Input your email to sign up, or if you already have an account, log in here!

I forgot my password
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Enter your email address to reset your password.
A temporary password will be e‑mailed to you.

Nevermind, I remember my password
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

BE IN THE KNOW ON

Customer Contact Central

Expert insights. Personalized for you.

We organize all of the trending information in your field so you don't have to.
Join 35,000+ users and stay up to date on the latest articles your peers are reading.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
  • Newsletter
  • About You
  • Verify
  • Social
  • Interests
  • Company

Get the good stuff

Subscribe to the following Customer Contact Central newsletters:

You must accept the Privacy Policy and Terms & Conditions to proceed.

 Terms and Conditions and  Privacy Policy
We request your consent to allow us to send you newsletters and resources (webinars, eBooks, white papers) to the email address you have provided.
More More Details
If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

Contact Information:
Aggregage
info@aggregage.com
525 South Douglas St., Suite 260, El Segundo, CA 90245

You know about us, now we want to get to know you!

Check your mail

We've sent an email to . Please verify that you have received the email.

We have resent the email to

Let's personalize your content

Use social media to find articles

We can use your profile and the content you share to understand your interests and provide content that is just for you.

Turn this off at any time. Your social media activity always remains private.

Let's get even more personalized

Choose topics that interest you.

So, what do you do?

Are you sure you want to cancel your subscriptions?

Changing Country?

Accept Terms & Conditions

It looks like you are changing your country/region of residence. In order to receive our emails, you must expressly agree. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.

You appear to have previously removed your acceptance of the Terms & Conditions.

 Terms and Conditions and Privacy Policy
We request your consent to allow us to send you newsletters and resources (webinars, eBooks, white papers) to the email address you have provided.
More More Details
If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

Contact Information:
Aggregage
info@aggregage.com
525 South Douglas St., Suite 260, El Segundo, CA 90245

We noticed that you changed your country/region of residence; congratulations! In order to make this change, you must accept the Aggregage Terms and Conditions and Privacy Policy. Once you've accepted, then you will be able to choose which emails to receive from each site.

You appear to have previously removed your acceptance of the Terms & Conditions.

You must choose one option

 Terms and Conditions and Privacy Policy
Continue

Please choose which emails to receive from each site.

  • Update All Sites
  • Update Each Site

Please verify your previous choices for all sites

Sites have been updated - click Submit All Changes below to save your changes.

We request your consent to allow us to send you newsletters and resources (webinars, eBooks, white papers) to the email address you have provided.
More More Details
If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

Contact Information:
Aggregage
info@aggregage.com
525 South Douglas St., Suite 260, El Segundo, CA 90245
  • Newsletter
  • About You
  • Social
  • Interests

Get the good stuff

Subscribe to the following Customer Contact Central newsletters:

You must accept the Privacy Policy and Terms & Conditions to proceed.

 Terms and Conditions and  Privacy Policy
We request your consent to allow us to send you newsletters and resources (webinars, eBooks, white papers) to the email address you have provided.
More More Details
If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

Contact Information:
Aggregage
info@aggregage.com
525 South Douglas St., Suite 260, El Segundo, CA 90245

You know about us, now we want to get to know you!

We've sent an email to . Please verify that you have received the email.

We have resent the email to

Let's personalize your content

Use social media to find articles

We can use your profile and the content you share to understand your interests and provide content that is just for you.

Turn this off at any time. Your social media activity always remains private.

Let's get even more personalized

Choose topics that interest you.

5 Top Customer Service Articles for the Week of September 11, 2017

ShepHyken

SEPTEMBER 11, 2017

The post 5 Top Customer Service Articles for the Week of September 11, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. A Pop Culture Guide to Customer Care Training by Matt Searfoss. TCFCR) Looking for a guide to build your customer care training session off of? MORE

Customer Service Customer Care Self service Technology 175
>

Not To Be Missed: The Best Of 2017

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. As the hustle and bustle of 2017 come to a close, here is a list of our top ten Customer Experience concepts to get your new year off to an emotionally engaging start. The post Not To Be Missed: The Best Of 2017 appeared first on. I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more. MORE

Entertainment Advertising Customer emotions Consulting 248
>

5 Top Customer Service Articles For the Week of June 5, 2017

ShepHyken

JUNE 5, 2017

The post 5 Top Customer Service Articles For the Week of June 5, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 11 Tips to Save Your Retail Business From Extinction by Anne Pilon. MORE

Airlines Telecommunications B2C B2B 162
>

5 Top Customer Service Articles for the Week of August 14, 2017

ShepHyken

AUGUST 14, 2017

The post 5 Top Customer Service Articles for the Week of August 14, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Appearing to Care by Seth Godin. MORE

Airlines Customer Service Customer Care Technology 170
>

2017 Temkin Emotion Ratings, U.S. & UK

Experience Matters

JULY 31, 2017

In this post, I examine the 2017 Temkin Emotion Ratings for the U.S. In January 2017, we surveyed 10,000 U.S. You can access the full datasets in the 2017 Temkin Experience Ratings, US and in the 2017 Temkin Experience Ratings, UK. 2017 Temkin Ratings 2017 UK Temkin Ratings Customer experience Emotionand UK, which is one of the components of the overall Temkin Experience Ratings, the openly available standard for CX metrics. MORE

Metrics Surveys Feedback Customer Experience 48
>

5 Top Customer Service Articles For the Week of March 27, 2017

ShepHyken

MARCH 27, 2017

The post 5 Top Customer Service Articles For the Week of March 27, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Experience, Innovation and the Slow Death of Famed Brands by Augie Ray. MORE

