ConvergeOne
JULY 26, 2022
Much of the development and improvements we’ve seen in the healthcare industry today as compared to 20, 10, or even five years ago, have been a direct result of technological innovation. Utilizing AI technologies in healthcare settings focused on patient treatment and care can help reduce this number. What can AI do?
Clarabridge
SEPTEMBER 1, 2015
According to Aetna, 22 million people are expected to purchase individual healthcare coverage in 2016. How can healthcare insurance providers position themselves to be the chosen provider among these individuals? First, healthcare insurance providers need to make sure they are listening to all sources of customer feedback.
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Aspect
DECEMBER 27, 2017
2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. Much like in 2016, this year I’ve had countless conversations about chatbot needs with numerous customers, prospects, and partners around the globe, and it’s clear to me that as an industry we have made progress. Let’s have a look.
Hero Digital
JANUARY 16, 2019
Many healthcare companies are lagging behind on the urgent need for customer experience management in their organizations. A study from PwC shows that just 49% of consumers say that the healthcare customer experience is satisfactory. In the digital arena, in particular, discontent is high.
Lumoa
AUGUST 23, 2021
Casper, a pioneer in this method, created a text-bot for insomniacs in 2016. Importance of efficient analytics Customer insight platforms, like Lumoa , helps organizations in the process of collecting and analyzing customer feedback to discover valuable insights. Efficient analytics can help you change up your form.
Infinity
DECEMBER 11, 2019
Banks can also track calls and assess engagement with messages using call tracking platforms integrated with CRM systems or other analytics suites. Personalisation, Analytics & The Potential of AI. A 2016 study by Bain & Company found that millennials call their banks more than older bankers. They called an average of 1.4
Sykes
JUNE 21, 2017
In the healthcare world, there is a paradigm shift toward a value-based system that places the patient at the center of all healthcare decisions. According to a Deloitte-HCHAPS study, “hospitals with ‘excellent’ Hospital Consumer Assessment of Healthcare Providers and Systems patient ratings between 2008 and 2014 had a net margin of 4.7
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