JustCall

MARCH 9, 2023

Excellent customer service is every organization’s priority. But providing great customer service, time and time again, is easier said than done. In this article, we will decode everything you need to know about customer service and what it takes to drive customer service success.

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Customer Service Morale Chatbots Customer Care 40

Hodusoft

MAY 10, 2023

between 2021 and 2026. This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs.

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Call Center Abandon Call Interactive Voice Response call center software 100

JustCall

OCTOBER 25, 2023

As you know, call centers are always under pressure to deliver great customer service and boost sales. According to a Gartner report , one in 10 agent interactions will be automated by 2026. With comprehensive documentation and responsive customer support, you can set up your first campaign in a short while.

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3CLogic

NOVEMBER 27, 2023

Despite the advances in technology especially when it comes to communication channels, voice is still the go-to method for most customers reaching out for support. In fact, 80% of consumers rank phone interactions as their preferred customer service channel. While 1.6%

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Hodusoft

OCTOBER 14, 2022

trillion USD by 2026. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. because 73% of buyers admit customer service experience is the key influencer in their purchase decision. Boost agent productivity with CRM integration. Promotion, etc.

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Contact center software Contact Center Abandon rate CRM 52

3CLogic

JANUARY 24, 2024

Your organization can improve operational efficiency , effortlessly driving humanized customer interactions for an increased number of customers, without the need for additional agents. Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems?

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Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. Strategies in Optimizing Call Center Customer Support for Increased Revenue.

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