Benchmark Customer Service Advertising Metrics 179
>

5 Top Customer Service Articles For the Week of November 6, 2017

ShepHyken

NOVEMBER 6, 2017

The post 5 Top Customer Service Articles For the Week of November 6, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Your Customer Service Team Should Be in Every Strategy Meeting by Jaspar Weir. MORE

Customer Service Education Customer centricity Feedback 180
>

5 Top Customer Service Articles For the Week of January 16, 2017

ShepHyken

JANUARY 16, 2017

5 Key Customer Experience Trends for 2017 by Donna Peeples. Huffington Post) In the spirit of the New Year, here are my top 5 customer experience predictions and trends for 2017. Experts Share Their Top Choice for 2017 Contact Center Technology by Hagai Shaham. The post 5 Top Customer Service Articles For the Week of January 16, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. MORE

B2C Customer Service Chatbots Customer retention 185
>

5 Top Customer Service Articles for the Week of September 25, 2017

ShepHyken

SEPTEMBER 25, 2017

The post 5 Top Customer Service Articles for the Week of September 25, 2017 appeared first on Shep Hyken. by Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Why You Must Answer Every Negative Review by Jay Baer. Convince & Convert) When confronted with criticism, our instincts take over. MORE

Customer Service B2B Feedback Consulting 162
>

5 Top Customer Service Articles For the Week of March 20, 2017

ShepHyken

MARCH 20, 2017

The post 5 Top Customer Service Articles For the Week of March 20, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. No More Nonpologies: Apologize to Customers Like You Mean It by Leslie O’Flahavan. MORE

Scripts Customer Service Sales Customer Care 165
>

5 Top Customer Service Articles For the Week of May 29, 2017

ShepHyken

MAY 29, 2017

The post 5 Top Customer Service Articles For the Week of May 29, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How good is your company’s internal customer experience? by Nicolas Maechler. MORE

Airlines Customer Service Chatbots Customer Care 195
>

5 Top Customer Service Articles For the Week of December 11, 2017

ShepHyken

DECEMBER 11, 2017

Top 10 Wow Customer Service Stories for 2017 by Shaun Belding. Shaun Belding) With 2017 drawing to a close, we’ve gone through our notes to find what we felt were the top 10 Wow customer service stories of the year. The post 5 Top Customer Service Articles For the Week of December 11, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. MORE

Customer Service Customer centricity Technology Customer Experience 167
>

5 Top Customer Service Articles For the Week of April 24, 2017

ShepHyken

APRIL 24, 2017

2017 Customer Service Expectations Survey by Gladly. My Comment: Our friends at Gladly have released their 2017 Customer Expectations Survey. Forbes) While attending CES 2017 in Las Vegas, I spent a lot of time meandering around slot machines looking for meeting rooms, restaurants and taxi stands. Top 10 Customer Service Blogs to Follow in 2017 by Daniela Puzzo. The post 5 Top Customer Service Articles For the Week of April 24, 2017 appeared first on Shep Hyken. MORE

Customer Service Personalization Surveys Consulting 155
>

5 Top Customer Service Articles For the Week of November 27, 2017

ShepHyken

NOVEMBER 27, 2017

The post 5 Top Customer Service Articles For the Week of November 27, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. A 4-Step Formula to Create Freakishly Loyal Customers by Josh Linkner. Josh Linkner) In our transactional world of fickle customers, how do we snag the prize? MORE

Customer Service Surveys Customer Experience 167
>

Photo Album: Team Convoso at Call Center Week Las Vegas 2017

Convoso

JULY 5, 2017

Joined by all the brightest minds in telecommunications, team Convoso spent the week of June 27-30 as exhibitors at Call Center Week 2017. tradeshow Convoso call center week call center week 2017The highly anticipated event took place in The Mirage in Las Vegas, Nevada. During the event, Team Convoso was thrilled at the opportunity to touch base with some of our existing clients along with getting to build new relationships with a variety of potential new customers. MORE

Telecommunications Call Center 129
>

2017 Temkin Effort Ratings, U.S. & UK

Experience Matters

JULY 17, 2017

In this post, I examine the 2017 Temkin Effort Ratings for the U.S. In January 2017, we surveyed 10,000 Read More. 2017 Temkin Ratings 2017 UK Temkin Ratings Customer experienceand UK, which is one of the components of the overall Temkin Experience Ratings, the openly available standard for CX metrics. MORE

Metrics Surveys Customer Experience 48
>

5 Top Customer Service Articles For the Week of May 1, 2017

ShepHyken

MAY 1, 2017

The post 5 Top Customer Service Articles For the Week of May 1, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 1 simple reason why every business should be on Twitter by Mark Shaw. MORE

Transportation Entertainment Airlines Customer Service 176
>

5 Top Customer Service Articles for the Week of August 28, 2017

ShepHyken

AUGUST 28, 2017

The post 5 Top Customer Service Articles for the Week of August 28, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The Contact Center Playbook for Improving Customer Satisfaction [Whitepaper] by Nicolina Savelli. MORE

Customer Service Benchmark Analytics Big data 170
>

5 Top Customer Service Articles For the Week of March 6, 2017

ShepHyken

MARCH 6, 2017

The post 5 Top Customer Service Articles For the Week of March 6, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How Artificial Intelligence is Transforming Enterprise Customer Service by Adelyn Zhou. MORE

Customer Service Enterprise Best practices Feedback 179
>

5 Top Customer Service Articles for the Week of October 23, 2017

ShepHyken

OCTOBER 23, 2017

The post 5 Top Customer Service Articles for the Week of October 23, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The Most Costly Mistake In Business by Vala Afshar. MORE

