2015 Coaching Feedback Scripts 
Balto
JUNE 3, 2022
Social events are one of the easiest ways to give agents a sense of community at work, but the number of contact centers that host social activities has fallen by more than 25% since 2015. Over 67% of contact centers measure engagement through periodic agent feedback surveys. If you don’t yet complete engagement surveys, start now.
Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Call Center Trends 2015.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Balto
FEBRUARY 6, 2023
“When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip.
Enghouse Interactive
APRIL 28, 2019
As a result, on a global basis 88% (versus 77% in 2015) of business executives* have identified that improving the customer experience is their most important focus for 2019 onwards, specifically noting that integrating and pro-actively managing omni-channel capabilities are key to achieving that objective.
Enghouse Interactive
MAY 21, 2019
As a result, on a global basis 88% (versus 77% in 2015) of business executives* have identified that improving the customer experience is their most important focus for 2019 onwards, specifically noting that integrating and pro-actively managing omni-channel capabilities are key to achieving that objective.
CX Journey
NOVEMBER 3, 2015
appeared on their blog on May 21, 2015. Image courtesy of hattie.burgher I originally wrote today's post for Intradiem.It When we empower employees, does that impact their productivity? Employee empowerment is one of those phrases that often causes people to groan. Is it just another piece of employee lingo or a catch phrase?
CX Journey
OCTOBER 20, 2015
It appeared on their blog on April 23, 2015. If you get feedback, do something with it. Listen to what customers are saying When customers provide feedback that their issues were not resolved promptly or properly or that employees seemed hostile and unwilling or unable to help, perhaps this is on you. Watch how they work.
Expert insights. Personalized for you.
52 
Let's personalize your content