CX Journey

NOVEMBER 3, 2015

appeared on their blog on May 21, 2015. Image courtesy of hattie.burgher I originally wrote today's post for Intradiem.It When we empower employees, does that impact their productivity? Employee empowerment is one of those phrases that often causes people to groan. Is it just another piece of employee lingo or a catch phrase?

Scripts 71

Scripts Accountability Coaching Employee engagement 71

AWS Machine Learning

NOVEMBER 23, 2022

Complete the following steps: Download the bootstrap script from s3://emr-data-access-control- /customer-bootstrap-actions/gcsc/replace-rpms.sh , replacing region with your region. We provide the following sample Lifecycle Configuration script to configure the roles: #!/bin/bash SNAPSHOT20221121212949.noarch.rpm. noarch.rpm.

Scripts 77

Scripts APIs Engineering Sales 77

Enghouse Interactive

APRIL 28, 2019

As a result, on a global basis 88% (versus 77% in 2015) of business executives* have identified that improving the customer experience is their most important focus for 2019 onwards, specifically noting that integrating and pro-actively managing omni-channel capabilities are key to achieving that objective.

Quality management 40

Quality management Management Scripts Call flow 40

Enghouse Interactive

MAY 21, 2019

As a result, on a global basis 88% (versus 77% in 2015) of business executives* have identified that improving the customer experience is their most important focus for 2019 onwards, specifically noting that integrating and pro-actively managing omni-channel capabilities are key to achieving that objective.

Quality management 40

Quality management Management Scripts Call flow 40

Balto

FEBRUARY 6, 2023

“When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. Retrieved February 7, 2023, from [link] Balto.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. They include live agent assistance, script compliance alert, moment analysis, data migration support, and 24/7 live chat. Feedback on Chorus.ai Feedback on Revenue.io Though Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

The Northridge Group

MAY 2, 2023

ChatGPT, short for Chat-based Generative Pre-trained Transformer, is a state-of-the-art artificial intelligence (AI)-powered natural language processing (NLP) model created by OpenAI, a company co-founded in 2015 to advance digital intelligence in the way it can interact with humans. But ChatGPT can do much more than just reply.

Contact Center 67

Contact Center B2C Chatbots B2B 67

Comm100

JUNE 30, 2016

According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” The course contains 15 lessons as well as instructor feedback and smartphone compatibility. Free Download] Live Chat Scripts to Make Stellar Agents.

Customer Service 60

Customer Service Banking Education Scripts 60

JivoChat

MARCH 21, 2021

In 2015, sales in Nike’s women’s sportswear department doubled over the course of 6 months. When you listen to customers and use their feedback to make improvements to your services and processes, you’ll see positive changes in efficiency. Nike used a customer-centric approach to improve it’s audience segmentation. Source: Nike.

Customer centricity 52

Customer centricity Sales Multichannel Scripts 52

Influitive

JUNE 14, 2016

Curbing the corporate-imagined script of the past several years, The Advocates no longer adhere to your best guess at buying behaviors, common characteristics and typical trends. I was first introduced to the concept of the Servant Leader by community engagement maven Phoebe Venkat during a talk she did at a conference in 2015.

Marketing 60

Marketing SaaS Consulting Consulting 60

Comm100

NOVEMBER 13, 2022

This is known as machine learning, since the bot can develop stronger answers over time according to real-world feedback. To deliver on these expectations, Lake Michigan Credit Union implemented Comm100 Live Chat in 2015, and Comm100 Chatbot soon after. Task bots are another effective type of chatbot. Building a Comm100 Task Bot.

Chatbots 52

Chatbots Wait times Healthcare Banking 52

LiveChat

JUNE 15, 2015

When somebody gives you a complaint, you can look at it as an attack or an assault on yourself, or you can look at it as “hey, this is feedback, I need to be better”. Look at which technique works for them, script them out, and try to prepare to use them. There are people who don’t understand it. In many ways it really is.

Customer centricity 70

Customer centricity Telemarketing Customer Service Personalization 70