Customer Service Personalization Metrics Technology 162
>

5 Top Customer Service Articles For the Week of April 3, 2017

ShepHyken

APRIL 3, 2017

My Comment: The Social Media Marketing World 2017 conference concluded just over a week ago, and one of the major tracks was the social customer care track, headed up by Dan Gingiss and Daniel Lemin. Entrepreneur) What makes a brand strong in 2017? The post 5 Top Customer Service Articles For the Week of April 3, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. MORE

Personalization Customer Service Customer Care Feedback 167
>

IBM Amplify 2017

Peter Lavers

JANUARY 10, 2017

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in March in his role as a Watson Commerce Futurist. The post IBM Amplify 2017 appeared first on Think CX. IBM Amplify is the premier Marketing and Commerce conference, featuring practical guidance on how to understand, target, engage and win customers across multiple channels by combining proven best practices with emerging technologies. MORE

Best practices Marketing Analytics Technology 100
>

5 Top Customer Service Articles For the Week of February 6, 2017

ShepHyken

FEBRUARY 6, 2017

The post 5 Top Customer Service Articles For the Week of February 6, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 11 Reasons Why Customer Advocacy is the Bedrock of Your Business by Robbie Richards. MORE

Brand ambassadors Customer Service Customer advocacy Best practices 180
>

Top 10 Posts of 2017

Contact Center Pipeline

DECEMBER 29, 2017

For 2017, not surprisingly, the emphasis was on people-centric topics. The end of December is a great time to reflect on the past year. It’s also a time when I like to dip into our blog statistics to see which topics appealed most to readers. Among the articles published on artificial intelligence, the chief concern […]. MORE

Metrics Sales Contact Center Management 126
>

5 Top Customer Service Articles for the Week of October 16, 2017

ShepHyken

OCTOBER 16, 2017

The post 5 Top Customer Service Articles for the Week of October 16, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Engage Your Front Line To Increase Your Bottom Line by Beth Benjamin and Emma Sopadjieva. MORE

Customer Service Marketing Sales Customer Support 167
>

5 Top Customer Service Articles for the Week of September 18, 2017

ShepHyken

SEPTEMBER 18, 2017

The post 5 Top Customer Service Articles for the Week of September 18, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 3 Techniques to Help you Really Understand your Customers by Shay Namdarian. MORE

Customer Service Customer centricity Customer Experience Management 175
>

Watch Brian LaRoche Present at CCW Online March 14th, 2017

Callminer

MARCH 10, 2017

The post Watch Brian LaRoche Present at CCW Online March 14th, 2017 appeared first on CallMiner. Watch our own Brian LaRoche present at the upcoming coming CCW Online Event focused around Customer Experience Game Changers. This event is an online preview to CCW Digital’s premier event, the 18th Annual CCW, taking place June 26-30 at The Mirage in Las Vegas, NV. CCW Online Customer Experience Game Changers “The Efficient vs. The […]. MORE

Best practices Call Center Customer Experience 205
>

Report: Tech Vendor NPS Benchmark, 2017 (B2B)

Experience Matters

SEPTEMBER 11, 2017

We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2017. The research examines Net Promoter Scores® (NPS®) and the link to loyalty for 58 tech vendors based on feedback from 800 IT decision makers in large North American organizations. We also compared overall results to our benchmarks from the previous five years. Here’s the executive summary: For the sixth year in a row, we looked at the correlation between NPS and loyalty for technology vendors. MORE

Benchmark B2B Surveys Feedback 103
>

Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance

Callminer

FEBRUARY 28, 2017

Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance Call centers remain the most important customer channel companies have; indeed, Forrester claims that 73% of consumers opt to call when they need service, and a study by Arizona State University finds that customers are 11 […]. MORE

Call Center Technology Best practices Analytics 223
>

5 Top Customer Service Articles For the Week of May 8, 2017

ShepHyken

MAY 8, 2017

The post 5 Top Customer Service Articles For the Week of May 8, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Content Marketing and Customer Experience All-Stars by James A. Martin. MORE

Customer Service Airlines B2B Surveys 176
>

5 Top Customer Service Articles For the Week of February 13, 2017

ShepHyken

FEBRUARY 13, 2017

Top 10 Customer Service Trends for 2017 [Whitepaper] b y Daniela Puzzo . Fonolo) This whitepaper examines 10 customer service trends that will dramatically affect the success of your support team in 2017. The post 5 Top Customer Service Articles For the Week of February 13, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. MORE

Customer Service Technology Personalization Management 174
>

5 Top Customer Service Articles For the Week of January 9, 2017

ShepHyken

JANUARY 9, 2017

3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. Customers That Stick) To start off 2017, instead of looking at new technologies or predicting the next “big thing,” I thought it would be useful take a different tack — to help identify those areas in customer experience that tend to be overlooked, those areas where organizations can reap huge benefits from directing their focus but often do not. 2017 Customer Experience Resolutions by Lynn Hunsaker. MORE

Customer Service Analytics Technology Customer Experience 173
>

5 Top Customer Service Articles For the Week of January 30, 2017

ShepHyken

JANUARY 30, 2017

The post 5 Top Customer Service Articles For the Week of January 30, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Southwest’s Communications Chief Shares Her Top 3 Crisis Management Tips by Social Media Today. MORE

Airlines Customer Service Personalization Technology 174
>

5 Top Customer Service Articles For the Week of January 2, 2017

ShepHyken

JANUARY 2, 2017

Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017. The post 5 Top Customer Service Articles For the Week of January 2, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. MORE

Customer Service Self service Airlines Feedback 167
>

5 Top Customer Service Articles For the Week of April 10, 2017

ShepHyken

APRIL 10, 2017

The post 5 Top Customer Service Articles For the Week of April 10, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Improving Customer Experience Through Customer Data by Daniel Newman. MORE

