2017 Banking Calibration Customer centricity 
Customer Relationship Metrics
JULY 26, 2017
In a study by Jobvite, 95% of recruiters say hiring will be as or more competitive in the coming year (2017). And it sets agents up to fail in a customer-centric world. The knowledge gained from customers must be the primary driver for your performance measurement and the employee development actions that take place.
The Petrova Experience
APRIL 4, 2023
Back in 2017 when we served on the AI Advisory Committee for Execs In the Know, we wrote an article about the role of artificial intelligence in the future of business. Our article called out, rather presciently, the need for governance, standards, and the human touch in the scope of AI for customer experience and other business imperatives.
Expert insights. Personalized for you.
211 
Let's personalize your content