Totango

SEPTEMBER 17, 2021

A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. Creates Upsell Opportunities. A free version of your product gives your sales team an opportunity to extend an upsell offer. What Are the Pros of a Freemium SaaS Model?

SaaS 74

SaaS Best practices Upselling Journey mapping 74

Education Services Group

JANUARY 18, 2022

We’re talking big picture, financial perspective data and analytics, baby! From a financial or accounting perspective, they do technically differ slightly, but not in a way that affects how CS will use this metric. The 2021 Customer Success Leadership Study revealed that 55% of CS groups own renewals , and 48% own customer expansion.

Metrics 52

Metrics Upselling Analytics Sales 52

TeamSupport

JUNE 15, 2020

The strategies we originally put in place for the remainder of 2020 and looking ahead to 2021 will have to be modified as the landscape changes. The TeamSupport software allows companies to have a macro view of their business customer accounts with micro visibility into the individual contact history. That is the case for any business.

B2B 64

B2B Self service B2C Customer Support 64

Inbenta

DECEMBER 14, 2021

According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). They can push promotions in a specific timeframe and recommend or upsell insurance plans by making suitable suggestions at exactly the right moment. Ask: Provide account access and support.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

Inbenta

MAY 16, 2022

From scheduling to account checks and top-ups, chatbots provide a way for customers to carry out a variety of service operations, without the need for a live agent. This allows the AI to access account information on interests, previous purchases, and buying behavior of customers. relevance 26.3% Here is his LinkedIn.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

JivoChat

AUGUST 18, 2021

This article is your guide on how to improve customer experience in 2021. Businesses and consumers have all kinds of ways to connect in 2021. Chatbots can provide service at all hours, increase customer satisfaction, upsell customers, and even boost conversion rates. Review analytics. Smartphone apps. Social media.

Customer Experience 52

Customer Experience Chatbots Customer retention Feedback 52

CCNG

OCTOBER 19, 2022

Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Martech Alliance, 2021) Customer-obsessed businesses expect to be 7x more relevant to customers, 5x more likely a top provider of products, and 4x more profitable.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. Read below to learn about the awards and meet this year’s winners.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

Quiq

JUNE 1, 2022

Validating purchases, offering product suggestions, and upselling/cross-selling should fall into your digital customer service strategy. million Americans shopped online in 2021 —and the number is growing every year—the digital customer experience is more important than ever. What is my account balance? What is my login?

Customer Service 77

Customer Service Interactive Voice Response Contact Center Chatbots 77

JivoChat

JUNE 9, 2021

In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. After the leads are qualified by the chatbot, a customer service agent or account executive can follow up. Upsell and cross-sell. Conduct surveys. Source: Jenny. Source: Jenny. Track user interactions.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Quiq

JUNE 1, 2022

Validating purchases, offering product suggestions, and upselling/cross-selling should fall into your digital customer service strategy. million Americans shopped online in 2021 —and the number is growing every year—the digital customer experience is more important than ever. What is my account balance? What is my login?

Customer Service 52

Customer Service Interactive Voice Response Contact Center Chatbots 52

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

CustomerSuccessBox

FEBRUARY 28, 2022

Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. It shows that any acorn can turn out to be a larger account as it started from an acorn. Which is the key customer retention metrics to track?- Gross Retention Rate or the Net Retention Rate?

SaaS 52

SaaS Best practices Enterprise Customer retention 52

JivoChat

JULY 29, 2021

Then we’ll share our list of the 11 best AI chatbot options for 2021. To get the most out of your AI chatbot, make sure it can integrate with the platforms you use every day — your content management system, your e-commerce store, and, of course, Google Analytics. Analytics and reporting. 11Best AI Chatbot Solutions for 2021.

Chatbots 52

Chatbots Sales APIs Enterprise 52

JivoChat

JUNE 15, 2021

It provides parameters for metadata, alt text, blog optimization, and you can use this app’s analytics to improve conversion rate optimization and evaluate the strength of your calls to action. With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. Used for: Post-purchase upsells.

Upselling 52

Upselling Analytics Sales Marketing 52

JivoChat

MAY 26, 2021

Another growing type of m-commerce is mobile banking, which allows customers to access their accounts and make a transaction from their phone. Similar to online banking, mobile banking allows customers to transfer money, set up direct debit payments, and check their account balances. Train agents to upsell and cross-sell.

Banking 52

Banking Chatbots Upselling Sales 52

Totango

JULY 19, 2021

An understanding of how to apply the insights generated by analytics. In a 2021 survey performed by Totango, 43% of respondents reported spending more than 50% of their time working with marketing and 56% of respondents said they spend more than 50% of their time working with service and support teams. Onboarding. Customer advocacy.

Upselling 123

Upselling Feedback Surveys Customer advocacy 123

JivoChat

JULY 25, 2021

Take a look at what we learned in our roundup of the 31 best WooCommerce plugins in 2021. With this information, agents can easily upsell, cross-sell, or share special offers with loyal customers. This app helps B2B customers manage their own accounts. Account details. Predictive purchasing analytics. Key features.

Sales 52

Sales Accountability Upselling B2B 52

JivoChat

FEBRUARY 24, 2021

We asked 22 Shopify store founders and marketing experts to share their best tips for getting more Shopify sales in 2021. Add upsells and cross-sells at checkout. In Shopify, you can show upsells and cross-sells on a popup when a customer adds an item to their cart. Mandatory account creation. Website crashed.

Sales 59

Sales Advertising Marketing Personalization 59

CustomerSuccessBox

JULY 22, 2022

These interactions include the first impression of the company, face-to-face communication with a customer support agent, access to self-service resources, upselling initiatives, and advice from customer success managers. In 2021, more than 88 percent of businesses began giving the customer experience a higher priority.

SaaS 52

SaaS Journey mapping Self service Upselling 52

JivoChat

APRIL 21, 2021

Live chat tools provide more upsell and cross-sell opportunities. These site visitors present prime opportunities to upsell or cross-sell — the probability of selling to them is roughly 60% to 70% , so why not try to land a bigger sale? Mobile now accounts for nearly 60% of global web traffic. 9 Best Live Chat Tools for 2021.

Chatbots 52

Chatbots Analytics CRM Sales 52

JivoChat

JULY 28, 2021

This post may help you zero-in on the best website chat app for your business — read on to learn more about the 15 best live chat apps in 2021. **The The 15 best live chat apps to boost sales and support in 2021. Do you need a basic chat app for a small team, or a feature-rich platform that provides detailed analytics?

Sales 52

Sales APIs Chatbots Enterprise 52

TechSee

MARCH 7, 2019

In fact, Gartner predicts that by 2021, 25% of digital workers will use a VEA on a daily basis, up from less than 2% in 2019. With speech analytics, agents are equipped with a wide range of voice-based tools, enabling auto-recognition of accent, gender, and emotion. Building a better VEA.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Netomi

FEBRUARY 28, 2022

A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

JANUARY 22, 2021

Is it really 2021? This not only brought out a huge change in generating upselling and cross-selling opportunities but also led more marketers to empower better and contribute more to the bulging revenue. Did we successfully make it through 2020 and the years ahead of that? With this, the horrific churn rates began taking a backseat.

SaaS 10

SaaS Customer centricity CRM Analytics 10