Customer Service Self service Analytics Marketing 173
>

5 Top Customer Service Articles For the Week of February 20, 2017

ShepHyken

FEBRUARY 20, 2017

The post 5 Top Customer Service Articles For the Week of February 20, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 7 Impressive Tactics to Build Customer Loyalty and Create Your Own ‘Super Users’ by Anton Kraly. MORE

Customer Service Finance Personalization Engineering 180
>

5 Top Customer Service Articles For the Week of April 17, 2017

ShepHyken

APRIL 17, 2017

The post 5 Top Customer Service Articles For the Week of April 17, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them by Joseph Michelli. MORE

Airlines Customer Service Customer retention Customer Care 171
>

5 Top Customer Service Articles for the Week of October 2, 2017

ShepHyken

OCTOBER 2, 2017

The post 5 Top Customer Service Articles for the Week of October 2, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Become a More Customer Centric Business in 5 Steps b y Mark Sallows. MORE

Journey mapping Customer Service Chatbots Sales 177
>

5 Top Customer Service Articles For the Week of May 22, 2017

ShepHyken

MAY 22, 2017

2017 Customer Experience Lessons from the Airline Industry…So Far by Sarah Frazier. The post 5 Top Customer Service Articles For the Week of May 22, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 5 Fun and Inexpensive Customer Appreciation Ideas by Aja McClanahan. MORE

Airlines Customer Service Self service Technology 175
>

Ensure 2017 Is YOUR Year: 3 critical things to avoid!

Beyond Philosophy

JANUARY 16, 2017

Help make 2017 a great year for your customers too. The post Ensure 2017 Is YOUR Year: 3 critical things to avoid! Let’s face it; the holiday season is well over and becoming difficult to even remember. It’s time to get cracking. With a little effort, we should be back on track in no time. If only it were that easy! The truth is the hot mess we return to makes us want to pack up and head right back on holiday. Unfortunately, for the majority of us, this solution isn’t an option. MORE

Consulting Consulting Management Customer Experience 285
>

Top Contact Center Acquisitions of 2017

Fonolo

NOVEMBER 21, 2017

Below is a list of the contact center acquisitions that we think were the most impactful in 2017. This transaction actually closed in December of 2016, but we’ll let it sneak in to 2017 because it is so significant. It’s been a very busy year for acquisitions in the contact center space. The ongoing “cloud-ification” was one of the main driving forces. (We We covered that topic here and here.) But other forces were in play as well. MORE

Contact Center Abandon rate Technology Sales 115
>
Click: 0
Search: 0

This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

InformaTech

  • Coaching
  • Customer centricity
  • Customer retention
  • Personalization
  • Virtual Agent
  • Metrics

Customer Contact Central

Expert insights. Personalized for you.

brought to you by

CCNG

brought to you by CCNG

  • LinkedIn Twitter
  • Search
    Search:
  • Editions
    See the top articles from:
    DAY WEEK MONTH YEAR
    Today
    Yesterday
    Tue.Apr 20
    Mon.Apr 19
    Sun.Apr 18
    Sat.Apr 17
    This Week
    Last Week
    Apr 03 - Apr 09
    Mar 27 - Apr 02
    Mar 20 - Mar 26
    Mar 13 - Mar 19
    This Month
    Last Month
    February, 2021
    January, 2021
    December, 2020
    November, 2020
    This Year
    Last Year
    2019
    2018
    2017
    2016
    MORE MORE MORE MORE
  • USA
    Select your country:
  • Sign up | Log in
Search:
Select your country:
  • Topics
    • Customer Experience
      • Customer Experience
      • Customer centricity
      • Journey mapping
      • Self service
      • Customer Service
      • Customer effort
      • Multichannel
      • Feedback
      • Surveys
      • Consulting
      • More Topics like Customer Experience 
    • Customer Service
      • Customer Service
      • Customer Support
      • Self service
      • Chatbots
      • Multichannel
      • Customer Care
      • Multi-channel support
      • Wait times
      • Call Center
      • Customer Experience
      • More Topics like Customer Service 
    • Contact Center
      • Contact Center
      • Contact center software
      • contact center solutions
      • Cloud contact
      • Call Center
      • Quality management
      • contact center workforce
      • Average Handle Time
      • Service level
      • Abandon rate
      • More Topics like Contact Center 
    • Analytics
      • Analytics
      • Big data
      • Quality management
      • CRM
      • Gamification
      • Interactive Voice Response
      • First call resolution
      • contact center solutions
      • contact center workforce
      • Metrics
      • More Topics like Analytics 
    • More Topics 
  • Resources
    • Webinar Series
      • The Connected Journey: Developing your Empathy
      • Customer Success Needs to Grow (Up)
      • Moving to the Cloud
      • Customer Experience
      • What Do Your Employees Need to Provide Outstanding Customer Experiences?
      • Humanize Your Brand
      • Implementing Virtual Agents: Where to Start, and How to Finish
      • How a Top 25 Most Trusted Brand Handed Their CX to AI
      • IVA is the New IVR
      • 2020 Community Trends Series
      • CX Trends for Success
      • Ask the Experts: Conversational AI Automation Step-by-Step
      • 4 Strategies to Boost Agent Productivity
      • Going Digital at the Speed of Business
      • Beyond the Hype: Contact Center AI That Works
      • The Future of Contact Centers
      • Top Priorities in Customer-Centric Contact Centers
      • The Omnichannel Olympics: Transform to Perform
      • The Evolution of Support: How to Manage Customer Support In an Era of Self-help
      • Good, Better, Best: Three Ways to Calculate the ROI
      • 4 Ways AI-powered Virtual Agents Automate the Contact Center
      • Workforce Engagement Management Masterclass
      • See All 
    • White Papers/eBooks/Guides
      • Have resources to share?
        Submit Your Own!
    • Articles
      • Stay At Home Reading List
    • Widgets
      • Build a Widget
      • Build a Content Widget
  • Learn More
    • Learn More 
    • Participate in Customer Contact Central 
    • 2018 Customer Contact Central MVP Awards 
    • Support 
    • Awards
      • 2019 Customer Contact Central MVP Awards
      • 2020 Customer Contact Central MVP Awards
    • Advertise 
    • Add a Source 
  • What's This?

