ShepHyken

JANUARY 16, 2017

5 Key Customer Experience Trends for 2017 by Donna Peeples. Huffington Post) In the spirit of the New Year, here are my top 5 customer experience predictions and trends for 2017. Experts Share Their Top Choice for 2017 Contact Center Technology by Hagai Shaham. Follow on Twitter: @Hyken.

Customer Service 220

Customer Service Customer retention Contact Center Customer Experience 220

ShepHyken

JANUARY 9, 2017

3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. 2017 Customer Experience Resolutions by Lynn Hunsaker. The post 5 Top Customer Service Articles For the Week of January 9, 2017 appeared first on Shep Hyken. This short article has a number of tips that will drive the “next time customer.”

Customer Service 200

Customer Service Customer Experience Analytics Technology 200

CustomerGauge

DECEMBER 13, 2016

2017 is already knocking on the door, so we thought it would be useful for our readers out there to know who are some of the top customer experience influencers they can follow in the upcoming year. The post 20 Customer Experience Influencers to Follow in 2017 appeared first on CustomerGauge.

Customer Experience 0

Customer Experience 0

ShepHyken

DECEMBER 11, 2017

Top 10 Wow Customer Service Stories for 2017 by Shaun Belding. Shaun Belding) With 2017 drawing to a close, we’ve gone through our notes to find what we felt were the top 10 Wow customer service stories of the year. The post 5 Top Customer Service Articles For the Week of December 11, 2017 appeared first on Shep Hyken.

Customer Service 192

Customer Service Customer centricity Customer Experience Technology 192

Myra Golden Media

JANUARY 2, 2018

As a Happy New Year gift to you, I’m sharing four of my favorite books from 2017. I’d love to hear some of your favorite books from 2017, or to just hear about what you’re reading right now. In fact, I had to slip a bookmark in my current read just to write this post for you. Share with me some great reads!

Customer Service 120

Customer Service Customer Experience 120

ShepHyken

APRIL 24, 2017

2017 Customer Service Expectations Survey by Gladly. My Comment: Our friends at Gladly have released their 2017 Customer Expectations Survey. Forbes) While attending CES 2017 in Las Vegas, I spent a lot of time meandering around slot machines looking for meeting rooms, restaurants and taxi stands. ” (Thank you, Fonolo!)

Customer Service 174

Customer Service Customer Experience Surveys Personalization 174

ShepHyken

FEBRUARY 13, 2017

Top 10 Customer Service Trends for 2017 [Whitepaper] b y Daniela Puzzo . Fonolo) This whitepaper examines 10 customer service trends that will dramatically affect the success of your support team in 2017. The post 5 Top Customer Service Articles For the Week of February 13, 2017 appeared first on Shep Hyken.

Customer Service 202

Customer Service Customer Experience Technology Personalization 202

Convoso

JULY 5, 2017

Joined by all the brightest minds in telecommunications, team Convoso spent the week of June 27-30 as exhibitors at Call Center Week 2017. The highly anticipated event took place in The Mirage in Las Vegas, Nevada.

Call Center 133

Call Center Telecommunications 133

ShepHyken

APRIL 3, 2017

My Comment: The Social Media Marketing World 2017 conference concluded just over a week ago, and one of the major tracks was the social customer care track, headed up by Dan Gingiss and Daniel Lemin. Entrepreneur) What makes a brand strong in 2017? Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer Service 192

Customer Service Customer Experience Customer Care Marketing 192

Fonolo

NOVEMBER 21, 2017

Below is a list of the contact center acquisitions that we think were the most impactful in 2017. This transaction actually closed in December of 2016, but we’ll let it sneak in to 2017 because it is so significant. But It’s good to look back and see what patterns can be discerned when we take in the whole picture.

Contact Center 129

Contact Center Call Center Abandon rate Technology 129

ShepHyken

MAY 22, 2017

2017 Customer Experience Lessons from the Airline Industry…So Far by Sarah Frazier. The post 5 Top Customer Service Articles For the Week of May 22, 2017 appeared first on Shep Hyken. This article touches on how losing the human touch can be bad for business. Follow on Twitter: @Hyken.

Customer Service 205

Customer Service Airlines Customer Experience Self service 205

Contact Center Pipeline

DECEMBER 4, 2017

I truly appreciate all of our subscribers, sponsors, contributors and the Pipeline staff for making 2017 a successful year. As the year draws to a close, I extend wishes to you and your loved ones for the happiest of holidays and a very Happy New Year. Thank you! I can hardly believe we are celebrating […].

Contact Center 0

Contact Center Call Center 0

ShepHyken

JULY 31, 2017

The post 5 Top Customer Service Articles for the Week of July 31, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 0

Customer Service SaaS Benchmark Customer Experience 0

ShepHyken

MAY 29, 2017

The post 5 Top Customer Service Articles For the Week of May 29, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 242

Customer Service Airlines Customer Experience Chatbots 242

ShepHyken

JANUARY 2, 2017

Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017. The post 5 Top Customer Service Articles For the Week of January 2, 2017 appeared first on Shep Hyken. (Salesforce) Every year, companies must put customers first, and this year was no exception. Follow on Twitter: @Hyken.

