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5 Rules That Absolutely Build Customer Loyalty

Beyond Philosophy

Many organizations drive their actions to suit quarterly reporting, sales figures, and profits for this year and, as a result, don’t think long term. Wells Fargo is a big retail bank in the U.S. Customers often didn’t know about it until an additional credit card arrived or the new account showed up in their statement.

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Loyalty Programs!?! We Don’t Need No Stinkin’ Loyalty Programs!!!

Beyond Philosophy

A third is “Bluebird”, a prepaid debit card which functions as a Walmart customer’s alternative to having a checking account, with which they can make deposits, pay bills – – and shop at Walmart. Walmart, has been considering development of its own ‘house’ bank, which would provide even more customer data. also has no loyalty program.

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Guest Blog: “Zhuzhing Up” Humans in the Contact Center

ShepHyken

Yet bank employees did not disappear with the advent of the ATM. Airline agents are still at check-in counters to guide passengers after self-service kiosks and to arrange complicated ticketing. Accountants today couldn’t imagine performing their job without some form of calculator. Technology replacing humans.

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The shift: From customer service to customer experience

Vonage

Gone are the days where banks were building their profits on overdraft fees,” says Peter Strazalkowski, Salesforce AE for Coveo, a provider of intelligent and predictive search technologies. People coming into the bank to make a simple transaction may also ask about opening a savings account for their child’s college.

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4 simple ways companies have embraced digital to increase customer satisfaction

Interactions

Who wants to take time out of their day and stand in line at the bank just to cash a check? Thankfully banks and financial institutions, as part of their digital strategy, found a better way. In the last decade or so, banks have allowed you to use your smartphone to upload images of your checks and cash them in your account.

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How To Boost Your Sales with Mass Text Messaging in 2019

CrazyCall

But what about sales promotion via mass text messaging? In this article, we will give you the basic guide on how to boost your sales sending promotional mass text messages. Alaska Airlines uses it to coordinate flight crew schedule changes by instantly confirming updates with affected employees. Wanna sales?

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Federal Express sets a benchmark on how to improve customer experience

Vonage

Whenever I call Federal Express to arrange an outgoing shipment of Ron Kaufman books, tapes, videos and learning resources, FedEx already knows my name, address and account number … even before I tell them who is calling. Compare this with the telephone service from my favorite airline and taxi companies. Finally, I asked.