  • Sign up | Log in
  • Topics
    • Customer Experience
      • Customer Experience
      • Customer centricity
      • Journey mapping
      • Self service
      • Customer Service
      • Customer effort
      • Multichannel
      • Feedback
      • Surveys
      • Consulting
      • More Topics like Customer Experience 
    • Customer Service
      • Customer Service
      • Customer Support
      • Self service
      • Chatbots
      • Multichannel
      • Customer Care
      • Multi-channel support
      • Wait times
      • Call Center
      • Customer Experience
      • More Topics like Customer Service 
    • Contact Center
      • Contact Center
      • Contact center software
      • contact center solutions
      • Cloud contact
      • Call Center
      • Quality management
      • contact center workforce
      • Average Handle Time
      • Service level
      • Abandon rate
      • More Topics like Contact Center 
    • Analytics
      • Analytics
      • Big data
      • Quality management
      • CRM
      • Gamification
      • Interactive Voice Response
      • First call resolution
      • contact center solutions
      • contact center workforce
      • Metrics
      • More Topics like Analytics 
    • All Topics 
  • Resources
    • Webinar Series
      • The Connected Journey: Developing your Empathy
      • Customer Success Needs to Grow (Up)
      • Moving to the Cloud
      • Customer Experience
      • What Do Your Employees Need to Provide Outstanding Customer Experiences?
      • Humanize Your Brand
      • Implementing Virtual Agents: Where to Start, and How to Finish
      • How a Top 25 Most Trusted Brand Handed Their CX to AI
      • IVA is the New IVR
      • 2020 Community Trends Series
      • CX Trends for Success
      • Ask the Experts: Conversational AI Automation Step-by-Step
      • 4 Strategies to Boost Agent Productivity
      • Going Digital at the Speed of Business
      • Beyond the Hype: Contact Center AI That Works
      • The Future of Contact Centers
      • Top Priorities in Customer-Centric Contact Centers
      • The Omnichannel Olympics: Transform to Perform
      • The Evolution of Support: How to Manage Customer Support In an Era of Self-help
      • Good, Better, Best: Three Ways to Calculate the ROI
      • 4 Ways AI-powered Virtual Agents Automate the Contact Center
      • Workforce Engagement Management Masterclass
      • See All 
    • White Papers/eBooks/Guides
      • Have resources to share?
        Submit Your Own!
    • Articles
      • Stay At Home Reading List
    • Widgets
      • Build a Widget
      • Build a Content Widget
  • Learn More
    • Learn More 
    • Participate in Customer Contact Central 
    • 2018 Customer Contact Central MVP Awards 
    • Awards
      • 2019 Customer Contact Central MVP Awards
      • 2020 Customer Contact Central MVP Awards
    • Advertise 
    • Add a Source 
  • What's This?
  • See all the top articles from
    • DAY
      • Today
      • Yesterday
      • Tue.Apr 20
      • Mon.Apr 19
      • Sun.Apr 18
      • Sat.Apr 17
    • WEEK
      • This Week
      • Last Week
      • Apr 03 - Apr 09
      • Mar 27 - Apr 02
      • Mar 20 - Mar 26
      • Mar 13 - Mar 19
    • MONTH
      • This Month
      • Last Month
      • February, 2021
      • January, 2021
      • December, 2020
      • November, 2020
    • YEAR
      • This Year
      • Last Year
      • 2019
      • 2018
      • 2017
      • 2016

Remove 2017 Related Topics
Customer Service Customer Experience Benchmark Consulting Personalization Surveys Customer centricity Customer Care Call Center Feedback More Related Topics >

Watch Brian LaRoche Present at CCW Online March 14th, 2017

Callminer

MARCH 10, 2017

The post Watch Brian LaRoche Present at CCW Online March 14th, 2017 appeared first on CallMiner. Watch our own Brian LaRoche present at the upcoming coming CCW Online Event focused around Customer Experience Game Changers. This event is an online preview to CCW Digital’s premier event, the 18th Annual CCW, taking place June 26-30 at The Mirage in Las Vegas, NV. CCW Online Customer Experience Game Changers “The Efficient vs. The […].

Best practices 205
More
Best practices Call Center Customer Experience 205

Not To Be Missed: The Best Of 2017

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. As the hustle and bustle of 2017 come to a close, here is a list of our top ten Customer Experience concepts to get your new year off to an emotionally engaging start. The post Not To Be Missed: The Best Of 2017 appeared first on. I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more.

Entertainment 248
More
Entertainment Advertising Customer emotions Consulting 248
Join 35,000+
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

  • Beyond Philosophy
  • Contact Center Pipeline
  • Steve DiGioia
  • CX Global Media

Ensure 2017 Is YOUR Year: 3 critical things to avoid!

