CustomerSuccessBox

DECEMBER 9, 2021

2021 passed away like a breeze but along with came a lot of lessons. This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Customer Success is a tricky department because it does not yield instant ROI. Customer Satisfaction Score (CSAT).

SaaS 52

SaaS Benchmark Customer advocacy Upselling 52

ClientSuccess

FEBRUARY 15, 2021

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . Ready to learn more?

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

JustCall

MARCH 8, 2023

With her expertise in employee and customer understanding, retention, satisfaction, engagement, and experience design, Annette is helping companies across the globe deliver better experiences for all their stakeholders. Sue Duris is a customer experience and marketing leader with over 20 years of experience in the B2B sector.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. She has also geared up many product-based SaaS companies as an Investor in recent times.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JUNE 11, 2021

These customer success certifications can give immense value and create an edge in the complex market. In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. Customer Success Academy’s CS Course.

Best practices 22

Best practices SaaS Accountability Education 22

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals.

Journey mapping 52

Journey mapping Best practices Consulting Consulting 52

SmartKarrot

DECEMBER 21, 2021

In 2019, there were 40,000 CS job vacancies available in the UK alone, and the number is constantly growing with increasing competition in the SaaS market. So in 2021, it’s time that CS is provided with a seat at the C-suite table and made part of CXO conversations. Customer Success Trends that C-Level Leaders should Note.

SaaS 19

SaaS Customer centricity B2B Sales 19

JivoChat

JULY 14, 2021

If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. Not only will your company go up in the estimation of your target market, but your business will benefit in many ways.

Self service 52

Self service Chatbots B2B Customer centricity 52

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

SmartKarrot

JANUARY 5, 2022

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Lincoln Murphy. Jay Nathan. Kristi Faltorusso.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MARCH 25, 2022

SaaS products like Dropbox and Slack have used the product-led approach, and they have set an example of how to lead the market using the product as the driver of growth. However, the majority of SaaS companies that have adopted the approach have reaped benefits from it. Easier to conduct marketing experiments to aid PLG.

SaaS 10

SaaS Self service Sales Analytics 10

SmartKarrot

JANUARY 12, 2021

With so many tech-companies supplying healthcare-related software products, customer success in healthcare has become an indispensable part. Healthcare industry is growing at a rapid rate with a CAGR of 13% and is expected to reach the market cap of $76 bn by the year 2025. Customer success best practices in healthcare.

Healthcare 10

Healthcare Best practices SaaS Customer centricity 10

SmartKarrot

APRIL 23, 2021

While sales executives always have a seat at the C-Suite, it is required the Customer Success and Revenue executives also have a seat. The SaaS sector specially needs a specialised individual dedicated to focusing on revenue and prioritising expanding revenue. This alignment is caused by a customer-centric attitude and a CRO.

SaaS 10

SaaS Sales Marketing Analytics 10

Satrix Solutions

JANUARY 24, 2022

Under these new conditions, one thing remains undeniable, a strong customer experience (CX) is a business imperative. Today, B2B customers stay loyal to organizations due to the experience they receive rather than simply the price or quality of a SaaS platform.

Customer Experience 97

Customer Experience B2B Customer centricity Feedback 97

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Increasing product adoption and customer ROI with thoughtful approaches. We’ve made believers out of executives, product, sales and marketing!”.

SaaS 98

SaaS Accountability Feedback Customer advocacy 98

SmartKarrot

NOVEMBER 25, 2020

Why should SaaS have all the fun? Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed. have broken the internet with their customer success stories.

Best practices 10

Best practices SaaS Benchmark Metrics 10

ClientSuccess

DECEMBER 28, 2020

Over the past several years, customer success has gone from a department only forward-thinking organizations had to an integral part of every single SaaS company in the world. With every new customer issue or new solution on the market, the overarching message and focus of customer success becomes that much more convoluted.

SaaS 88

SaaS Finance Customer centricity Metrics 88

Netomi

FEBRUARY 28, 2022

As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. As Pixalate’s Senior Vice President, Global Customer Success, Amanda oversees the company’s growing global customer success team, including the East and West Coasts of the U.S., EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CustomerSuccessBox

NOVEMBER 23, 2021

What place for customer loyalty in your marketing strategy? Within the customer success mix of your company, it is essential to leave a place for an effective loyalty strategy. Definition of Relationship Marketing. There are many tips and tools to build customer loyalty ! How to Increase Customer Loyalty.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

SmartKarrot

DECEMBER 3, 2020

With the Coronavirus pandemic that has shaken the world in 2020, it is important to look for improvements in customer retention in 2021. Here are 10 New Year’s resolutions for customer success managers in 2021. Create a customer-centric culture. Focus on Customer Journey.

Management 10

Management Customer centricity Journey mapping SaaS 10

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. Let’s have a look at a few and discover how these customer success trends can help your business stand out in the challenging market conditions. Customer Success is going to be the Centre Of Attraction.

Journey mapping 8

Journey mapping SaaS Customer retention Metrics 8

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. Let’s have a look at a few and discover how these customer success trends can help your business stand out in the challenging market conditions. Customer Success is going to be the Centre Of Attraction.

Journey mapping 8

Journey mapping SaaS Customer retention Metrics 8

SmartKarrot

JANUARY 15, 2021

When it comes to the customer experience organizational structure, CX must be practiced in different ways and capacities by the following departments: Marketing Sales Product Management Customer Service Customer Success. A CXO must be responsible for turning an organization into a customer-centric one.

Customer Experience 11

Customer Experience Analytics Sales Feedback 11

SmartKarrot

JANUARY 22, 2021

Is it really 2021? It is a given that the oddities of complex changes have surfaced on the face of Planet Earth but one that stays rooted are the customers and the value that we strive to woo them with, has not seen a massive change. Here is what we will be delving into today: Customer Success: Past. Customer Success: Present.

SaaS 10

SaaS Customer centricity CRM Analytics 10