey mapping 52

Journey mapping Transportation Analytics Customer Experience 52

AWS Machine Learning

JANUARY 26, 2024

In addition to awareness, your teams should take action to account for generative AI in governance, assurance, and compliance validation practices. You should begin by extending your existing security, assurance, compliance, and development programs to account for generative AI.

Best practices 121

Best practices Government Engineering Accountability 121

AWS Machine Learning

SEPTEMBER 9, 2022

Amazon Cognito for user authentication with Transport Layer Security (TLS). Access to AWS services from Katib and from pipeline pods using the AWS IAM Roles for Service Accounts (IRSA) integration with Kubeflow Profiles. We then use Kibana and the Grafana UI for searching and filtering logs and metrics. Logging and monitoring.

Engineering 75

Engineering Healthcare APIs Scripts 75

JivoChat

JULY 28, 2021

Do you need a basic chat app for a small team, or a feature-rich platform that provides detailed analytics? If you anticipate your customers sharing personal or financial information via live chat, look for a live chat app that uses transport layer security (TLS) for end-to-end security and a web application firewall. Chat analytics.

Sales 52

Sales APIs Chatbots Enterprise 52

JivoChat

JULY 29, 2021

As users move through your site, chatbots record page visits, clicks, time on page, and other metrics that can help you offer a better user experience and increase conversions. Look for chatbot software that includes Transport Layer Security (TLS) that encrypts data during transfer, and a Web Application Firewall. Business analytics.

Chatbots 52

Chatbots Sales APIs Enterprise 52

JustCall

APRIL 5, 2022

If you do some research and have patience, you can bag a VoIP account for free. Yes, these types of accounts are not that easy to utilize as compared to the paid services offered by VoIP service providers. Still, it is possible to set up a free VoIP account just by yourself. Call analytics. VoIP operates on the Internet.

voip 40

voip Interactive Voice Response Analytics Sales 40

aircall

JUNE 16, 2021

It was especially important for the Health and Home sectors and the Shipping and Transport sectors. One way to get this knowledge with every call is to integrate CRM with your phone system , which will automatically pull up a customer’s complete account history. And it’s important to remember that a “fast” response isn’t a fixed time.

Customer Service 62

Customer Service Surveys Customer retention Coaching 62

SmartKarrot

FEBRUARY 12, 2021

Define operational metrics for the team and establish a system for tracking metrics. Optimize customer engagement, retention, renewals & account growth across real estate and business (Auto, Finance, Digital, etc). Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.

Real estate 10

Real estate Complaint resolution Transportation Finance 10

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

AWS Machine Learning

AUGUST 22, 2023

However, sometimes due to security and privacy regulations within or across organizations, the data is decentralized across multiple accounts or in different Regions and it can’t be centralized into one account or across Regions. Each account or Region has its own training instances.

Scripts 71

Scripts Accountability Transportation Benchmark 71

Balto

OCTOBER 31, 2022

Here’s how you can apply these findings: Set up an onboarding buddy system that pairs new hires with tenured agents Apply an accountability schedule to the program. But knowledge retention isn’t the only metric worth looking at. Transportation. Manufacturing. Professional Services. Real Estate. Technology. Telecommunications.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52