Hodusoft
MAY 10, 2023
between 2021 and 2026. This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs.
JustCall
MARCH 9, 2023
Excellent customer service is every organization’s priority. But providing great customer service, time and time again, is easier said than done. In this article, we will decode everything you need to know about customer service and what it takes to drive customer service success.
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JustCall
OCTOBER 25, 2023
As you know, call centers are always under pressure to deliver great customer service and boost sales. According to a Gartner report , one in 10 agent interactions will be automated by 2026. Data Validation & Cleansing Implement automated data checks for CRM accuracy and error reduction. of interactions today.
3CLogic
NOVEMBER 27, 2023
Despite the advances in technology especially when it comes to communication channels, voice is still the go-to method for most customers reaching out for support. Artificial Intelligence (AI) language models may increase the sophistication of customer service, but customers still want to hear a voice at the other end of their interaction.
Hodusoft
OCTOBER 14, 2022
trillion USD by 2026. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. because 73% of buyers admit customer service experience is the key influencer in their purchase decision. Boost agent productivity with CRM integration. Post-sales follow-up.
3CLogic
JANUARY 24, 2024
Your organization can improve operational efficiency , effortlessly driving humanized customer interactions for an increased number of customers, without the need for additional agents. Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems?
Babelforce
AUGUST 25, 2022
A recent report states that the worldwide market for VoIP services should rise from $85.2 billion by 2026, with a CAGR of 3.8% from 2021-2026. Yet there are tons of businesses around the world that are yet to take advantage of the benefits VoIP technology services offers. billion in 2021 to $102.5 mo per user extension.
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