Remove 2021 Remove Accountability Remove APIs Remove Personalization
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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning

Personalized search – Web-scale search over heterogeneous content benefits from a hybrid approach. Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. billion for 2021, 2022, and 2023.

APIs 110
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The 2021 Caller Authentication Guide for Contact Centers

pindrop

Caller authentication is the process of verifying the identity of persons via the phone channel. You definitely have to review your related processes if: There is a lack of personalization in the customer experience especially when calling from a verified number. There are frequent security issues possibly leading to account takeovers.

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Knowledge Bases for Amazon Bedrock now supports metadata filtering to improve retrieval accuracy

AWS Machine Learning

Using metadata filters on work groups, business units, or project IDs, you can personalize the chat experience and improve collaboration. Filters on the release version, document type (such as code, API reference, or issue) can help pinpoint relevant documents. If you want to follow along in your own AWS account, download the file.

APIs 106
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Implement real-time personalized recommendations using Amazon Personalize

AWS Machine Learning

Businesses use their data with an ML-powered personalization service to elevate their customer experience. Amazon Personalize accelerates your digital transformation with ML, making it easier to integrate personalized recommendations into existing websites, applications, email marketing systems, and more.

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ChurnZero’s Greatest Hits from 2020 Feat. Top 10 Blog Posts and Other Noteworthy News

ChurnZero

A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. Not to be that person, but you kind of had to be there. Rethinking the Quarterly Business Review (QBR).

SaaS 98
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Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

A [Dave]: I personally think it’s misleading. A [Dave]: I would note in the footnotes that some people have opt outs, but personally they were not available to renew. My first answer is – just as a business finance-oriented person and former CEO – I like the notion of each CSM having their own MRR. They got lucky.

SaaS 98
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ChatGPT, GPT-3, and Your Conversational AI Solution

Creative Virtual

We’ve been having lots of discussions with our customers and partners, as well as internally, about how this can deliver value to businesses using our V-Person solutions. What kind of AI is ChatGPT and how is that different from how V-Person works? Can businesses use ChatGPT to directly answer questions from customers and employees?