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When Sales and Customer Service Collide

ShepHyken

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. This is where sales and customer service collide. This is where sales and customer service collide. And by the way, you will enjoy this story even if you’re not in sales. . Here’s the short version.

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5 Top Customer Service Articles For the Week of November 28, 2016

ShepHyken

Recent research found that as of 2016, almost 90 per cent of companies believe they are competing mostly on customer experience, as opposed to only 36 per cent at the start of the decade. According to Adobe Digital Insights, Black Friday sales passed the $3 billion mark with over $1 billion of that attributed to mobile sales.

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5 Top Customer Service Articles For the Week of November 21, 2016

ShepHyken

The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. eWeek) Priorities of sales teams are facing mandates for change, thanks to intense new competition online among vendors of all types. Steve DiGioia shares some nice ideas about the importance pretending to be your own customer.

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5 Top Customer Service Articles For the Week of October 24, 2016

ShepHyken

Increasing Sales With Personalized Marketing by Tyler Walton. More than just an increase in sales, personalizing the customer’s experience will help create more customer loyalty. The post 5 Top Customer Service Articles For the Week of October 24, 2016 appeared first on Shep Hyken. Here are my top five picks from last week.

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5 Top Customer Service Articles For the Week of December 5, 2016

ShepHyken

This is especially important in retail as mobile sales on Black Friday exceeded one billion dollars. The post 5 Top Customer Service Articles For the Week of December 5, 2016 appeared first on Shep Hyken. Colin Shaw, the author of “The Intuitive Customer” shares three important trends to consider for your mobile strategy.

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5 Top Customer Service Articles For the Week of September 26, 2016

ShepHyken

Anything less than a consistent experience erodes confidence and eventually sales. The post 5 Top Customer Service Articles For the Week of September 26, 2016 appeared first on Shep Hyken. Now, there are multiple channels for the customer to use to connect to a company. Follow on Twitter: @Hyken .

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5 Top Customer Service Articles For the Week of September 19, 2016

ShepHyken

Sharpen) The power behind the Zappos brand and majority of their success is attributed to the power of fantastic customer service, which is often overlooked as a sales strategy. The post 5 Top Customer Service Articles For the Week of September 19, 2016 appeared first on Shep Hyken. This one came into my inbox and it is great one.