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Customer Experience: Collecting Meaningful Feedback

Contact Center Pipeline

As many of the discussions at Engage 2015, Verint’s Global Customer Conference, highlighted, analytics provides valuable insights into customers’ needs and expectations. To really delve into the “why” behind their actions, it can be helpful to provide customers with multiple methods for providing feedback.

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Add Customer Feedback to the Quality Program

Contact Center Pipeline

Incorporating customer feedback into a quality program can help to improve both employee performance and the customer experience. At Engage 2015—The Verint Systems Global Customer Conference in Las Vegas last month, an operations leader at a major health maintenance organization discussed […].

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Contact center agent satisfaction remains high after a rough year

Toister Performance Solutions

Benchmark Portal's last Agent Voices Report was released in 2015. Overall satisfaction You might expect a steep drop in agent satisfaction, but it was only 3 percent lower than in 2015. Vision This was another category of questions that surprised, with the results remaining virtually unchanged from 2015. Posting a 7.4

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2015 Brand Ambassador Award Winners: Lessons in Customer Centricity

PeopleMetrics

Winners of the 2015 Award are: Jen Beier of 1st National Bank. PeopleMetrics is pleased to announce its 2015 award winners and congratulates the companies that employ them. Our customer experience management software makes it easy to collect and respond to customer and employee feedback. Three Qualities of Brand Ambassadors.

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Voice of the Customer Gets a Makeover for 2015

PeopleMetrics

In 2015, we’re improving the look and feel of our Voice of the Customer platform. The upcoming update is based on user feedback, and it’s a major step forward in our ongoing development to improve our user experience (UX). Customer Feedback Voice of the Customer' We’ll get back to you as soon as we can.

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How to Automate Customer Feedback

Provide Support

Customer feedback. Feedback is necessary for a variety of reasons. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2015. Not only does it allow you to gauge how you’re perceived by your customers, but it also helps new customers find you. Read more. Permalink | No comment.

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Our Top Ten Customer Experience Blogs of 2015

PeopleMetrics

In keeping with millennia of human tradition, let’s look back at our top ten blog posts from 2015. Legend has it that in a damp, craggy cave, an ancient hunter-gatherer created the first list-based Web article. I sincerely hope you've enjoyed following along as much as we've enjoyed writing for you.