Beyond Philosophy

JANUARY 16, 2017

Help make 2017 a great year for your customers too. The post Ensure 2017 Is YOUR Year: 3 critical things to avoid! Let’s face it; the holiday season is well over and becoming difficult to even remember. It’s time to get cracking. With a little effort, we should be back on track in no time. If only it were that easy! The truth is the hot mess we return to makes us want to pack up and head right back on holiday. Unfortunately, for the majority of us, this solution isn’t an option.

Consulting 285
More
Consulting Consulting Management Customer Experience 285

IBM Amplify 2017

Peter Lavers

JANUARY 10, 2017

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in March in his role as a Watson Commerce Futurist. The post IBM Amplify 2017 appeared first on Think CX. IBM Amplify is the premier Marketing and Commerce conference, featuring practical guidance on how to understand, target, engage and win customers across multiple channels by combining proven best practices with emerging technologies.

Best practices 100
More
Best practices Marketing Analytics Technology 100

Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance

Callminer

FEBRUARY 28, 2017

Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance Call centers remain the most important customer channel companies have; indeed, Forrester claims that 73% of consumers opt to call when they need service, and a study by Arizona State University finds that customers are 11 […].

Call Center 223
More
Call Center Technology Best practices Analytics 223

5 Top Customer Service Articles For the Week of May 29, 2017

ShepHyken

MAY 29, 2017

The post 5 Top Customer Service Articles For the Week of May 29, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How good is your company’s internal customer experience? by Nicolas Maechler.

Airlines 195
More
Airlines Customer Service Chatbots Customer Care 195

5 Top Customer Service Articles For the Week of November 6, 2017

ShepHyken

NOVEMBER 6, 2017

The post 5 Top Customer Service Articles For the Week of November 6, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Your Customer Service Team Should Be in Every Strategy Meeting by Jaspar Weir.

Customer Service 180
More
Customer Service Education Customer centricity Feedback 180

Top 10 Posts of 2017

Contact Center Pipeline

DECEMBER 29, 2017

For 2017, not surprisingly, the emphasis was on people-centric topics. The end of December is a great time to reflect on the past year. It’s also a time when I like to dip into our blog statistics to see which topics appealed most to readers. Among the articles published on artificial intelligence, the chief concern […].

Metrics 126
More
Metrics Sales Contact Center Management 126

Top Contact Center Acquisitions of 2017

Fonolo

NOVEMBER 21, 2017

Below is a list of the contact center acquisitions that we think were the most impactful in 2017. This transaction actually closed in December of 2016, but we’ll let it sneak in to 2017 because it is so significant. It’s been a very busy year for acquisitions in the contact center space. The ongoing “cloud-ification” was one of the main driving forces. (We We covered that topic here and here.) But other forces were in play as well.

Contact Center 115
More
Contact Center Abandon rate Technology Sales 115

5 Top Customer Service Articles For the Week of December 11, 2017

ShepHyken

DECEMBER 11, 2017

Top 10 Wow Customer Service Stories for 2017 by Shaun Belding. Shaun Belding) With 2017 drawing to a close, we’ve gone through our notes to find what we felt were the top 10 Wow customer service stories of the year. The post 5 Top Customer Service Articles For the Week of December 11, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 167
More
Customer Service Customer centricity Technology Customer Experience 167

5 Top Customer Service Articles for the Week of October 2, 2017

ShepHyken

OCTOBER 2, 2017

The post 5 Top Customer Service Articles for the Week of October 2, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Become a More Customer Centric Business in 5 Steps b y Mark Sallows.

Journey mapping 177
More
Journey mapping Customer Service Chatbots Sales 177

5 Top Customer Service Articles For the Week of January 16, 2017

ShepHyken

JANUARY 16, 2017

5 Key Customer Experience Trends for 2017 by Donna Peeples. Huffington Post) In the spirit of the New Year, here are my top 5 customer experience predictions and trends for 2017. Experts Share Their Top Choice for 2017 Contact Center Technology by Hagai Shaham. The post 5 Top Customer Service Articles For the Week of January 16, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources.

B2C 185
More
B2C Customer Service Chatbots Customer retention 185

InformaTech

InformaTech

5 Top Customer Service Articles For the Week of November 6, 2017

ShepHyken

NOVEMBER 6, 2017

The post 5 Top Customer Service Articles For the Week of November 6, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Your Customer Service Team Should Be in Every Strategy Meeting by Jaspar Weir.

Customer Service 180
More
Customer Service Education Customer centricity Feedback 180

5 Top Customer Service Articles for the Week of September 11, 2017

ShepHyken

SEPTEMBER 11, 2017

The post 5 Top Customer Service Articles for the Week of September 11, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. A Pop Culture Guide to Customer Care Training by Matt Searfoss. TCFCR) Looking for a guide to build your customer care training session off of?

Customer Service 175
More
Customer Service Customer Care Self service Technology 175

5 Top Customer Service Articles for the Week of September 18, 2017

ShepHyken

SEPTEMBER 18, 2017

The post 5 Top Customer Service Articles for the Week of September 18, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 3 Techniques to Help you Really Understand your Customers by Shay Namdarian.

Customer Service 175
More
Customer Service Customer centricity Customer Experience Management 175

5 Top Customer Service Articles For the Week of November 27, 2017

ShepHyken

NOVEMBER 27, 2017

The post 5 Top Customer Service Articles For the Week of November 27, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. A 4-Step Formula to Create Freakishly Loyal Customers by Josh Linkner. Josh Linkner) In our transactional world of fickle customers, how do we snag the prize?

Customer Service 167
More
Customer Service Surveys Customer Experience 167

5 Top Customer Service Articles For the Week of May 22, 2017

ShepHyken

MAY 22, 2017

2017 Customer Experience Lessons from the Airline Industry…So Far by Sarah Frazier. The post 5 Top Customer Service Articles For the Week of May 22, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 5 Fun and Inexpensive Customer Appreciation Ideas by Aja McClanahan.

