UK Scores Fall Whilst U.S. Rise – What’s The Problem?
Beyond Philosophy
DECEMBER 19, 2017
Just 12 months ago in 2015, they scored 7.33; in 2017, just 7.08. The fact that QVC understands this and incorporates the concept throughout their organization makes it a natural leader in Customer Experience. Secondly, the UK are not as customer-centric as U.S They can adopt a customer-centric culture.
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