Hodusoft

OCTOBER 14, 2022

trillion USD by 2026. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. because 73% of buyers admit customer service experience is the key influencer in their purchase decision. Boost agent productivity with CRM integration. Post-sales follow-up.

Contact center software 52

Contact center software Contact Center Abandon rate Analytics 52

JustCall

OCTOBER 25, 2023

As you know, call centers are always under pressure to deliver great customer service and boost sales. According to a Gartner report , one in 10 agent interactions will be automated by 2026. Data Validation & Cleansing Implement automated data checks for CRM accuracy and error reduction. of interactions today.

CRM 52

CRM Call Center Call Logging Sales 52

JustCall

MARCH 9, 2023

Excellent customer service is every organization’s priority. But providing great customer service, time and time again, is easier said than done. In this article, we will decode everything you need to know about customer service and what it takes to drive customer service success.

Customer Service 40

Customer Service Morale Chatbots Customer Care 40

Hodusoft

FEBRUARY 1, 2023

According to a recent study , the global market for mobile banking is expected to reach a staggering $ 1824 million by 2026, with a compound annual growth rate (CAGR) of over 12.2% In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market.

Finance 52

Finance Banking voip Analytics 52

3CLogic

APRIL 17, 2023

Despite all the advancements in technology over the past few decades, most of today’s customers are going to pick up the phone to get in touch with businesses for support. In fact, 76% of customers say that phone is their preferred channel of communication when they have a customer service need.

Interactive Voice Response 52

Interactive Voice Response Self service CRM Engineering 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. No company can afford to be a customer service laggard. Staffing Adjustments.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

3CLogic

JANUARY 24, 2024

In fact, Gartner predicts an $80 billion reduction in contact center labor costs by 2026, thanks to Conversational AI eventually addressing many of the mundane tasks live agents handle today. Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64