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5 Considerations When Building Multichannel Customer Support

Provide Support

5 Considerations When Building Multichannel Customer Support. Here’s a breakdown of best practices for successful multichannel customer service:(.). Published in Provide Support Blog , 2017. Of course, the more traditional methods of email and phone calls are channels that many consumers still prefer. Read more.

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2017 Call Center Trends

CSR Inc.

2017…yes, we made it! And while call centers are expected to see an uptick in staffing in 2017 ( did you know that 4% of working Americans – about 5 million – already work in a call center ?) The difference between multichannel and omnichannel? they are also in the midst of wide-ranging change. In one word: integration.

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3 reasons why multichannel customer service is important to NHS BSA

Eptica

Date: Friday, October 6, 2017 3 reasons why multichannel customer service is important to NHS BSA. Published on: October 06, 2017. Tags: multichannel customer service, Public sector, NHS, self-service, Knowledge base, knowledgebase Categories: News. Share this page on: Tweet.

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Everything you need to know about the consumer of 2017

Vonage

According to The 2015 Global State of Multichannel Customer Service Report , expectations around customer service are increasing. The 2015 Global State of Multichannel Customer Service Report indicates that customers are more comfortable than ever making purchases without the help of a sales rep. Share your thoughts below.

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Announcing Opentalk 2017

Talkdesk

Talkdesk is bringing these heroes together next April for Opentalk 2017 to discuss and reshape trends in customer communication. This year’s show will focus on today’s most pressing customer service topics: the use of bots, omnichannel vs. multichannel support, CSAT improvement and customer loyalty.

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What were the key CX trends in 2017?

Eptica

Date: Wednesday, December 20, 2017 What were the key CX trends in 2017? Published on: December 20, 2017. Author: Pauline Ashenden As we come to the end of a busy 2017 it is a good time to review the year, and in particular to look at the most important developments in customer experience over the last 12 months.

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New Year, New Resolutions: Four Brand Strategies that Will Increase Customer Satisfaction in 2017

Calabrio

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. While customer engagement keeps its place as a top priority, in 2017, companies will broaden their focus to include employee engagement, particularly for Millennials.