Airlines 175
More
Airlines Customer Service Self service Technology 175

Photo Album: Team Convoso at Call Center Week Las Vegas 2017

Convoso

JULY 5, 2017

Joined by all the brightest minds in telecommunications, team Convoso spent the week of June 27-30 as exhibitors at Call Center Week 2017. tradeshow Convoso call center week call center week 2017The highly anticipated event took place in The Mirage in Las Vegas, Nevada. During the event, Team Convoso was thrilled at the opportunity to touch base with some of our existing clients along with getting to build new relationships with a variety of potential new customers.

Telecommunications 129
More
Telecommunications Call Center 129

5 Top Customer Service Articles for the Week of August 14, 2017

ShepHyken

AUGUST 14, 2017

The post 5 Top Customer Service Articles for the Week of August 14, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Appearing to Care by Seth Godin.

Airlines 170
More
Airlines Customer Service Customer Care Technology 170

5 Top Customer Service Articles For the Week of January 9, 2017

ShepHyken

JANUARY 9, 2017

3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. Customers That Stick) To start off 2017, instead of looking at new technologies or predicting the next “big thing,” I thought it would be useful take a different tack — to help identify those areas in customer experience that tend to be overlooked, those areas where organizations can reap huge benefits from directing their focus but often do not. 2017 Customer Experience Resolutions by Lynn Hunsaker.

Customer Service 173
More
Customer Service Analytics Technology Customer Experience 173

5 Top Customer Service Articles for the Week of October 16, 2017

ShepHyken

OCTOBER 16, 2017

The post 5 Top Customer Service Articles for the Week of October 16, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Engage Your Front Line To Increase Your Bottom Line by Beth Benjamin and Emma Sopadjieva.

Customer Service 167
More
Customer Service Marketing Sales Customer Support 167

5 Top Customer Service Articles for the Week of August 28, 2017

ShepHyken

AUGUST 28, 2017

The post 5 Top Customer Service Articles for the Week of August 28, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The Contact Center Playbook for Improving Customer Satisfaction [Whitepaper] by Nicolina Savelli.

Customer Service 170
More
Customer Service Benchmark Analytics Big data 170

5 Top Customer Service Articles For the Week of March 6, 2017

ShepHyken

MARCH 6, 2017

The post 5 Top Customer Service Articles For the Week of March 6, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How Artificial Intelligence is Transforming Enterprise Customer Service by Adelyn Zhou.

Customer Service 179
More
Customer Service Enterprise Best practices Feedback 179

5 Top Customer Service Articles For the Week of March 27, 2017

ShepHyken

MARCH 27, 2017

The post 5 Top Customer Service Articles For the Week of March 27, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Experience, Innovation and the Slow Death of Famed Brands by Augie Ray.

Benchmark 179
More
Benchmark Customer Service Advertising Metrics 179

5 Top Customer Service Articles For the Week of May 1, 2017

ShepHyken

MAY 1, 2017

The post 5 Top Customer Service Articles For the Week of May 1, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 1 simple reason why every business should be on Twitter by Mark Shaw.

Transportation 176
More
Transportation Entertainment Airlines Customer Service 176

5 Top Customer Service Articles for the Week of October 23, 2017

ShepHyken

OCTOBER 23, 2017

The post 5 Top Customer Service Articles for the Week of October 23, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The Most Costly Mistake In Business by Vala Afshar.

Customer Service 162
More
Customer Service Personalization Metrics Technology 162

5 Top Customer Service Articles For the Week of May 8, 2017

ShepHyken

MAY 8, 2017

The post 5 Top Customer Service Articles For the Week of May 8, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Content Marketing and Customer Experience All-Stars by James A. Martin.

Customer Service 176
More
Customer Service Airlines B2B Surveys 176

5 Top Customer Service Articles For the Week of February 13, 2017

ShepHyken

FEBRUARY 13, 2017

Top 10 Customer Service Trends for 2017 [Whitepaper] b y Daniela Puzzo . Fonolo) This whitepaper examines 10 customer service trends that will dramatically affect the success of your support team in 2017. The post 5 Top Customer Service Articles For the Week of February 13, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 174
More
Customer Service Technology Personalization Management 174

5 Top Customer Service Articles For the Week of February 20, 2017

ShepHyken

FEBRUARY 20, 2017

The post 5 Top Customer Service Articles For the Week of February 20, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 7 Impressive Tactics to Build Customer Loyalty and Create Your Own ‘Super Users’ by Anton Kraly.

Customer Service 180
More
Customer Service Finance Personalization Engineering 180

Report: Tech Vendor NPS Benchmark, 2017 (B2B)

Experience Matters

SEPTEMBER 11, 2017

We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2017. The research examines Net Promoter Scores® (NPS®) and the link to loyalty for 58 tech vendors based on feedback from 800 IT decision makers in large North American organizations. We also compared overall results to our benchmarks from the previous five years. Here’s the executive summary: For the sixth year in a row, we looked at the correlation between NPS and loyalty for technology vendors.

Benchmark 103
More
Benchmark B2B Surveys Feedback 103

5 Top Customer Service Articles For the Week of February 6, 2017

ShepHyken

FEBRUARY 6, 2017

The post 5 Top Customer Service Articles For the Week of February 6, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 11 Reasons Why Customer Advocacy is the Bedrock of Your Business by Robbie Richards.

Brand ambassadors 180
More
Brand ambassadors Customer Service Customer advocacy Best practices 180

5 Top Customer Service Articles For the Week of April 10, 2017

ShepHyken

APRIL 10, 2017

The post 5 Top Customer Service Articles For the Week of April 10, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Improving Customer Experience Through Customer Data by Daniel Newman.