Customer Service 192

Customer Service Self service Customer Experience Feedback 192

Contact Center Pipeline

JANUARY 4, 2017

Special highlights in our January issue include our feature article where 17 industry leaders offer their insights on 2017. You will also find the survey findings of the industry’s top priorities and challenges for 2017, a survey project conducted with Strategic Contact.

Contact Center 100

Contact Center Surveys Call Center Customer Service 100

ShepHyken

SEPTEMBER 18, 2017

The post 5 Top Customer Service Articles for the Week of September 18, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 206

Customer Service Customer centricity Customer Experience Management 206

ShepHyken

SEPTEMBER 11, 2017

The post 5 Top Customer Service Articles for the Week of September 11, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 206

Customer Service Self service Customer Care Customer Experience 206

ShepHyken

NOVEMBER 6, 2017

The post 5 Top Customer Service Articles For the Week of November 6, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 211

Customer Service Customer Experience Customer centricity Feedback 211

CustomerGauge

JANUARY 6, 2017

Following the success of our 20 Customer Experience Influencers to Follow in 2017 article, we decided to prepare you for your Net Promoter Score & Customer Service success. The post The Top 15 NPS & Customer Service Thought Leaders to Follow in 2017 appeared first on CustomerGauge.

Customer Service 133

Customer Service Best practices Customer Experience 133

ShepHyken

NOVEMBER 27, 2017

The post 5 Top Customer Service Articles For the Week of November 27, 2017 appeared first on Shep Hyken. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 192

Customer Service Customer Experience Surveys 192

ShepHyken

OCTOBER 16, 2017

The post 5 Top Customer Service Articles for the Week of October 16, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 194

Customer Service Customer Experience Customer Support Marketing 194

ShepHyken

AUGUST 14, 2017

The post 5 Top Customer Service Articles for the Week of August 14, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 200

Customer Service Customer Experience Airlines Technology 200

ShepHyken

MARCH 6, 2017

The post 5 Top Customer Service Articles For the Week of March 6, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 209

Customer Service Feedback Best practices Enterprise 209

ShepHyken

AUGUST 28, 2017

The post 5 Top Customer Service Articles for the Week of August 28, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 200

Customer Service Contact Center Customer Experience Analytics 200

Contact Center Pipeline

APRIL 5, 2017

Last week, I was hanging out at SWPP’s 2017 Annual Conference in Nashville. One thing I especially enjoy about this conference (besides the sessions) is walking through the showroom to catch up on the latest cool WFM features, products, and technology from industry vendors.

Technology 100

Technology Contact Center Call Center Management 100

ShepHyken

OCTOBER 2, 2017

The post 5 Top Customer Service Articles for the Week of October 2, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 208

Customer Service Journey mapping Customer centricity Chatbots 208

ShepHyken

OCTOBER 23, 2017

The post 5 Top Customer Service Articles for the Week of October 23, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 185

Customer Service Customer Experience Personalization Metrics 185

ShepHyken

MARCH 27, 2017

The post 5 Top Customer Service Articles For the Week of March 27, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 209

Customer Service Call Center Customer Experience Benchmark 209

ShepHyken

MAY 8, 2017

The post 5 Top Customer Service Articles For the Week of May 8, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 204

Customer Service Customer Experience Airlines Contact Center 204

ShepHyken

APRIL 10, 2017

The post 5 Top Customer Service Articles For the Week of April 10, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 200

Customer Service Customer Experience Self service Analytics 200

ShepHyken

FEBRUARY 6, 2017

The post 5 Top Customer Service Articles For the Week of February 6, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 211

Customer Service Customer advocacy Brand ambassadors Customer Care 211

ShepHyken

APRIL 17, 2017

The post 5 Top Customer Service Articles For the Week of April 17, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 198

Customer Service Airlines Customer Experience Customer retention 198

Customer Experience Matters

SEPTEMBER 11, 2017

We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2017. The research examines Net Promoter Scores® (NPS®) and the link to loyalty for 58 tech vendors based on feedback from 800 IT decision makers in large North American organizations. We also compared overall results to our benchmarks from the previous five years.

Benchmark 89

Benchmark B2B Feedback Surveys 89

ShepHyken

MAY 1, 2017

The post 5 Top Customer Service Articles For the Week of May 1, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 208

Customer Service Customer Experience Airlines Customer Care 208

ShepHyken

JANUARY 30, 2017

The post 5 Top Customer Service Articles For the Week of January 30, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 203

Customer Service Airlines Customer Experience Management 203

ClearAction

DECEMBER 31, 2016

2017 Customer Experience Resolutions Lynn Hunsaker. What’s new in 2017 customer experience management? The post 2017 Customer Experience Resolutions appeared first on ClearAction Customer Experience Consulting. It’s all about keeping your eye on the prize with a sensible plan.

Customer Experience 81

Customer Experience Journey mapping Customer Service Feedback 81