Customer Service 173
More
Customer Service Self service Analytics Marketing 173

5 Top Customer Service Articles For the Week of April 3, 2017

ShepHyken

APRIL 3, 2017

My Comment: The Social Media Marketing World 2017 conference concluded just over a week ago, and one of the major tracks was the social customer care track, headed up by Dan Gingiss and Daniel Lemin. Entrepreneur) What makes a brand strong in 2017? The post 5 Top Customer Service Articles For the Week of April 3, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Personalization 167
More
Personalization Customer Service Customer Care Feedback 167

5 Top Customer Service Articles for the Week of September 25, 2017

ShepHyken

SEPTEMBER 25, 2017

The post 5 Top Customer Service Articles for the Week of September 25, 2017 appeared first on Shep Hyken. by Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Why You Must Answer Every Negative Review by Jay Baer. Convince & Convert) When confronted with criticism, our instincts take over.

Customer Service 162
More
Customer Service B2B Feedback Consulting 162

5 Top Customer Service Articles For the Week of April 17, 2017

ShepHyken

APRIL 17, 2017

The post 5 Top Customer Service Articles For the Week of April 17, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them by Joseph Michelli.

Airlines 171
More
Airlines Customer Service Customer retention Customer Care 171

5 Top Customer Service Articles For the Week of January 30, 2017

ShepHyken

JANUARY 30, 2017

The post 5 Top Customer Service Articles For the Week of January 30, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Southwest’s Communications Chief Shares Her Top 3 Crisis Management Tips by Social Media Today.

Airlines 174
More
Airlines Customer Service Personalization Technology 174

2017 Temkin Effort Ratings, U.S. & UK

Experience Matters

JULY 17, 2017

In this post, I examine the 2017 Temkin Effort Ratings for the U.S. In January 2017, we surveyed 10,000 Read More. 2017 Temkin Ratings 2017 UK Temkin Ratings Customer experienceand UK, which is one of the components of the overall Temkin Experience Ratings, the openly available standard for CX metrics.

Metrics 48
More
Metrics Surveys Customer Experience 48

5 Top Customer Service Articles For the Week of April 24, 2017

ShepHyken

APRIL 24, 2017

2017 Customer Service Expectations Survey by Gladly. My Comment: Our friends at Gladly have released their 2017 Customer Expectations Survey. Forbes) While attending CES 2017 in Las Vegas, I spent a lot of time meandering around slot machines looking for meeting rooms, restaurants and taxi stands. Top 10 Customer Service Blogs to Follow in 2017 by Daniela Puzzo. The post 5 Top Customer Service Articles For the Week of April 24, 2017 appeared first on Shep Hyken.

Customer Service 155
More
Customer Service Personalization Surveys Consulting 155

2017 Temkin Emotion Ratings, U.S. & UK

Experience Matters

JULY 31, 2017

In this post, I examine the 2017 Temkin Emotion Ratings for the U.S. In January 2017, we surveyed 10,000 U.S. You can access the full datasets in the 2017 Temkin Experience Ratings, US and in the 2017 Temkin Experience Ratings, UK. 2017 Temkin Ratings 2017 UK Temkin Ratings Customer experience Emotionand UK, which is one of the components of the overall Temkin Experience Ratings, the openly available standard for CX metrics.

Metrics 48
More
Metrics Surveys Feedback Customer Experience 48

5 Top Customer Service Articles For the Week of June 5, 2017

ShepHyken

JUNE 5, 2017

The post 5 Top Customer Service Articles For the Week of June 5, 2017 appeared first on Shep Hyken. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 11 Tips to Save Your Retail Business From Extinction by Anne Pilon.

Airlines 162
More
Airlines Telecommunications B2C B2B 162

5 Top Customer Service Articles For the Week of January 2, 2017

ShepHyken

JANUARY 2, 2017

Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017. The post 5 Top Customer Service Articles For the Week of January 2, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Customer Service 167
More
Customer Service Self service Airlines Feedback 167

5 Top Customer Service Articles For the Week of March 20, 2017

ShepHyken

MARCH 20, 2017

The post 5 Top Customer Service Articles For the Week of March 20, 2017 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. No More Nonpologies: Apologize to Customers Like You Mean It by Leslie O’Flahavan.

Scripts 165
More
Scripts Customer Service Sales Customer Care 165
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 35,000+ Insiders by signing up for our newsletter

Sign Up/Log In
About
  • Learn More
  • Participate in Customer Contact Central
  • 2018 Customer Contact Central MVP Awards
  • Support
  • Stay At Home Reading List
  • Add a Source
  • Add a Resource
  • Advertise
Awards
  • 2019 Customer Contact Central MVP Awards
  • 2020 Customer Contact Central MVP Awards
About
  • Learn More
  • Participate in Customer Contact Central
  • 2018 Customer Contact Central MVP Awards
  • Support
  • Stay At Home Reading List
  • Add a Source
  • Add a Resource
  • Advertise
Editions
  • Wed.Apr 21
  • Tue.Apr 20
  • Mon.Apr 19
  • Sun.Apr 18
  • Apr 10 - Apr 16
Awards
  • 2019 Customer Contact Central MVP Awards
  • 2020 Customer Contact Central MVP Awards
Editions
  • Wed.Apr 21
  • Tue.Apr 20
  • Mon.Apr 19
  • Sun.Apr 18
  • Apr 10 - Apr 16
Topics
  • Customer Experience
  • Customer Service
  • Contact Center
  • Analytics
  • More Topics 
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2021